“All good things must come to an end,” as the saying goes, and so it is with the Cultural Commitments newsletter. This is the final issue. With this publication, teammates have learned more about the meaning and importance of each Commitment, explained how they’ve put each one into practice and even had some fun along the way. Although the newsletter is ending, we want teammates and leaders to use the Culture Commitments in your meetings, work and everything you do at Atrium Health.
- Atrium Health Enterprise Culture Coalition Committee
Many thanks to the 24 teammates who submitted their artwork for our Culture Commitments Mural Contest and to the four winners below. Congratulations! Their artwork will be displayed as a permanent mural in Atrium Health facilities across the enterprise. Watch this short video to see all the wonderful mural submissions.
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Christine Greer
Care Navigator-Acute Patient Access Atrium Health Navicent |
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Michele Blakely, DNP, RN
Nursing Program Director Nursing Research Atrium Health Wake Forest Baptist |
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Seth Lang
Systems and Central Supply Manager Materials Management Atrium Health Floyd |
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Michelle Phifer
Technical Analyst IAS Depot - Mobile Solutions Atrium Health Greater Charlotte |
Belong: “I love the fact that everyone here makes me feel welcome and at home because it is like a second home. Being a part of the team is a blessing. It makes me look forward to coming to work.” Tonya Jolley, Customer Service Representative, Laboratory, Atrium Health Navicent Baldwin
Trust: “We earn trust in all we do resonates most with me. When we're not afraid to make mistakes or ask for help, we earn trust from our colleagues. For me, that trust is what makes the other Commitments more attainable.” Kristin Fischer, Research Analyst, Infectious Disease, Atrium Health Greater Charlotte
Work as One Team: “We all should work as one team to utilize our strengths, and realizing and improving upon our weaknesses.” Julie Turner, Research Associate, Atrium Health Wake Forest Baptist
Innovate: “This commitment resonates with me because it is the life force of medicine. The treatments are always changing as we find safer, more effective and more efficient methods to treat and comfort patients.” Susan Broughman, RN, Outpatient Plasmapheresis, Atrium Health Navicent
Excellence: “I believe in striving to be the best to be part of making my team, my program and my facility the best.” Beth Dorsey. Program Leader, Subacute Rehab, Atrium Health Floyd
More than 540 teammates across the enterprise tested their knowledge to see how much they knew about our Culture Commitments. Out of those teammates, 90 percent answered the questions correctly. You are truly Chief Culture Enabling Officers.
Teammates who answered the questions right were put in a drawing. The following teammates will receive a Culture Commitments t-shirt:
Here are the correct answers to the quiz.
Facilities around the enterprise celebrated our Culture Commitments with Culture Party Carts. More than 30 carts rounded in our hospitals with snacks and information about our Culture Commitments. Watch this video to see how teammates celebrated from across the enterprise.
All five of the Culture Commitments Huddle Guides are now available to go over as a team. Review them to see what each of our Commitments can look like in action.
To continue to live out our Culture Commitments, teammates can learn examples in the Our Culture Commitments module, now available:
The module takes about 20 minutes. Hear from some of your leaders about what these Culture Commitments mean to them and how they can answer the question “How do I do this?”
Remember to liven up your virtual meetings by using one of the Culture Commitments backgrounds on Microsoft Teams. Find instructions on how to download and use any of the backgrounds on the Culture Commitments newsletter page.
Or feel free to send a Culture Commitment eCard to a teammate for an outstanding achievement. Culture Commitments eCards are available on the Recognition & Reward platform.
You’ve been asking for it, and here it is – the Culture Commitments Microsoft Teams background. There are six options to choose from. After you download the selected image(s), use the instructions below to add the background to MS Teams.
Change your background before a meeting starts:Change your background during a meeting:
Select Your Background Image
To save a background image, click on the "Download this Image" button. Once the image appears on your screen, right-click on the image and select "Save Image As" to download.
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When I engage a patient for the first time, I want to ensure that they know I am seeing them as an individual, not just another patient. Typically, I will begin to ask them semi-personal questions about themselves. “Did you grow up here?” or “Where are you from?” I will relate to them by telling them about myself, furthering the conversation. This is one of my greatest tools in gaining a patient’s trust.
Andrew Bender
Clinical Technician III, Emergency Department
Atrium Health Navicent
All five of the Culture Commitments Huddle Guides are now available to go over as a team. Review them to see how each of our Commitments can look like in action.
As we move forward, keep seeking ways you can live out our Culture Commitments. Some examples are provided in the Our Culture Commitments module, which is now available to all teammates:
The module takes about 20 minutes. Hear from some of your leaders about what these Culture Commitments mean to them and how they can answer the question “How do I do this?”
Creating a space where all belong is the heartbeat of my approach to my teammates and our patients. Early in my career as a nurse, I realized that my job was to be inclusive, not exclusive. As caregivers, nurses meet their patients where they are and without judgment. As a leader, it is my job to be approachable and caring. When we create a space where all belong, we establish trust with our patients and our teammates. As humans, it might be tempting to judge others who aren’t like us. We might say, ‘I would never do that,’ or ‘Why don’t they…?’ It’s important to remember that the patients who come to us are hurting, and the teammates who come to us for guidance have an unmet need. Erring on the side of compassion is always the right answer. We have invited our patients and our teammates into our world, and we are privileged to serve and help them.
Sheila Bennett, DNP, RN, NEA-BC, CPPS, CPXP
Executive Vice President
& Chief of Patient Services
Administration
Atrium Health Floyd
“Helping people has always been my motivation.”
Atrium Health teammates create a space where all BELONG every day! Use the Huddle Packet to see what it can look like in action.
There are three ways you can live the “We create a space where all BELONG” Commitment:
As teammates, each of us is a part of Atrium Health. We each bring different strengths and our own special uniqueness — and we create a space where all belong. Together, we are Atrium Health. We want to hear from you: Tell us what makes you special at Atrium Health.
Here are some examples, to show you how it’s done:
I am a respiratory therapist, and I belong at Atrium Health.
I am a mother, and I belong at Atrium Health.
I am a Muslim, and I belong at Atrium Health.
I am an amazing cook, and I belong at Atrium Health.
I am Cuban American, and I belong at Atrium Health.
Print the Culture Commitments Belong Selfie Card today. Post your story in text, on a photo, or by video to Yammer with the hashtag #AtriumHealthProud for a chance to win one of several Culture Commitments prizes!
As individuals, we each bring our own perspectives, experiences and ideas. Together, we are Atrium Health. Watch how each of us belong in this Instagram Video Reel.
Last month, we asked teammates what word comes to mind when you hear the word, “excellence” as part of our Culture Commitments, “We drive for Excellence – always.” Teammates responded across the enterprise what they believe the word means to them and created this Word Cloud.
The overwhelming word teammates chose was “Commitment,” followed by “Integrity,” "Compassion" and "Quality". Thank you for showing what it means to drive for Excellence – always.
Get ready to showcase your creativity and knowledge of Our Culture Commitments! Enter your one-of-a-kind artwork into our Culture Commitments Mural Contest. Contest winners will have their artwork displayed as a painted wall mural in Atrium Health facilities across the enterprise. Let your creativity shine while celebrating our new Commitments!
To enter the contest, create artwork that incorporates the five primary words (belong, work as one team, trust, innovate and excellence) of our Culture Commitments. All entries must be submitted by emailing a photo of the artwork to AtriumHealthProud@AtriumHealth.org. Contest entries will be accepted through Monday, February 28, 2022. A committee will review all entries and select the winning artwork. Selected winners will be contacted directly about next steps.
Contest Requirements:
As I reflect on my career in healthcare with Atrium Health Navicent, I am thankful. I started this journey in the early 1980s and have had the opportunity to work with many amazing teammates. Our team started out very small but over the years has really grown. Becoming a part of the Atrium Health enterprise has strengthened our ability to drive excellence. As we all work together as a team, we make great things happen and can exceed expectations. Throughout this new year, we must continue to strive for excellence in everything we do. Excellence means greatness and being the very best!
“Both organizations (Atrium Health and the U.S. Air Force) have the same expectation to provide the highest level of care to their patient population.”
Atrium Health teammates already drive for excellence every day! Use the Huddle Packet to see what it can look like in action.
There are three ways you can live the “We drive for Excellence – always.” commitment:
Get ready to showcase your creativity and knowledge of Our Culture Commitments! Enter your one-of-a-kind artwork into our Culture Commitments Mural Contest. Contest winners will have their artwork displayed as a painted wall mural in Atrium Health facilities across the enterprise. Let your creativity shine while celebrating our new Commitments!
To enter the contest, create artwork that incorporates the five primary words (belong, work as one team, trust, innovate and excellence) of our Culture Commitments. All entries must be submitted by emailing a photo of the artwork to AtriumHealthProud@AtriumHealth.org. Contest entries will be accepted through Monday, February 28, 2022. A committee will review all entries and select the winning artwork. Selected winners will be contacted directly about next steps.
Contest Requirements:
Who keeps it Reel? Jim Dunn, our Enterprise Executive Vice President and Chief People & Culture Officer, certainly does. He was just featured in an Instagram Reel (short form video, like TikTok), having some fun with our Culture Commitments, and he’s inviting you to join in on the action!
Out of the five Culture Commitments, which one means the most to you, and why? Check out the video and write your answer in the comments. The video is sure to put a smile on your face!
Feel free to send an eCard to a teammate as a show of thanks, acknowledgment or congratulations on their drive for excellence. New Culture Commitments eCards are available on the Recognition & Reward platform.
At Atrium Health Floyd, innovation has involved responsiveness and creativity with service programs. Five years ago, local school systems were struggling with their school nurse programs. We offered to help and now manage this program for three area public school systems and one private school, serving a total of 38 schools and 24,000 students. We established a school-based health clinic staffed with Advanced Practice Providers. We took services to new levels by providing daily physician support and telemedicine; life-saving medications such as EpiPens, Narcan, albuterol and Automated External Defibrillators; clinical continuing education for school nurses; and on-site flu and COVID-19 vaccine clinics. The results: improved services, extended outreach to teachers, administrators, staff, students and families, and enhanced the Atrium Health Floyd brand – all while improving the overall quality of care in these school systems. It has been an innovative “win-win.”
Chris Butler
Director of Corporate Health
Atrium Health Floyd
Not sure what it means to innovate? It is likely less complicated than you think! Use the Huddle Packet to get some ideas on how “We Innovate to better the now and create the future.”
There are three ways you can live the “We Innovate to better the now and create the future” commitment:
Hear Todd Dunn tell the story of the Lucky Iron Fish by watching this short video. Consider what would it look like for you to “go to Cambodia” like the person in the video. If you work with patients, what could you try to learn to better understand their needs?
To understand the difference between empathy and sympathy, watch Brené Brown’s “Empathy” video.
While we all can’t be together, we still would like to see your smiling face. Go to our Culture Commitments Virtual Photo Booth page to customize and share your photos. Select your region photo frame, upload one of your photos and add filters or stickers. You can even download your photo frame and post on Yammer using #CultureCommitmentsBooth or your own social media channels. Here’s a look at all the gallery of photos.
Here are the instructions to upload your photos:
For more resources, visit the Innovation Engine on SharePoint or email InnovationEngine@AtriumHealth.org.
Send an eCard to a teammate as a show of thanks, acknowledgment or congratulations on their particular innovative idea. New Culture Commitments eCards are available on the Recognition & Reward platform.
"Trust can be risky. But when an individual gives it, and the recipient demonstrates they are worthy of that trust, it can have the power to allow something collectively bigger to take place. We can push fears aside and wholeheartedly work as a team, doing our best to ensure every patient is treated to the best of our potential.”
Billie Jo Bowser
Assistant Vice President
Patient Financial Services
Note: Billie Jo Bowser – or “BJ” – recently volunteered as a runner at Atrium Health Cleveland, even though she had no clinical experience and knowing the experience would test her in many ways. But she trusted her clinical teammates, who helped guide her through her shifts.
“As I round in our facilities, I see the amazing work being performed by all our teammates. Despite their role, they all share a common purpose – high quality care of our patients. As a leader I know the team looks to me for clarity, direction, and support. With this responsibility it is imperative that they have confidence in the honesty, truthfulness, and sincerity of my words – in essence, earning their Trust.
“Trust is the foundation of a great workplace and provides the capacity for organizational success. Every day I work to remove barriers to ensure my team’s success. I equally empower them to make the necessary decisions that will help us achieve our goals. In doing so, I demonstrate trust in them, and they return this trust with openness, ideas, and admission of mistakes when they occurred. This allows us to grow, learn together, and earn Trust in all we do!”
Luis Fonseca
President, Hospitals & Clinics
Atrium Health Navicent
“What I enjoy about working at Atrium Health is ensuring patients and family members that their loved ones are coming to a safe and clean environment.”
When it’s time to take a break, give your brain some rest as well.
Print these designs and then color to relax your brain. Coloring has the ability to relax your brain, much like meditating.
Be Still and Breathe
Bloom Where you Are
Hang in There
You are Not Alone
These were designed by our very own talented teammate, Elaine Jones, RDN, LDN, Community Engagement Manager for Atrium Health Sanger Heart & Vascular Institute.
Print this Culture Commitments Word Search to give yourself a “brain break.”
Helping people get to know one another helps build relationships. Building relationships builds trust. Two Truths and a Lie is a fun way to do a bit of both. Here’s how to play and a few tips:
Group members introduce themselves by stating two truths and one lie about themselves – such their hobbies, interests or past experiences that make each person unique. The lie can be outrageous or can sound like a truth to make it harder for the other participants. The group guesses which two are true and which is the lie.
How to Play
There is always a lot to choose from in the Atrium Health Proud Store. Now the online store has a variety of Our Culture Commitments merchandise. Select a coffee mug, long- or short-sleeved tee-shirt, 16-ounce tumbler or other new Commitment items. Start shopping today!
Having trust on the job may not always be easy. So, we want to know, “What do you do to build trust?” Post your answer on Yammer using #CultureCommitmentsTrust. Look to Yammer throughout November for future questions with building trust and how teammates have developed trust in you and more.
For your next virtual meeting, use the “We earn Trust in all we do” or one of the other Microsoft Teams backgrounds. For instructions on how to download and use one of the Culture Commitments backgrounds, view the Spice Up Your Virtual Meetings section on this page.
Another option is to send an eCard to a teammate for the trust they have earned or given. Be sure provide the example of how they lived that Commitment. New Culture Commitments eCards are available on the Recognition & Reward platform.
It takes all of us working as one – EVS, Maintenance, Dietary, Therapy Staff, Nurses, Medical Staff, Facility Leaders and so many more – to keep our patients safe from harm and help them heal. Mistakes can happen when we do not work together. Patients get to go home when we do. And that’s a great thing!
Kelley Jo A. Weaver, MSN, RN, ACCNS-AG, PCCN
Clinical Nurse Specialist, Medical Service Line
Atrium Health Carolinas Medical Center
Although there are hundreds of roles throughout the Enterprise, every day, I am privileged to witness and hear stories of how “We Work as One Team”. Each of us in our role, whether patient-facing or not, aligns with the enterprise strategies and the overarching goal to provide the best quality patient care.
As I have transitioned roles in my career from a neuro critical-care nurse to a System Chief Nurse Executive (CNE) and now President of Atrium Health Wake Forest Baptist Medical Center, my day-to-day tasks and assignments have shifted but ultimately, each one of those positions ties back to our mission. As a System CNE, I led nursing best practices – hourly rounding, hand and sleep hygiene, patient education, and discharge phone calls. Now as President, my role requires assuring access and operational efficiencies, understanding consumer preferences and payer mix nuances, and recruiting and retaining top talent – all of which require a collaborative environment where we are ALL pulling in the same direction as “One Team, One Voice.” Today, I challenge you to take some time to think about your role and how the work you do every day ensures we “Work as One” to positively impact our patients and community.
Cathleen Wheatley, DNP, RN, CENP
President, Wake Forest Baptist Medical Center & SVP of Clinical Operations
Atrium Health Wake Forest Baptist
Team Activity: Work As One Team Huddle Guide
Curious how this culture commitment looks in action? You probably already see it every day! Use the Huddle Packet to get some ideas on how to live out “We Work As One Team to make great things happen.”
There are three ways you can live the “We Work as One Team to make great things happen” Commitment:
Music is the soundtrack of our lives. Thanks to your input, we’ve created a playlist that represents Atrium Health and our Culture Commitments. Listen to our playlist on YouTube and get pumped up!
Now that we have our Culture Commitments playlist, it’s your turn to grab the microphone or bust out your best dance moves! Choose one song from the playlist and record a video of yourself either singing, lip-syncing or dancing to it. Post your video to Yammer using #CultureCommitmentsKaraoke by Wednesday, October 27. We will choose the top submissions to win a Culture Commitments branded prize from the Atrium Health Proud store.
One of the best ways to brighten a teammate’s day is with a personal note. The Recognition & Rewards platform now has six new Culture Commitment eCard designs to choose from to celebrate teammates who demonstrate our Culture Commitments. Teammates in the Greater Charlotte Region and at Atrium Health Navicent can now view and send the eCards from their platforms.
We would like to feature CCEO stories in each newsletter. To do that, we are asking readers to nominate teammates to spotlight who are great examples of our Culture Commitments in action. We want individuals from throughout the enterprise: Greater Charlotte Region, Atrium Health Wake Forest Baptist, Atrium Health Navicent and Floyd health system. Please send teammates names and a brief explanation of how they personify any one of the Commitments to the Atrium Health Proud mailbox.
In case you missed it, the Atrium Health Culture Commitments Celebration video is now available on the Commitments page on the Teammate site. Through our collective voices, you helped create our new Culture Commitments through feedback and focus groups. Now let’s celebrate how together, we are Atrium Health. You’ll hear from President and CEO Gene Woods, as well as teammates from across the enterprise about how they embed our Commitments daily work life, and from our Culture Champions on how you can live out our Commitments every day.
What better way to show off the Culture Commitments than with some swag? The Atrium Health Proud Store is offering several Culture Commitments items for purchase including long and short sleeve t-shirts, tumbler, journal and shopper bag.
Leaders - Ordering Commitments swag for your team is a fun way to help teammates embrace our new culture.
Now that we unveiled our new Culture Commitments, we sent a small gift to all teammates at the beginning of October. All teammates received a “seed card” to plant at home – in a planter or the ground. This is just a fun little way of showing how together we can grow and thrive. We hope you’ll share photos on Yammer of your flowers once they bloom.
We’re excited about the possibilities with the new Atrium Health and that’s thanks to you – our teammates – we are grateful for all you do each and every day.
