Teammates

“All good things must come to an end,” as the saying goes, and so it is with the Cultural Commitments newsletter. This is the final issue. With this publication, teammates have learned more about the meaning and importance of each Commitment, explained how they’ve put each one into practice and even had some fun along the way. Although the newsletter is ending, we want teammates and leaders to use the Culture Commitments in your meetings, work and everything you do at Atrium Health.

- Atrium Health Enterprise Culture Coalition Committee


Our Culture Commitments Newsletter Issue No. 8 – April 11, 2022

And the Winner is...

Many thanks to the 24 teammates who submitted their artwork for our Culture Commitments Mural Contest and to the four winners below. Congratulations! Their artwork will be displayed as a permanent mural in Atrium Health facilities across the enterprise. Watch this short video to see all the wonderful mural submissions.

Christine Greer
Care Navigator-Acute
Patient Access
Atrium Health Navicent

Michele Blakely, DNP, RN
Nursing Program Director
Nursing Research
Atrium Health Wake Forest Baptist
Seth Lang
Systems and Central Supply Manager
Materials Management
Atrium Health Floyd
Michelle Phifer
Technical Analyst
IAS Depot - Mobile Solutions
Atrium Health Greater Charlotte


Which Culture Commitments Resonate With You?

Belong: “I love the fact that everyone here makes me feel welcome and at home because it is like a second home. Being a part of the team is a blessing. It makes me look forward to coming to work.” Tonya Jolley, Customer Service Representative, Laboratory, Atrium Health Navicent Baldwin

Trust: “We earn trust in all we do resonates most with me. When we're not afraid to make mistakes or ask for help, we earn trust from our colleagues. For me, that trust is what makes the other Commitments more attainable.” Kristin Fischer, Research Analyst, Infectious Disease, Atrium Health Greater Charlotte

Work as One Team: “We all should work as one team to utilize our strengths, and realizing and improving upon our weaknesses.” Julie Turner, Research Associate, Atrium Health Wake Forest Baptist

Innovate: “This commitment resonates with me because it is the life force of medicine. The treatments are always changing as we find safer, more effective and more efficient methods to treat and comfort patients.” Susan Broughman, RN, Outpatient Plasmapheresis, Atrium Health Navicent

Excellence: “I believe in striving to be the best to be part of making my team, my program and my facility the best.” Beth Dorsey. Program Leader, Subacute Rehab, Atrium Health Floyd



Test Your Knowledge Winners

More than 540 teammates across the enterprise tested their knowledge to see how much they knew about our Culture Commitments. Out of those teammates, 90 percent answered the questions correctly. You are truly Chief Culture Enabling Officers. 

Teammates who answered the questions right were put in a drawing. The following teammates will receive a Culture Commitments t-shirt:

  • Kari Canavan, Atrium Health Wake Forest Baptist 
  • Beth Dorsey, Atrium Health Floyd, Polk Medical Center
  • Natalie Helms, Atrium Health Stanly 
  • Marquintress Hill, Atrium Health Navicent Peach
  • Melissa Hopper, Atrium Health Floyd
  • Lakshmi Jandhayala, Atrium Health Wake Forest Baptist
  • Tonya Jolley, Atrium Health Navicent Baldwin
  • Kristen Kitchen, Hospice & Palliative Care of Cabarrus County
  • Donna Lane, Atrium Health Wake Forest Baptist, Wilkes Medical Center 
  • Clarissa Mitchell, Atrium Health Wake Forest Baptist
  • Robin O’Dell, Atrium Health Carolinas Medical Center
  • Melissa D. Parker, Atrium Health Greater Charlotte
  • Jason Shedd, Atrium Health Floyd
  • E. Darcell Thaxton, Atrium Health Navicent

Here are the correct answers to the quiz. 

  1. We create a space where all Belong
  2. We Work as One Team to make great things happen
  3. We earn Trust in all that we do
  4. We Innovate to better the now and create the future
  5. We drive for Excellence – always 

Culture Commitments Party Carts 

Facilities around the enterprise celebrated our Culture Commitments with Culture Party Carts. More than 30 carts rounded in our hospitals with snacks and information about our Culture Commitments. Watch this video to see how teammates celebrated from across the enterprise.


Team Activity: Huddle Guides

All five of the Culture Commitments Huddle Guides are now available to go over as a team. Review them to see what each of our Commitments can look like in action.


Our Culture Commitments Module for Teammates  

To continue to live out our Culture Commitments, teammates can learn examples in the Our Culture Commitments module, now available: 

  • Atrium Health Greater Charlotte – CORE Connect 
  • Atrium Health Floyd – HealthStream 
  • Atrium Health Navicent – CareLearning 
  • Atrium Health Wake Forest Baptist – Enterprise Learning Management (ELM) system  

The module takes about 20 minutes. Hear from some of your leaders about what these Culture Commitments mean to them and how they can answer the question “How do I do this?”



Teams Backgrounds and eCards

Remember to liven up your virtual meetings by using one of the Culture Commitments backgrounds on Microsoft Teams. Find instructions on how to download and use any of the backgrounds on the Culture Commitments newsletter page. 

Or feel free to send a Culture Commitment eCard to a teammate for an outstanding achievement. Culture Commitments eCards are available on the Recognition & Reward platform.


Spice Up Your Virtual Meetings

You’ve been asking for it, and here it is – the Culture Commitments Microsoft Teams background. There are six options to choose from. After you download the selected image(s), use the instructions below to add the background to MS Teams.

Change your background before a meeting starts:
  1. While you're setting up your video and audio before joining a meeting, select Background filters. It's just below the video image. Your background options will display on the right.
  2. To add the Culture Commitments background, select Add new and then select the image to upload from your computer.

Change your background during a meeting:

  1. Go to your meeting controls and select More actions (…) > Apply background effects.
  2. To add the Culture Commitments background, select Add new and then select the image to upload from your computer.
  3. Select Preview to see how your chosen background looks before you apply it, and then select Apply.

 

Select Your Background Image

To save a background image, click on the "Download this Image" button. Once the image appears on your screen, right-click on the image and select "Save Image As" to download.


Past Newsletters

What do you do to build Trust?

When I engage a patient for the first time, I want to ensure that they know I am seeing them as an individual, not just another patient. Typically, I will begin to ask them semi-personal questions about themselves. “Did you grow up here?” or “Where are you from?” I will relate to them by telling them about myself, furthering the conversation. This is one of my greatest tools in gaining a patient’s trust.  

Andrew Bender
 
Clinical Technician III, Emergency Department 
Atrium Health Navicent




     

Huddle Guides in Use

Emphasizing Culture Commitments to staff creates a team approach by establishing the same expectations from every teammate. At Atrium Health Floyd, our Med/Surg teammates hear our passion in monthly staff meetings where we emphasize the importance of striving for excellence, creating a place where we all belong, building trust, working together as one team and innovating to better care for our patients and each other. Our Culture Commitments give us purpose and motivate us to make great things happen. 

Robbin Lee 
Director of Medical/Surgical Nursing 
Atrium Health Floyd


Watch This! We Are Atrium Health

Where life-changing, life-saving and life-giving care is promised FOR ALL.” 

Watch here.



Team Activity: Huddle Guides 

All five of the Culture Commitments Huddle Guides are now available to go over as a team. Review them to see how each of our Commitments can look like in action.



Our Culture Commitments Module Available for Teammates

As we move forward, keep seeking ways you can live out our Culture Commitments. Some examples are provided in the Our Culture Commitments module, which is now available to all teammates:

  • Atrium Health Greater Charlotte – CORE Connect;
  • Atrium Health Floyd – HealthStream
  • Atrium Health Navicent – CareLearning
  • Atrium Health Wake Forest Baptist – Enterprise Learning Management (ELM) system

The module takes about 20 minutes. Hear from some of your leaders about what these Culture Commitments mean to them and how they can answer the question “How do I do this?”



I BELONG at Atrium Health

In the February edition of Our Culture Commitments newsletter, we asked teammates to post photos on Yammer to describe how they BELONG at Atrium Health. Watch this 3-minute video compilation of teammates from around the enterprise telling us how they BELONG.


Test Your Knowledge

How well do you know our Culture Commitments? Let's test your knowledge. It should take less than five minutes to complete the quiz. If you answer all the questions correctly, you will be entered to win some Culture Commitments swag.  
 
To be entered, you must complete this quiz by Wednesday, March 30.


Take a Brain Break

Draw, doodle or use words to highlight your teammates who are living Our Culture Commitments. 

Print this Culture Commitments Doodle sheet and give yourself a “Brain break.”


Leave a Lasting Impression

Many thanks to the 24 teammates who submitted their artwork to our Culture Commitments Mural Contest. The winning artwork will be displayed as a painted wall mural in Atrium Health facilities across the enterprise. Winners will be announced in April, so stay tuned! 

Hear from Our Teammates & Leaders

Creating a space where all belong is the heartbeat of my approach to my teammates and our patients. Early in my career as a nurse, I realized that my job was to be inclusive, not exclusive. As caregivers, nurses meet their patients where they are and without judgment. As a leader, it is my job to be approachable and caring. When we create a space where all belong, we establish trust with our patients and our teammates. As humans, it might be tempting to judge others who aren’t like us. We might say, ‘I would never do that,’ or ‘Why don’t they…?’ It’s important to remember that the patients who come to us are hurting, and the teammates who come to us for guidance have an unmet need. Erring on the side of compassion is always the right answer. We have invited our patients and our teammates into our world, and we are privileged to serve and help them.   

Sheila Bennett, DNP, RN, NEA-BC, CPPS, CPXP 
Executive Vice President 
& Chief of Patient Services 
Administration 
Atrium Health Floyd

Growing up in Haiti, I knew from a very young age that health care was a field I belonged in. I remember going to the hospital to visit my best friend, who had a congenital heart defect. I was impressed by the young interns in their immaculate white lab coats, and I wanted to be one of them to ease people’s suffering. Today, as a manager in Respiratory Care Services at Atrium Health Wake Forest Baptist Medical Center, I still have that sense of belonging, now with my teammates and their commitment, support and desire to achieve more together.  

Francis Almonor, BS, RRT, RCP 
Manager 
Respiratory Care Services 
Atrium Health Wake Forest Baptist Medical Center

Watch This! Atrium Health IAS Service Center is Here to Serve All Teammates  

“Helping people has always been my motivation.”

Watch the video.

 


Team Activity: Belong Huddle Guide

Atrium Health teammates create a space where all BELONG every day! Use the Huddle Packet to see what it can look like in action. 

There are three ways you can live the “We create a space where all BELONG” Commitment:  

  1. Care for one another like family and with kindness.  
  2. Be first to treat each other with respect.  
  3. Represent those without a voice.

 



Tell Us How You Belong at Atrium Health

As teammates, each of us is a part of Atrium Health. We each bring different strengths and our own special uniqueness — and we create a space where all belong. Together, we are Atrium Health. We want to hear from you: Tell us what makes you special at Atrium Health. 

Here are some examples, to show you how it’s done: 

I am a respiratory therapist, and I belong at Atrium Health. 
I am a mother, and I belong at Atrium Health. 
I am a Muslim, and I belong at Atrium Health. 
I am an amazing cook, and I belong at Atrium Health. 
I am Cuban American, and I belong at Atrium Health. 
 

Print the Culture Commitments Belong Selfie Card today. Post your story in text, on a photo, or by video to Yammer with the hashtag #AtriumHealthProud for a chance to win one of several Culture Commitments prizes!   



Virtual Photo Booth Compilation Video

In the December edition, we asked teammates from across the enterprise to share their photos in our Culture Commitments Virtual Photo Booth. To help celebrate our rich diversity and inclusiveness, watch this short compilation video.


Belong: an Instagram Video Reel 

As individuals, we each bring our own perspectives, experiences and ideas. Together, we are Atrium Health. Watch how each of us belong in this Instagram Video Reel.



Excellence Means... 

Last month, we asked teammates what word comes to mind when you hear the word, “excellence” as part of our Culture Commitments, “We drive for Excellence – always.” Teammates responded across the enterprise what they believe the word means to them and created this Word Cloud.   

The overwhelming word teammates chose was “Commitment,” followed by “Integrity,” "Compassion" and "Quality". Thank you for showing what it means to drive for Excellence – always.



Leave a Lasting Impression 

Get ready to showcase your creativity and knowledge of Our Culture Commitments! Enter your one-of-a-kind artwork into our Culture Commitments Mural Contest. Contest winners will have their artwork displayed as a painted wall mural in Atrium Health facilities across the enterprise. Let your creativity shine while celebrating our new Commitments! 

To enter the contest, create artwork that incorporates the five primary words (belong, work as one team, trust, innovate and excellence) of our Culture Commitments. All entries must be submitted by emailing a photo of the artwork to AtriumHealthProud@AtriumHealth.org. Contest entries will be accepted through Monday, February 28, 2022. A committee will review all entries and select the winning artwork. Selected winners will be contacted directly about next steps.  

Contest Requirements: 

  • Entrants must be a teammate at Atrium Health, including the Greater Charlotte Region, Atrium Health Navicent, Atrium Health Floyd and Atrium Health Wake Forest Baptist 
  • Artwork must include all five of Our Culture Commitments words listed below:
    • Belong 
    • Work as One Team 
    • Trust 
    • Innovate 
    • Excellence 
  • Bright and fun colors are encouraged 
  • One entry allowed per Atrium Health teammate 
  • Artwork may include paint, chalk, markers, watercolors, colored pencils and more
  • Artwork should be created in a rectangular, landscape format. The artwork of the selected winners could be resized to one of the following dimensions: 10x5, 8x4 or 6x3
  • All entry photos must be emailed to AtriumHealthProud@AtriumHealth.org through Monday, February 28, 2022. 

 

 

As I reflect on my career in healthcare with Atrium Health Navicent, I am thankful. I started this journey in the early 1980s and have had the opportunity to work with many amazing teammates. Our team started out very small but over the years has really grown. Becoming a part of the Atrium Health enterprise has strengthened our ability to drive excellence. As we all work together as a team, we make great things happen and can exceed expectations. Throughout this new year, we must continue to strive for excellence in everything we do. Excellence means greatness and being the very best! 


Susan H Payne 
Clinical Operations Director 
Atrium Health Navicent

The new year is a time to celebrate new beginnings and put our best foot forward – something that we do every day at The Birth Center at Atrium Health Wake Forest Baptist. Our teammates are committed to caring for our patients and their families with compassion and excellence, giving them the best possible start for a healthy future that continues from birth to adulthood.   

Since The Birth Center opened in 2019, our teammates have delivered more than 4,500 babies and provided high quality care and an experience that exceeded expectations. We know that every experience matters from the moment a family enters our doors to long after they return home. Our actions, attitudes and programs reflect this! For example, through a grant from the Kate B. Reynolds Foundation, we offer home visits for new moms and connect them with community support services as needed. We also have an on-site Mother’s Nursing Nook that provides breastfeeding support and outpatient lactation services. These are outstanding examples of our best practice programs that focus on driving excellence and ensure that our patients always receive the best care and support they need.   

Alisa Starbuck, DNP, APRN, NNP-BC, NEA-BC 
President, Brenner Children’s Hospital and The Birth Center
VP, Women’s and Children’s Health 
Atrium Health Wake Forest Baptist

Watch This! Teammate Returns Home in Support of COVID-19 Operations  

“Both organizations (Atrium Health and the U.S. Air Force) have the same expectation to provide the highest level of care to their patient population.” 



Team Activity: Excellence Huddle Guide

Atrium Health teammates already drive for excellence every day! Use the Huddle Packet to see what it can look like in action.  

There are three ways you can live the “We drive for Excellence – always.” commitment:  

  1. Aspire to lead in everything we do.  
  2. Inspire each other to be great.  
  3. Make every experience matter for everyone.  



Leave a Lasting Impression 

Get ready to showcase your creativity and knowledge of Our Culture Commitments! Enter your one-of-a-kind artwork into our Culture Commitments Mural Contest. Contest winners will have their artwork displayed as a painted wall mural in Atrium Health facilities across the enterprise. Let your creativity shine while celebrating our new Commitments! 

To enter the contest, create artwork that incorporates the five primary words (belong, work as one team, trust, innovate and excellence) of our Culture Commitments. All entries must be submitted by emailing a photo of the artwork to AtriumHealthProud@AtriumHealth.org. Contest entries will be accepted through Monday, February 28, 2022. A committee will review all entries and select the winning artwork. Selected winners will be contacted directly about next steps.  

Contest Requirements: 

  • Entrants must be a teammate at Atrium Health, including the Greater Charlotte Region, Atrium Health Navicent, Atrium Health Floyd and Atrium Health Wake Forest Baptist 
  • Artwork must include all five of Our Culture Commitments words listed below:
    • Belong 
    • Work as One Team 
    • Trust 
    • Innovate 
    • Excellence 
  • Bright and fun colors are encouraged 
  • One entry allowed per Atrium Health teammate 
  • Artwork may include paint, chalk, markers, watercolors, colored pencils and more
  • Artwork should be created in a rectangular, landscape format. The artwork of the selected winners could be resized to one of the following dimensions: 10x5, 8x4 or 6x3
  • All entry photos must be emailed to AtriumHealthProud@AtriumHealth.org through Monday, February 28, 2022. 



Help Us Keep It Reel

Who keeps it Reel? Jim Dunn, our Enterprise Executive Vice President and Chief People & Culture Officer, certainly does. He was just featured in an Instagram Reel (short form video, like TikTok), having some fun with our Culture Commitments, and he’s inviting you to join in on the action!  

Out of the five Culture Commitments, which one means the most to you, and why? Check out the video and write your answer in the comments. The video is sure to put a smile on your face!  



What’s in a Word? 

When you think of the word "excellence," what comes to mind? This month’s Culture Commitment reminds us "We drive for Excellence - always." We want to hear from all our teammates across the enterprise to create a word cloud. You can enter as many times as you want but tell us at least one word that demonstrates excellence. Enter your word by Monday, January 31, 2022. Next month, we'll share the word cloud to see what we all think excellence means as an organization. You can also try a word cloud exercise with your team using Microsoft Teams. Learn how.

 



Get Your Culture Commitments Swag 

What better way to show off the Culture Commitments than with some swag? The Atrium Health Proud Store is offering several Commitment items for purchase, including long and short sleeve t-shirts, tumbler, journal and shopper bag. 


Send an eCard! 

Feel free to send an eCard to a teammate as a show of thanks, acknowledgment or congratulations on their drive for excellence. New Culture Commitments eCards are available on the Recognition & Reward platform.

 

 

Teammate & Leader Stories: We innovate to better the now and create the future 

At Atrium Health Floyd, innovation has involved responsiveness and creativity with service programs. Five years ago, local school systems were struggling with their school nurse programs. We offered to help and now manage this program for three area public school systems and one private school, serving a total of 38 schools and 24,000 students. We established a school-based health clinic staffed with Advanced Practice Providers. We took services to new levels by providing daily physician support and telemedicine; life-saving medications such as EpiPens, Narcan, albuterol and Automated External Defibrillators; clinical continuing education for school nurses; and on-site flu and COVID-19 vaccine clinics. The results: improved services, extended outreach to teachers, administrators, staff, students and families, and enhanced the Atrium Health Floyd brand – all while improving the overall quality of care in these school systems. It has been an innovative “win-win.” 

Chris Butler 
Director of Corporate Health  
Atrium Health Floyd 


Innovation supports and builds upon the foundation of Atrium Health’s other Culture Commitments – belonging, trust, working as one team, and delivering excellence. Innovation is a process where every voice belongs, and everyone is needed if we aim to deliver excellence now and create the future. Innovation is a team sport, which means we must work as one team to make great things happen. We build trust and better solutions by engaging in open dialogue and collaboration.  

Empathy and curiosity are the fundamentals of innovation. Someone once said, “empathy is the heartbeat of healthcare,” and that is evident each day in the way our teammates exemplify compassion and consideration in their work. As we innovate, we can build on these strengths. Let’s spend time with people in their settings to ensure we fully understand their frustrations and aspirations before we innovate for them. Demonstrate curiosity by asking questions and being intentional about seeking to learn from and with other people. To focus your innovation efforts, ask questions to understand people’s struggles and the progress they want to make. Let’s ask them what success means to them!  

Each day, consider how you and your team are employing these skills so that we can innovate to better the now and create the future.  

Todd Dunn
Vice President of Innovation 
Atrium Health  


Performing Arts Medicine Clinic – One of Very Few in U.S. 

“The Performing Arts Medicine Clinic was really designed to cater to a group of elite level of performers…”  

Watch here

 

 

 



Team Activity: Innovate Huddle Guide

Not sure what it means to innovate? It is likely less complicated than you think! Use the Huddle Packet to get some ideas on how “We Innovate to better the now and create the future.”   

There are three ways you can live the “We Innovate to better the now and create the future” commitment:  

  1. Be open to great ideas from anywhere across our enterprise. 
  2. Learn something new daily and put it into action.  
  3. Work to make us better every single day, in big and small ways. 

 

 



Putting Empathy into Action

Hear Todd Dunn tell the story of the Lucky Iron Fish by watching this short video. Consider what would it look like for you to “go to Cambodia” like the person in the video. If you work with patients, what could you try to learn to better understand their needs?  

To understand the difference between empathy and sympathy, watch Brené Brown’s “Empathy” video.  

 



Virtual Photo Fun 

While we all can’t be together, we still would like to see your smiling face. Go to our Culture Commitments Virtual Photo Booth page to customize and share your photos. Select your region photo frame, upload one of your photos and add filters or stickers. You can even download your photo frame and post on Yammer using #CultureCommitmentsBooth or your own social media channels. Here’s a look at all the gallery of photos.

Here are the instructions to upload your photos:

  1. Pick your experience:
    • Photo
    • GIF (simple animation)
    • Burst (like a boomerang, multiple shots at the subject moves)
  2. Pick your frame template:
    1. Atrium Health
    2. Atrium Health Floyd
    3. Atrium Health Navicent
    4. Atrium Health Wake Forest Baptist
    5. Wake Forest School of Medicine
  3. Click next
  4. Upload an image or you can “capture” one from your mobile device
  5. You can move around the image until you’re happy with it
  6. Click next
  7. Either approve the photo or retake the image
  8. You can add stickers to the image:
    • Atrium Health Proud
    • Commitments (Work as One Team, Belong, Excellence, Trust, Innovate)
    • You can move, resize and add as many as you like!
  9. Then simply text it to your phone to share

 

 



“Yes, and…” – Improv to Build Innovation Skills 

Great improvisers continually practice empathy and curiosity through simple games that focus on listening and building upon the ideas of others. But you don’t have to get on stage to practice these skills and have fun in your home or workplace. 

Learn two easy improv games.

 

 



Looking for Innovation Inspiration?

  • Empathy: Go beyond the surface level to understand someone’s experience – learn how to make an “Empathy Map” or a “Journey Map”. Make this a team activity!  
  • Curiosity: Imagine what could happen if you asked, “What if” and “Why” more often. Watch this TEDxKids video on how “Curiosity Saves the Cat.”  
  • Innovation: Listen and subscribe to A Sherpa’s Guide to Innovation podcast. Check out Todd Dunn’s recent interview on the Becker’s Healthcare podcast.   

For more resources, visit the Innovation Engine on SharePoint or email InnovationEngine@AtriumHealth.org.   

 



Recognize Innovative Teammates

Send an eCard to a teammate as a show of thanks, acknowledgment or congratulations on their particular innovative idea. New Culture Commitments eCards are available on the Recognition & Reward platform

 

 

Teammate & Leader Stories: We earn Trust in all we do

"Trust can be risky. But when an individual gives it, and the recipient demonstrates they are worthy of that trust, it can have the power to allow something collectively bigger to take place. We can push fears aside and wholeheartedly work as a team, doing our best to ensure every patient is treated to the best of our potential.” 

Billie Jo Bowser 
Assistant Vice President 
Patient Financial Services 

Note: Billie Jo Bowser – or “BJ” – recently volunteered as a runner at Atrium Health Cleveland, even though she had no clinical experience and knowing the experience would test her in many ways. But she trusted her clinical teammates, who helped guide her through her shifts.



“As I round in our facilities, I see the amazing work being performed by all our teammates. Despite their role, they all share a common purpose – high quality care of our patients. As a leader I know the team looks to me for clarity, direction, and support. With this responsibility it is imperative that they have confidence in the honesty, truthfulness, and sincerity of my words – in essence, earning their Trust.  

“Trust is the foundation of a great workplace and provides the capacity for organizational success. Every day I work to remove barriers to ensure my team’s success. I equally empower them to make the necessary decisions that will help us achieve our goals. In doing so, I demonstrate trust in them, and they return this trust with openness, ideas, and admission of mistakes when they occurred. This allows us to grow, learn together, and earn Trust in all we do!”  

Luis Fonseca 
President, Hospitals & Clinics 
Atrium Health Navicent 



Atrium Health Navicent EVS Earns Patients’ Trust 

“What I enjoy about working at Atrium Health is ensuring patients and family members that their loved ones are coming to a safe and clean environment.” 







Team Activity: Trust Huddle Guide 

Interested in ways to earn trust with your teammates? Trust is essential to improving interactions and experiences with our teammates and patients. Use the Huddle Packet to get some ideas on how “We earn Trust in all we do.”  

There are three ways you can live the “We earn Trust in all we do” Commitment:  
  1. Keep our word.
  2. Build trust to go further faster. 
  3. Act with integrity. 










Take a Brain Break 

When it’s time to take a break, give your brain some rest as well. 

Print these designs and then color to relax your brain. Coloring has the ability to relax your brain, much like meditating.  

Be Still and Breathe 
Bloom Where you Are 
Hang in There 
You are Not Alone  

These were designed by our very own talented teammate, Elaine Jones, RDN, LDN, Community Engagement Manager for Atrium Health Sanger Heart & Vascular Institute. 

Print this Culture Commitments Word Search to give yourself a “brain break.”





Two Truths and a Lie 

Helping people get to know one another helps build relationships. Building relationships builds trust. Two Truths and a Lie is a fun way to do a bit of both. Here’s how to play and a few tips: 

Group members introduce themselves by stating two truths and one lie about themselves – such their hobbies, interests or past experiences that make each person unique. The lie can be outrageous or can sound like a truth to make it harder for the other participants. The group guesses which two are true and which is the lie.  

How to Play 

  • Make short, simple statements to avoid giving away too much information. For example: “Hi, I’m Mary. I used to have red hair. I drive a red car. And I love red wine.” 
    • Try giving two boring statements (one of which is the lie) and one outrageous but true statement. 
    • Or share two unbelievable true statements and one believable one that is false. 
    • If you are in a group with someone you already know well, don’t give away their lie so the other players have a chance to get to know that person. Speak up at the end if no one guesses right and include how you know the person. 
    • Watch for changes in tone, rate of speech and body language – signs that the statement someone is giving could be a lie. 
    • Ask people to repeat their statements or ask questions to gain clues. The person can only answer yes/no/maybe. 


Buy Culture Commitments Swag 

There is always a lot to choose from in the Atrium Health Proud Store. Now the online store has a variety of Our Culture Commitments merchandise. Select a coffee mug, long- or short-sleeved tee-shirt, 16-ounce tumbler or other new Commitment items. Start shopping today!  







Trust On the Job

Having trust on the job may not always be easy. So, we want to know, “What do you do to build trust?” Post your answer on Yammer using #CultureCommitmentsTrust. Look to Yammer throughout November for future questions with building trust and how teammates have developed trust in you and more.   







More About Trust

For your next virtual meeting, use the “We earn Trust in all we do” or one of the other Microsoft Teams backgrounds. For instructions on how to download and use one of the Culture Commitments backgrounds, view the Spice Up Your Virtual Meetings section on this page. 

Another option is to send an eCard to a teammate for the trust they have earned or given. Be sure provide the example of how they lived that Commitment. New Culture Commitments eCards are available on the Recognition & Reward platform.

 

Teammate & Leader Stories: We Work As One Team to make great things happen

It takes all of us working as one – EVS, Maintenance, Dietary, Therapy Staff, Nurses, Medical Staff, Facility Leaders and so many more – to keep our patients safe from harm and help them heal. Mistakes can happen when we do not work together. Patients get to go home when we do. And that’s a great thing!

Kelley Jo A. Weaver, MSN, RN, ACCNS-AG, PCCN
Clinical Nurse Specialist, Medical Service Line
Atrium Health Carolinas Medical Center



Although there are hundreds of roles throughout the Enterprise, every day, I am privileged to witness and hear stories of how “We Work as One Team”. Each of us in our role, whether patient-facing or not, aligns with the enterprise strategies and the overarching goal to provide the best quality patient care.

As I have transitioned roles in my career from a neuro critical-care nurse to a System Chief Nurse Executive (CNE) and now President of Atrium Health Wake Forest Baptist Medical Center, my day-to-day tasks and assignments have shifted but ultimately, each one of those positions ties back to our mission. As a System CNE, I led nursing best practices – hourly rounding, hand and sleep hygiene, patient education, and discharge phone calls. Now as President, my role requires assuring access and operational efficiencies, understanding consumer preferences and payer mix nuances, and recruiting and retaining top talent – all of which require a collaborative environment where we are ALL pulling in the same direction as “One Team, One Voice.” Today, I challenge you to take some time to think about your role and how the work you do every day ensures we “Work as One” to positively impact our patients and community.

Cathleen Wheatley, DNP, RN, CENP
President, Wake Forest Baptist Medical Center & SVP of Clinical Operations
Atrium Health Wake Forest Baptist



Ways to Show Your Commitment

Team Activity: Work As One Team Huddle Guide

Curious how this culture commitment looks in action? You probably already see it every day! Use the Huddle Packet to get some ideas on how to live out “We Work As One Team to make great things happen.”

There are three ways you can live the “We Work as One Team to make great things happen” Commitment:

  1. Do what’s best for the greater good.
  2. Use all teammates’ talent to achieve more together.
  3. Connect and collaborate with everyone we work with.


Let’s Pump You Up with Music

Music is the soundtrack of our lives. Thanks to your input, we’ve created a playlist that represents Atrium Health and our Culture Commitments. Listen to our playlist on YouTube and get pumped up!



Win Culture Commitments Swag

Now that we have our Culture Commitments playlist, it’s your turn to grab the microphone or bust out your best dance moves! Choose one song from the playlist and record a video of yourself either singing, lip-syncing or dancing to it. Post your video to Yammer using #CultureCommitmentsKaraoke by Wednesday, October 27. We will choose the top submissions to win a Culture Commitments branded prize from the Atrium Health Proud store.



New Culture Commitments eCards

One of the best ways to brighten a teammate’s day is with a personal note. The Recognition & Rewards platform now has six new Culture Commitment eCard designs to choose from to celebrate teammates who demonstrate our Culture Commitments. Teammates in the Greater Charlotte Region and at Atrium Health Navicent can now view and send the eCards from their platforms.

 

 

Have a Teammate Culture Commitment Story?

We would like to feature CCEO stories in each newsletter. To do that, we are asking readers to nominate teammates to spotlight who are great examples of our Culture Commitments in action. We want individuals from throughout the enterprise: Greater Charlotte Region, Atrium Health Wake Forest Baptist, Atrium Health Navicent and Floyd health system. Please send teammates names and a brief explanation of how they personify any one of the Commitments to the Atrium Health Proud mailbox.


Let’s Celebrate!   

In case you missed it, the Atrium Health Culture Commitments Celebration video is now available on the Commitments page on the Teammate site. Through our collective voices, you helped create our new Culture Commitments through feedback and focus groups. Now let’s celebrate how together, we are Atrium Health. You’ll hear from President and CEO Gene Woods, as well as teammates from across the enterprise about how they embed our Commitments daily work life, and from our Culture Champions on how you can live out our Commitments every day.


Who Doesn’t Like Swag?

What better way to show off the Culture Commitments than with some swag? The Atrium Health Proud Store is offering several Culture Commitments items for purchase including long and short sleeve t-shirts, tumbler, journal and shopper bag.   

Leaders - Ordering Commitments swag for your team is a fun way to help teammates embrace our new culture.  


Let’s Grow and Thrive Together

Now that we unveiled our new Culture Commitments, we sent a small gift to all teammates at the beginning of October. All teammates received a “seed card” to plant at home – in a planter or the ground. This is just a fun little way of showing how together we can grow and thrive. We hope you’ll share photos on Yammer of your flowers once they bloom.   

We’re excited about the possibilities with the new Atrium Health and that’s thanks to you – our teammates – we are grateful for all you do each and every day.