The Atrium Health Information & Analytics Services department oversees the technology and information resources. Review the tips and frequently asked questions outlined on this page to become more familiar with how the IAS department supports teammates at Atrium Health.
Team members utilize their Atrium Health Network ID username and password to log onto the computer and to access applications including: YourHRLink, Office365, Microsoft Outlook, WebApps, PeopleLink, ACE modules, the Internet, Kronos, PeopleSoft Finance and Human Resources, Staffware, Vista Plus, and various other online applications.
The Network Password Help Tool will allow you to reset your own network password at any time if it is invalid, or expired, or if the account has been locked out.
Your network password must be changed BEFORE logging in to any of the above applications.
It’s natural to have questions; we all do. That’s why, to help keep you informed and engaged, we have provided the answers to many of the questions we hear most frequently about technology and information services topics.
|How do I obtain my username and password to log onto the computer?
Your leader will be sent your username and password information via a secure email message. If you are unable to obtain this information from your leader, call the Service Center at 704-446-6161. When you call the Service Center, the Support Analyst will ask you for your teammate ID, so please have that information available.
|I was given a username and password by my leader; but it is not allowing me to log in. What do I do?
The password you are provided is a temporary password that must be changed before it can be used. To change the password, log onto the computer with your username and password and it will prompt you to change it. If the computer is already logged on, you can open the PeopleConnect homepage and select the Network Password Help link in the ‘Take me to’ drop-down box.
|What username and password do I use to log on to complete my Annual Continuing Education (ACE) Modules?
Your network username and password should be used to log onto ACE modules. Keep in mind that this password must be changed before it will allow you to log on. If you are a contract teammate, you will need to email firstname.lastname@example.org to obtain a username and password.
|What are the criteria for changing my network password?
Your new password has to be at least eight characters long, include at least one numeric character, one lower case character, and one upper case character, and cannot be the same as the previous four passwords used. Any combination of letters or numbers can be used. If you use the Network Password Help Tool to change your password, there is a built-in tool that will tell you if you are using a "strong" (i.e. secure) password.
|My computer is not working properly and/or I have a question about the software I am using.
Call the Service Center (704-446-6161) and a Support Analyst will troubleshoot your problem and try to answer any of your questions. If the analyst is unable to fix your problem or answer your question, a technician will come on-site to assist, or a representative from a different team will give you a call back with more information. Please have the asset number of your computer handy when calling the Service Center to report any problems.
|How do I know whether to contact the Service Center or to fill out an Online Service Request (OSR)?
Contact the Service Center if you have a question about how something works, or if something is broken or not working correctly. Complete the OSR form if something needs to be installed, moved, added or changed. An OSR must also be submitted if access is being requested to a software system. Check with your leader to determine your work area’s policy on submitting an OSR.
|How do I check the status of an existing Service Center Incident or OSR?
Open the PeopleConnect homepage and select the "Technical Support" link from the bottom of the page. From there, select the "Get Help/Order Things" link. Use your network username and password to log in. Once logged in, select the "Check Status" link on the top menu bar.
|How do I access my email?
You can access your email via the Office365 homepage or via Outlook 2016. Office365 can be found at the bottom of the PeopleConnect homepage under Quick Links. To login to Office365, please use your email address provided by your leader along with your standard network password. Outlook 2016 can be found locally installed on some PCs, or via your WebApps menu on any PC.
|How can I access Atrium Health resources remotely?
Carolinas Connect, the employee external site, can be found at www.carolinashealthcare.org/carolinas-connect
Please follow the steps in the "Remote Access Help" link on Carolinas Connect to set up your account and PC for remote access. After this setup is complete you can log in to the links found on Carolinas Connect including YourHRLink, Office365, and PeopleConnect Remote.
|What if my badge is not allowing access to my area/building and/or for the cafeteria?
It can take up to 48 hours for your badge to allow access to your area/building. It can take up to two weeks for your badge to work for purchases in the cafeteria. If your badge is not working, please contact the Access Control Division at 704-355-6035 or 704-355-7455.
|How do I send a numeric page to someone carrying a four-digit hospital pager?
Dial 704-355-4088 and then enter the four-digit hospital pager number. Then, enter the callback phone number and press the "#" key.
|Can I report a technical issue to the Service Center online?
Yes. Open the PeopleConnect homepage and select the "Technical Support" link from the bottom of the page. From there, select the "Get Help/Order Things" link. Use your network username and password to log in. Once logged in, select the "Report an Incident" link.
|How can I update my personal information in Outlook?
Open the PeopleConnect homepage and select the ‘Update Personal Info’ link in the ‘Take me to’ drop-down box. Once in the tool, you can update your facility or phone numbers. Then, Sign and Submit.
|How can I update my personal information in YourHr?
Open the PeopleConnect homepage and select the YourHR link in the ‘Take me to’ drop-down box. Log in with your network username and password. Once logged in, expand the ‘My Personal & Paycheck Info’ menu by selecting the plus sign. From there, select the Personal Information link and update as needed.