Mental Health Support 

Atrium Health offers benefits and resources to support the mental health and well-being of teammates and their family members. Please take advantage of the mental health resources available to you.

On This Page:

Employee Assistance Program (EAP)

The EAP program is designed to help you and your family emotionally cope with all types of issues – marital conflicts, financial problems, job stress, legal issues and more. 

Self-Care On-Demand Webinar

Part of taking care of yourself, your mental health and managing your stress is learning how to participate in self-care. Self-care is any activity we deliberately do to take care of your mental, emotional and physical health.

Learn more about self-care.


Greater Charlotte Teammates

  • 1-800-384-1097
  • Employee Assistance Program (EAP) 
  • The Atrium Health EAP offers free counseling for teammates and family members by calling 1-800-384-1097. 

    All teammates, regardless of benefit eligibility, and their family members can participate in up to six short-term solution focused counseling sessions at no charge. If a long-term referral is needed, EAP will help to facilitate the transition to a long-term counselor, making sure to consider referrals that are in-network with the client’s insurance. EAP is committed to supporting all Atrium Health teammates in the Greater Charlotte Region. In order to improve access for teammates and their eligible family members, EAP will be offering 6-sessions per concern per year with no limit on the number of concerns. The change will go into effect starting December 1, 2021.

  • MyStress Tools is an online suite of stress management products such as stress tests, journaling exercises, guided meditations, videos and relaxation music.
  • MyStressTools are available at no cost to teammates.
    • Register here with MyStressTools
    • Use code 287486 to access available tools

Atrium Health Navicent Teammates

Atrium Health Floyd Teammates 

  • Contact 888-371-1125 anytime to talk with an EAP representative 
  • All Atrium Health Floyd teammates, regardless of medical coverage, can access free confidential resources from the Employee Assistance Program (EAP.) You can schedule up to five free virtual or face-to-face visits for yourself and each family member in your household with a Cigna EAP provider.  
    The program also provides:
    • Educational wellness materials for work or personal life 
    • Legal, financial, parenting, eldercare, pet care and identity theft resources 
    • Interactive health and wellness tools 
    • Stress toolkit, including articles and stress management techniques
    • Healthy rewards discount program for saving on health and wellness services and products  

    The EAP portal is accessed on under the Coverage tab. 

    Access numerous on-demand webinars offering tips for well-being, stress management, navigating uncertainty, work-life balance and many more. 

    To participate in a webinar, go to and either log in or create an account. Review the list of on-demand webinars, choose one and select Register/Attend.
  • Emotional and Spiritual Well-Being

Atrium Health Behavioral Health Help Line

Greater Charlotte Region Teammates

If you or someone you know needs mental health care, you can call the 24/7 Atrium Health’s Behavioral Health Help Line. The Physician and APP Well Being Help Line is 704-444-5877. Both resources are staffed 24/7 with licensed professionals.

Make Your Mental Health a Priority

Brandon encourages teammates to put mental health on your annual health care checklist. He also recommends teammates to attend to their mental health with the same level of care as their physical health.

Brandon Allison, LCMHC, NCC Psychotherapist/Licensed Clinical Mental Health Counselor Employee Assistance Program Atrium Health Greater Charlotte

Define Your Self-Care Plan

Your mind, body and spirit are all connected to maintain overall well-being. Are you making self-care a priority? Download the Self-Care Plan worksheet to create a plan that works for you.

Mental Health Crisis Lifeline Number

Call or text 988 if you need mental health-related crisis support or are worried about someone else. 

A new, short, easy to remember three-digit number, 9-8-8, is now the number for people across the US to call when they or someone around them is experiencing a mental health crisis. The current National Suicide Prevention Lifeline number, 800-273-TALK, will remain available and calls made by dialing 9-8-8 will be routed to the crisis line. When people call, text, or chat 988 they will immediately be put in touch with a trained counselor to help de-escalate the situation over the phone or assign a mobile crisis team to respond. 

Atrium Health Code Lavender

Greater Charlotte and Navicent Teammates

The goals of Code Lavender are to respond immediately to teammate crises, establish a culture of compassion to promote teammate resilience, positively impact patient satisfaction, teammate engagement and retention of teammates. If you are in crisis or need someone to talk to, please ask for help.

Atrium Health Floyd Teammates 

  • Contact the Pastoral Care Office at 706-509-5199
  • After hours and weekends: Contact 706-509-5000, Dial "0" for operator and ask for the on-call Chaplain

Mental Health Benefits for Teammates

Greater Charlotte Region Teammates

Carolina Behavioral Health Alliance, LLC (CBHA) is a network of mental health and substance use disorders providers including Licensed Professional Counselors (LPC), Licensed Psychologists (PhD), Licensed Psychological Associates (LPA), Licensed Clinical Social Workers (LCSW), Licensed fee-based Practicing Pastoral Counselors (CFBPPC) and Licensed Substance Use Disorders Counselors (LSUDC). Carolina Behavioral Health Alliance, LLC (CBHA) coordinates Atrium Health teammate coverage under the LiveWELL Health Plans for mental health and substance abuse services.

When you call CBHA, a trained and licensed mental health or substance use disorders professional will answer your call. He or she will discuss your problem and make a referral for evaluation, counseling or treatment to a Network Provider. Referrals are based on your needs and the Provider’s availability and experience with your kind of problem.

For non-emergency care, teammates must receive advance certification by calling CBHA at 1-800-475-7900 and use a CBHA provider. Find a CBHA network provider.

LiveWELL Health Savings Plan and Co-Pay Plan Coverage

Greater Charlotte Teammates

  • Inpatient and Outpatient facilities services covered under Health Saving Plan and Co-Pay Plan: Atrium Health Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network Inpatient 70% after deductible and Out-of-Network 50% after deductible.
  • Outpatient Physician services covered under the Health Savings Plan: Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network 70% after deductible, and Out-of-Network 50% after deductible.
  • Outpatient Physician services covered under the Co-Pay Plan: Atrium Health Value Network $20 co-pay; Preferred Network $25 co-pay, In-Network $30 co-pay, and Out-of-Network 50% after deductible.

Psychiatrists (MD), psychologists (PhD) or Masters of Social Work (MSW) may bill the plan directly. Other licensed mental health practitioners may be asked to file claims under the direction of these professionals, depending on credentialing guidelines.

Family Therapy / Counseling Family Therapy/Counseling is considered an eligible expense when provided by a licensed mental health practitioner.

For specific details about coverage under the LiveWELL Health Plan, review the LiveWELL Health Plans Summary Plan Document.