Teammates

Mental Health Support

Mental Health Crisis

Call 911 if in immediate danger.
Call or Text 988 anytime, anywhere.
Learn More

Mental Health Services

Connect with resources for additional mental health services.
Learn More

Self-Care Resources

Explore tools and programs to support your daily Self-Care.
Learn More

Physicians and Leaders

Explore tips and resources for our leaders, physicians and APPs.
Learn More

Atrium Health offers many resources to support the mental health of teammates and their family members. View the entire inventory of Mental Health Resources.

New in 2023! May is Mental Health Awareness Month. Check here for more information about the 2023 Atrium Health Mental Health Campaign.


 

Mental Health Crisis: Get Immediate Help

If you or someone you know are in immediate danger call 911 immediately.

Mental Health Crisis Lifeline Number

  • Call or text 988 if you need mental health-related crisis support or are worried about someone else.

A new, short, easy to remember three-digit number, 9-8-8, is now the number for people across the US to call when they or someone around them is experiencing a mental health crisis. The current National Suicide Prevention Lifeline number, 800-273-TALK, will remain available and calls made by dialing 9-8-8 will be routed to the crisis line. When people call, text, or chat 988 they will immediately be put in touch with a trained counselor to help de-escalate the situation over the phone or assign a mobile crisis team to respond.

Atrium Health Behavioral Health Help Line

If you or someone you know needs mental health care, you can call Atrium Health’s Behavioral Health Help Line. The Physician and APP Well Being Help Line is 704-444-5877. Both resources are staffed 24/7 with licensed professionals.


 

Mental Health Services

Atrium Health offers benefits and resources to support the mental health and well-being of teammates and their family members. Please take advantage of the mental health resources available to you. 

Employee Assistance Program (EAP)

The EAP program is designed to help you and your family emotionally cope with all types of issues – marital conflicts, financial problems, job stress, legal issues and more.

The Atrium Health EAP offers free counseling for teammates and family members. 

All teammates, regardless of benefit eligibility, and their family members can participate in short-term solution-focused individual, couples or family counseling sessions. If a long-term referral is needed, EAP will help to facilitate the transition to a long-term counselor, making sure to consider referrals that are in-network with the client’s insurance. EAP is committed to supporting all Atrium Health teammates in the Greater Charlotte Region. In order to improve access for teammates and their eligible family members, EAP will be offering up to 6 counseling sessions per concern per year with no limit on the number of concerns.  EAP offers virtual, in-person (at one of our 5 locations) and telephonic sessions determined by client choice. 

How to Contact EAP

Expanded Services

In addition to our standard multidimensional delivery of support, we are expanding service delivery to meet and anticipate the growing needs of our employees during this crisis. 

  • Virtual visits through Caregility, our encrypted telehealth platform (or by phone session) 
  • Unlimited on-site or virtual Crisis Response 
  • Unlimited Management/Leadership consultation and support 
  • Presentations designed specifically for your department  
  • Engagement strategies and activities 

Additional Resources

MyStress Tools is an online suite of stress management products such as stress tests, journaling exercises, guided meditations, videos and relaxation music, and are available at no cost to teammates. 

Cigna Employee Assistance Program (EAP) offers free, confidential counseling any time, day or night, to help with personal problems and work-life balance issues. EAP counselors can confidentially discuss your situation and help you find resources and information on issues such as mental health, personal and professional relationships, substance abuse, family life, and daily stress.

You can schedule up to 5 visits for yourself and each family member in your household with a Cigna EAP provider listed in the provider directory on the EAP website

How to Contact EAP

When you face difficulties, the Employee Assistance Program (EAP) is always ready to help. EAP is provided as a benefit to Medical Center staff/faculty and their immediate family members. It is a confidential service where trained counselors offer assessment, referral and short-term problem-solving to address a range of personal/emotional concerns. Services are available at no cost.

How to Contact EAP

  • Call 336-716-5493

After hours contacts:

  • Psychiatry Attending on call: 336-716-4551
  • Pastoral Care Chaplain on call: 336-713-7243; pager ID #9754

All calls are confidential. See below. 

Confidentiality

Appointments and services with the Employee Assistance Program (EAP) are strictly confidential. Except in cases of legal responsibility, no information can be released without written consent. All discussions in the EAP office remain absolutely confidential. Information maintained by EAP staff is neither part of nor accessible by any medical or personnel record system.

All records pertaining to the counseling services are treated in a highly confidential manner.

Services

Personal Services

EAP provides professional assessment, referral and follow-up services for a range of individual and family difficulties such as:

  • Marital problems
  • Family difficulties
  • Anxiety
  • Grief
  • Depression
  • Stress at home or work
  • Alcohol and drug abuse 

 

LiveWELL Health Plan Coverage

When you need additional support, services are available through the Atrium Health Medical Plans. You can also select a provider within your network and close to you or virtual options.

  • Inpatient and Outpatient facilities services covered under Health Saving Plan and Co-Pay Plan: Atrium Health Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network Inpatient 70% after deductible and Out-of-Network 50% after deductible.
  • Outpatient Physician services covered under the Health Savings Plan: Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network 70% after deductible, and Out-of-Network 50% after deductible.
  • Outpatient Physician services covered under the Co-Pay Plan: Atrium Health Value Network $20 co-pay; Preferred Network $25 co-pay, In-Network $30 co-pay, and Out-of-Network 50% after deductible.

Psychiatrists (MD), psychologists (PhD) or Masters of Social Work (MSW) may bill the plan directly. Other licensed mental health practitioners may be asked to file claims under the direction of these professionals, depending on credentialing guidelines.

Family Therapy / Counseling Family Therapy/Counseling is considered an eligible expense when provided by a licensed mental health practitioner.

For specific details about coverage under the LiveWELL Health Plan, review the LiveWELL Health Plans Summary Plan Document.

For help finding a doctor near you, visit this site.

For help finding a doctor near you, visit this site.

For help finding a doctor near you, visit this site.

Behavioral health virtual provider options are also available.

For help finding a doctor near you, visit this site.

 

Code Lavender

The goals of Code Lavender are to respond immediately to teammate crises, establish a culture of compassion to promote teammate resilience, positively impact patient satisfaction, teammate engagement and retention of teammates. If you are in crisis or need someone to talk to, please ask for help.


 

Self-Care Resources

Recharge Refresh Renew

Part of taking care of yourself, your mental health and managing your stress is learning how to participate in self-care. Self-care is any activity we deliberately do to take care of your mental, emotional and physical health.

Special Teammate Offerings

Atrium Health is proud to give teammates the opportunity to take advantage of many resources available internally and externally to help build and grow their own resiliency.

Musicians On Call Music Therapy:

Experience the healing power of music with Musicians On Call, a free service for all staff, patients and families to have access to and benefit from this therapeutic musical program.

Caregiver Well-Being 
At Atrium Health we recognize that all our teammates are caregivers and as caregivers to others, we often neglect to care for ourselves. Mental well-being is a top priority for our teammates. Watch the Caregiver Well-Being Webinar to develop useful tools and resources that will help your self-care at home and at work.  

Join a Live or Recorded Mindfulness Meditation

These sessions are a live opportunity to virtually connect in a safe environment to pause, breathe and re-set. In this uncertain time of uncontrollable situations, collectively we can leverage the power of our breath to practice a moment of self-care.

Watch a recorded webinar at your convenience, any time, from any device.

Daily Peaceful Pause

Peaceful Pause is a five-minute quiet and reflective WebEx session that will be guided by a variety of experts from our medical, behavioral health staff, other licensed professionals, or chaplains. Each session will be different from meditative music, to deep breathing and other methods all meant to invite calm, rest and refresh.

Monthly Mid-Day Pause

Join us each month for a live meditation—take a few minutes of your day to tap into your breath and find a moment of stillness.

Mindfulness and Meditation

This interactive 3-part series will help you build your toolbox with meaningful, impactful tools to promote self-care.

  • Registration for each session is available here.
  • Winter 2023
    • January 10 through 24 | Tuesdays | 11:30 a.m. to 12:00 p.m.
  • Spring 2023
    • April 19 through May 3 | Wednesdays | 12:30 p.m. to 1:00 p.m.
  • Summer 2023
    • July 6 through July 20 | Thursdays | 12:00 p.m. to 12:30 p.m.
  • Fall 2023
    • September 13 through September 27 | Wednesdays |1:00 p.m. to 1:30 p.m.
Define Your Self-Care Plan

Your mind, body and spirt are all connected to maintain overall well-being. Are you making self-care a priority? Download the Self-Care Plan worksheet to create a plan that works for you.

Going Home Checklist

To help you decompress from your day, download and print this Going Home Checklist.

 

Atrium Health Mental Health First Aid Certificate Program

Mental Health First Aid is a course that teaches participants how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training gives you the skills you need to reach out and provide the initial help and support to someone who may be developing a mental health challenge.

Virtual and in-person courses are available to fit your needs.

To register, follow the steps below in CORE Connect:

  • Log in to CORE Connect
  • From your CORE Connect main page, click the Me tab, then click on Learning
  • Search for Mental Health First Aid
  • Select the “Mental Health First Aid” course. Do not select the course that awards contact hours.
  • Follow the on-screen instructions to register

For additional information or to schedule for other locations please visit the Atrium Health Mental Health First Aid website or email us at MHFA@atriumhealth.org.

 

Places to Recharge - Visit at Your Leisure

Atrium Health believes in integrating peaceful spaces throughout our System to promote healing and alleviate suffering. These spaces are meant to be nurturing and therapeutic, to reduce stress for our patients and teammates.

Take time to visit these locations:

  1. CMC/LCH Rooftop Garden
  2. Atrium Health Cleveland Respite Room
  3. Atrium Health Kings Mountain Respite Room
  4. Atrium Health Mercy Healing Garden and Meditation Area
  5. Atrium Health Cabarrus Labyrinth and Teaching Garden
  6. Atrium Health University City Teaching Garden
  7. Atrium Health Pineville Healing Garden
  8. Chapels at any of the main hospitals

Take time to visit these locations:

  1. Two chapels at Atrium Health Navicent
  2. Chapel at Peach County Hospital
  3. Chapel at Carlyle Place
  4. Library and quiet room at the Rehab Hospital
  5. Chapel at Baldwin

Take time to visit these locations:

Recharge stations-- Each campus has a chapel. There are also several Serenity Rooms with full-body massage chairs, quiet music, low lighting, chocolate and aroma therapy.

  1. Floyd Behavioral Health in the group room of the west wing
  2. Main campus 4N
  3. Kindred 2nd floor in the old admin suite
  4. Serenity Room at Corporate Support Center, 420 E 2nd Ave, Suite 102, back hallway
    Coming Soon
  5. Cherokee Medical Center
  6. Medical Arts Building

Take time to visit these locations:

  1. Sticht Center patio
  2. Cancer Center patio
  3. Ardmore patio
  4. Hanes quad on E floor
  5. Davis Chapel & Patio
  6. Memorial at the top of the hill near the flagpole
  7. Lockland Park- located near the Teammate parking deck
  8. Innovation Quarters Bailey Park
  9. Davie Walking Trail
  10. High Point Oasis Room- located on the 2nd floor near the Gift Shop