Mental Health Support

The Atrium Health EAP offers free counseling for teammates and family members. 

All teammates, regardless of benefit eligibility, and their family members can participate in short-term solution-focused individual, couples or family counseling sessions. If a long-term referral is needed, EAP will help to facilitate the transition to a long-term counselor, making sure to consider referrals that are in-network with the client’s insurance. EAP is committed to supporting all Atrium Health teammates in the Greater Charlotte Region. In order to improve access for teammates and their eligible family members, EAP will be offering up to 6 counseling sessions per concern per year with no limit on the number of concerns. EAP offers virtual, in-person (at one of our 5 locations) and telephonic sessions determined by client choice. 

How to Contact EAP

• 1-800-384-1097 or 704-355-5021 
• Employee Assistance Program (EAP) 

Expanded Services

In addition to our standard multidimensional delivery of support, we are expanding service delivery to meet and anticipate the growing needs of our employees during this crisis. 

• Virtual visits through Caregility, our encrypted telehealth platform (or by phone session) 
• Unlimited on-site or virtual Crisis Response 
• Unlimited Management/Leadership consultation and support 
• Presentations designed specifically for your department  
• Engagement strategies and activities 

Additional Resources

MyStress Tools is an online suite of stress management products such as stress tests, journaling exercises, guided meditations, videos and relaxation music, and are available at no cost to teammates. 

• Register here 
• Use code 287486 to access available tools 

• Contact HealthCare EAP at 1-800-252-4555 or 1-800-225-2527
• Visit the Atrium Health Navicent EAP Website
• Learn how to access 10,000 free online personal and professional development trainings.

Cigna Employee Assistance Program (EAP) offers free, confidential counseling any time, day or night, to help with personal problems and work-life balance issues. EAP counselors can confidentially discuss your situation and help you find resources and information on issues such as mental health, personal and professional relationships, substance abuse, family life, and daily stress.

You can schedule up to 5 visits for yourself and each family member in your household with a Cigna EAP provider listed in the provider directory on the EAP website

How to Contact EAP

• Contact 888-371-1125 anytime to talk with an EAP representative

When you face difficulties, the Employee Assistance Program (EAP) is always ready to help. EAP is provided as a benefit to Medical Center staff/faculty and their immediate family members. It is a confidential service where trained counselors offer assessment, referral and short-term problem-solving to address a range of personal/emotional concerns. Services are available at no cost.

How to Contact EAP

• Call 336-716-5493

After hours contacts:

• Psychiatry Attending on call: 336-716-4551
• Pastoral Care Chaplain on call: 336-713-7243; pager ID #9754

All calls are confidential. See below. 

Confidentiality

Appointments and services with the Employee Assistance Program (EAP) are strictly confidential. Except in cases of legal responsibility, no information can be released without written consent. All discussions in the EAP office remain absolutely confidential. Information maintained by EAP staff is neither part of nor accessible by any medical or personnel record system.

All records pertaining to the counseling services are treated in a highly confidential manner.

Services

Personal Services

EAP provides professional assessment, referral and follow-up services for a range of individual and family difficulties such as:

• Marital problems
• Family difficulties
• Anxiety
• Grief
• Depression
• Stress at home or work
• Alcohol and drug abuse 

• Inpatient and Outpatient facilities services covered under Health Saving Plan and Co-Pay Plan: Atrium Health Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network Inpatient 70% after deductible and Out-of-Network 50% after deductible.
• Outpatient Physician services covered under the Health Savings Plan: Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network 70% after deductible, and Out-of-Network 50% after deductible.
• Outpatient Physician services covered under the Co-Pay Plan: Atrium Health Value Network $20 co-pay; Preferred Network $25 co-pay, In-Network $30 co-pay, and Out-of-Network 50% after deductible.

Psychiatrists (MD), psychologists (PhD) or Masters of Social Work (MSW) may bill the plan directly. Other licensed mental health practitioners may be asked to file claims under the direction of these professionals, depending on credentialing guidelines.

Family Therapy / Counseling Family Therapy/Counseling is considered an eligible expense when provided by a licensed mental health practitioner.

For specific details about coverage under the LiveWELL Health Plan, review the LiveWELL Health Plans Summary Plan Document.

For help finding a provider near you, visit this site.

For more information on Behavioral Health benefits visit Carolina Behavioral Health Alliance (CBHA)  

For help finding personalized information on cost effective care, visit the Castlight Cost Estimator Tool

For help finding a provider near you, visit this site.

For help finding a provider near you, visit this site.

Behavioral health virtual provider options are also available.

For help finding a provider near you, visit this site.

For more information on Behavioral Health benefits visit Carolina Behavioral Health Alliance (CBHA).

Take time to visit these locations:

1. CMC/LCH Rooftop Garden
2. Atrium Health Cleveland Respite Room
3. Atrium Health Kings Mountain Respite Room
4. Atrium Health Mercy Healing Garden and Meditation Area
5. Atrium Health Cabarrus Labyrinth and Teaching Garden
6. Atrium Health University City Teaching Garden
7. Atrium Health Pineville Healing Garden
8. Chapels at any of the main hospitals

Take time to visit these locations:

1. Two chapels at Atrium Health Navicent
2. Chapel at Peach County Hospital
3. Chapel at Carlyle Place
4. Library and quiet room at the Rehab Hospital
5. Chapel at Baldwin

Take time to visit these locations:

Recharge stations-- Each campus has a chapel. There are also several Serenity Rooms with full-body massage chairs, quiet music, low lighting, chocolate and aroma therapy.

1. Floyd Behavioral Health in the group room of the west wing
2. Main campus
   • 4S
   • 6th floor across from the elevator (obtain key from unit secretary)
3. Corporate Support Center, 420 E 2nd Ave.
   • Suite 102, back hallway
   • Suite 101, front office
4. Cherokee Medical Center located near Emergency Care Center (ECC) in the back hallway
5. Medical Arts Building located in Outpatient Rehabilitation behind the administration offices.  
6. Polk Medical Center in the back hallway behind the ECC 

Take time to visit these locations:

1. Sticht Center patio
2. Cancer Center patio
3. Ardmore patio
4. Hanes quad on E floor
5. Davis Chapel & Patio
6. Memorial at the top of the hill near the flagpole
7. Lockland Park- located near the Teammate parking deck
8. Innovation Quarters Bailey Park
9. Davie Walking Trail
10. High Point Oasis Room- located on the 2nd floor near the Gift Shop