Mental Health Support 

Mental Health Crisis Lifeline Number

Call or text 988 if you need mental health-related crisis support or are worried about someone else. 

A new, short, easy to remember three-digit number, 9-8-8, is now the number for people across the US to call when they or someone around them is experiencing a mental health crisis. The current National Suicide Prevention Lifeline number, 800-273-TALK, will remain available and calls made by dialing 9-8-8 will be routed to the crisis line. When people call, text, or chat 988 they will immediately be put in touch with a trained counselor to help de-escalate the situation over the phone or assign a mobile crisis team to respond. 

Atrium Health Code Lavender

Greater Charlotte and Navicent Teammates

• 1-980-212-HOPE (4673)
• Code Lavender

The goals of Code Lavender are to respond immediately to teammate crises, establish a culture of compassion to promote teammate resilience, positively impact patient satisfaction, teammate engagement and retention of teammates. If you are in crisis or need someone to talk to, please ask for help.

Atrium Health Floyd Teammates 

• Contact the Pastoral Care Office at 706-509-5199
• After hours and weekends: Contact 706-509-5000, Dial "0" for operator and ask for the on-call Chaplain

Mental Health Benefits for Teammates

Greater Charlotte Region Teammates

Carolina Behavioral Health Alliance, LLC (CBHA) is a network of mental health and substance use disorders providers including Licensed Professional Counselors (LPC), Licensed Psychologists (PhD), Licensed Psychological Associates (LPA), Licensed Clinical Social Workers (LCSW), Licensed fee-based Practicing Pastoral Counselors (CFBPPC) and Licensed Substance Use Disorders Counselors (LSUDC). Carolina Behavioral Health Alliance, LLC (CBHA) coordinates Atrium Health teammate coverage under the LiveWELL Health Plans for mental health and substance abuse services.

When you call CBHA, a trained and licensed mental health or substance use disorders professional will answer your call. He or she will discuss your problem and make a referral for evaluation, counseling or treatment to a Network Provider. Referrals are based on your needs and the Provider’s availability and experience with your kind of problem.

For non-emergency care, teammates must receive advance certification by calling CBHA at 1-800-475-7900 and use a CBHA provider. Find a CBHA network provider.

LiveWELL Health Savings Plan and Co-Pay Plan Coverage

Greater Charlotte Teammates

• Inpatient and Outpatient facilities services covered under Health Saving Plan and Co-Pay Plan: Atrium Health Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network Inpatient 70% after deductible and Out-of-Network 50% after deductible.
• Outpatient Physician services covered under the Health Savings Plan: Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network 70% after deductible, and Out-of-Network 50% after deductible.
• Outpatient Physician services covered under the Co-Pay Plan: Atrium Health Value Network $20 co-pay; Preferred Network $25 co-pay, In-Network $30 co-pay, and Out-of-Network 50% after deductible.

Psychiatrists (MD), psychologists (PhD) or Masters of Social Work (MSW) may bill the plan directly. Other licensed mental health practitioners may be asked to file claims under the direction of these professionals, depending on credentialing guidelines.

Family Therapy / Counseling Family Therapy/Counseling is considered an eligible expense when provided by a licensed mental health practitioner.

For specific details about coverage under the LiveWELL Health Plan, review the LiveWELL Health Plans Summary Plan Document.