Mental Health Support 

Atrium Health offers benefits and resources to support the mental health and well-being of teammates and their family members. Please take advantage of the mental health resources available to you.

On This Page:

COVID-19 Teammate Support Groups

Note: The COVID-19 Teammate Support Group sessions will end July 1, 2021.  

COVID-19 has affected all Atrium Health teammates. Some have been in significant ways with emotional, psychological, and mental stressors due to the death of patients and loved ones. We have two types of support groups available for teammates facing well-being challenges.

  1. All Teammate Virtual COVID-19 Grief Support Group provides emotional support for teammates personally affected by COVID-19 and as caregivers 
  2. COVID-19 Teammate and Provider Support Group provides support for Providers and teammates who currently have COVID-19 or have recovered from COVID-19

Click here for more information and registration details available on PeopleConnect. 

Employee Assistance Program (EAP)

The EAP program is designed to help you and your family emotionally cope with all types of issues – marital conflicts, financial problems, job stress, legal issues and more.

Greater Charlotte Region Teammates

The Atrium Health EAP offers free counseling for teammates and family members by calling 1-800-384-1097. 

All teammates, regardless of benefit eligibility, and their family members can use up to six sessions with a licensed counselor, at no charge. If more than six sessions are needed, counselors will provide external referrals that can be used for a fee.

In response to COVID-19, the EAP program will not count any sessions used during this crisis against the annual limit. EAP is available to help teammates however they can.MyStress is an online suite of stress management products such as stress tests, journaling exercises, guided meditations, videos and relaxation music. 

Self-Care is Important

To manage stress from work, Kimberly was encouraged by her LiveWELL Champion to take time for self-care and to utilize LiveWELL resources.

Kimberly Michelle Moore
Telemental Health Technician II
Behavioral Health Call Center – Mint Hill

Define Your Self-Care Plan

Your mind, body and spirit are all connected to maintain overall well-being. Are you making self-care a priority? Download the Self-Care Plan worksheet to create a plan that works for you.

Additionally, EAP offers MyStress Tools at no cost to teammates.

  • Register here with MyStress tools
  • Use code 287486 to access available tools

Atrium Health Navicent Teammates

Employee Assistance Program (EAP) Webinars

Coping with Loneliness

This live webinar broadcasts live on MS Teams at the times listed below. Five minutes before the start of each session, click to join live.

Self-Care On-Demand Webinar

Part of taking care of yourself, your mental health and managing your stress is learning how to participate in self-care. Self-care is any activity we deliberately do to take care of your mental, emotional and physical health.

Learn more about self-care.

Atrium Health Behavioral Health Help Line

Greater Charlotte Region Teammates

If you or someone you know needs mental health care, you can call the 24/7 Atrium Health’s Behavioral Health Help Line. The Physician and APP Well Being Help Line is 704-444-5877. Both resources are staffed 24/7 with licensed professionals.

Atrium Health Code Lavender

Greater Charlotte Region Teammates

The goals of Code Lavender are to respond immediately to teammate crises, establish a culture of compassion to promote teammate resilience, positively impact patient satisfaction, teammate engagement and retention of teammates. If you are in crisis or need someone to talk to, please ask for help.

Mental Health Benefits for Teammates

Greater Charlotte Region Teammates

Carolina Behavioral Health Alliance, LLC (CBHA) is a network of mental health and substance use disorders providers including Licensed Professional Counselors (LPC), Licensed Psychologists (PhD), Licensed Psychological Associates (LPA), Licensed Clinical Social Workers (LCSW), Licensed fee-based Practicing Pastoral Counselors (CFBPPC) and Licensed Substance Use Disorders Counselors (LSUDC). Carolina Behavioral Health Alliance, LLC (CBHA) coordinates Atrium Health teammate coverage under the LiveWELL Health Plans for mental health and substance abuse services.

When you call CBHA, a trained and licensed mental health or substance use disorders professional will answer your call. He or she will discuss your problem and make a referral for evaluation, counseling or treatment to a Network Provider. Referrals are based on your needs and the Provider’s availability and experience with your kind of problem.

For non-emergency care, teammates must receive advance certification by calling CBHA at 1-800-475-7900 and use a CBHA provider. Find a CBHA network provider.

LiveWELL Health Savings Plan and Co-Pay Plan Coverage

Greater Charlotte Region Teammates

  • Inpatient and Outpatient facilities services covered under Health Saving Plan and Co-Pay Plan: Atrium Health Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network Inpatient 70% after deductible and Out-of-Network 50% after deductible.
  • Outpatient Physician services covered under the Health Savings Plan: Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network 70% after deductible, and Out-of-Network 50% after deductible.
  • Outpatient Physician services covered under the Co-Pay Plan: Atrium Health Value Network $20 co-pay; Preferred Network $25 co-pay, In-Network $30 co-pay, and Out-of-Network 50% after deductible.

Psychiatrists (MD), psychologists (PhD) or Masters of Social Work (MSW) may bill the plan directly. Other licensed mental health practitioners may be asked to file claims under the direction of these professionals, depending on credentialing guidelines.

Family Therapy / Counseling Family Therapy/Counseling is considered an eligible expense when provided by a licensed mental health practitioner.

For specific details about coverage under the LiveWELL Health Plan, review the LiveWELL Health Plans Summary Plan Document.

Atrium Health Mental Health First Aid Certificate Program 

Mental Health First Aid is a course that teaches participants how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training gives you the skills you need to reach out and provide the initial help and support to someone who may be developing a mental health challenge.  

Virtual and in-person courses are available to fit your needs. 

To register, follow the steps below in CORE Connect:  

  • Log in to CORE Connect   
  • From your CORE Connect main page, click the Me tab, then click on Learning
  • Search for Mental Health First Aid
  • Select the “Mental Health First Aid” course. Do not select the course that awards contact hours.
  • Follow the on-screen instructions to register 

For additional information please visit the Atrium Health Mental Health First Aid website or email us at