Mental Health Support 

Atrium Health offers benefits and resources to support the mental health and well-being of teammates and their family members. Please take advantage of the mental health resources available to you.

On This Page:

Employee Assistance Program (EAP)

The EAP program is designed to help you and your family emotionally cope with all types of issues – marital conflicts, financial problems, job stress, legal issues and more.


Self-Care On-Demand Webinar

Part of taking care of yourself, your mental health and managing your stress is learning how to participate in self-care. Self-care is any activity we deliberately do to take care of your mental, emotional and physical health.

Learn more about self-care.


Greater Charlotte Region Teammates

  • 1-800-384-1097
  • Employee Assistance Program (EAP) 
  • The Atrium Health EAP offers free counseling for teammates and family members by calling 1-800-384-1097. 

    All teammates, regardless of benefit eligibility, and their family members can use up to six sessions with a licensed counselor, at no charge. If more than six sessions are needed, counselors will provide external referrals that can be used for a fee.

    In response to COVID-19, the EAP program will not count any sessions used during this crisis against the annual limit. EAP is available to help teammates however they can.MyStress is an online suite of stress management products such as stress tests, journaling exercises, guided meditations, videos and relaxation music. 

Self-Care is Important

To manage stress from work, Kimberly was encouraged by her LiveWELL Champion to take time for self-care and to utilize LiveWELL resources.

Kimberly Michelle Moore
Telemental Health Technician II
Behavioral Health Call Center – Mint Hill

Define Your Self-Care Plan

Your mind, body and spirit are all connected to maintain overall well-being. Are you making self-care a priority? Download the Self-Care Plan worksheet to create a plan that works for you.

  • MyStressTools are available at no cost to teammates.
    • Register here with MyStressTools
    • Use code 287486 to access available tools

    Atrium Health Navicent Teammates


    Atrium Health Behavioral Health Help Line

    Greater Charlotte Region Teammates

    If you or someone you know needs mental health care, you can call the 24/7 Atrium Health’s Behavioral Health Help Line. The Physician and APP Well Being Help Line is 704-444-5877. Both resources are staffed 24/7 with licensed professionals.

    Atrium Health Code Lavender

    Greater Charlotte Region Teammates

    The goals of Code Lavender are to respond immediately to teammate crises, establish a culture of compassion to promote teammate resilience, positively impact patient satisfaction, teammate engagement and retention of teammates. If you are in crisis or need someone to talk to, please ask for help.

    Mental Health Benefits for Teammates

    Greater Charlotte Region Teammates

    Carolina Behavioral Health Alliance, LLC (CBHA) is a network of mental health and substance use disorders providers including Licensed Professional Counselors (LPC), Licensed Psychologists (PhD), Licensed Psychological Associates (LPA), Licensed Clinical Social Workers (LCSW), Licensed fee-based Practicing Pastoral Counselors (CFBPPC) and Licensed Substance Use Disorders Counselors (LSUDC). Carolina Behavioral Health Alliance, LLC (CBHA) coordinates Atrium Health teammate coverage under the LiveWELL Health Plans for mental health and substance abuse services.

    When you call CBHA, a trained and licensed mental health or substance use disorders professional will answer your call. He or she will discuss your problem and make a referral for evaluation, counseling or treatment to a Network Provider. Referrals are based on your needs and the Provider’s availability and experience with your kind of problem.

    For non-emergency care, teammates must receive advance certification by calling CBHA at 1-800-475-7900 and use a CBHA provider. Find a CBHA network provider.

    LiveWELL Health Savings Plan and Co-Pay Plan Coverage

    Greater Charlotte Region Teammates

    • Inpatient and Outpatient facilities services covered under Health Saving Plan and Co-Pay Plan: Atrium Health Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network Inpatient 70% after deductible and Out-of-Network 50% after deductible.
    • Outpatient Physician services covered under the Health Savings Plan: Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network 70% after deductible, and Out-of-Network 50% after deductible.
    • Outpatient Physician services covered under the Co-Pay Plan: Atrium Health Value Network $20 co-pay; Preferred Network $25 co-pay, In-Network $30 co-pay, and Out-of-Network 50% after deductible.

    Psychiatrists (MD), psychologists (PhD) or Masters of Social Work (MSW) may bill the plan directly. Other licensed mental health practitioners may be asked to file claims under the direction of these professionals, depending on credentialing guidelines.

    Family Therapy / Counseling Family Therapy/Counseling is considered an eligible expense when provided by a licensed mental health practitioner.

    For specific details about coverage under the LiveWELL Health Plan, review the LiveWELL Health Plans Summary Plan Document.

    Atrium Health Mental Health First Aid Certificate Program 

    Mental Health First Aid is a course that teaches participants how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training gives you the skills you need to reach out and provide the initial help and support to someone who may be developing a mental health challenge.  

    Virtual and in-person courses are available to fit your needs. 

    To register, follow the steps below in CORE Connect:  

    • Log in to CORE Connect   
    • From your CORE Connect main page, click the Me tab, then click on Learning
    • Search for Mental Health First Aid
    • Select the “Mental Health First Aid” course. Do not select the course that awards contact hours.
    • Follow the on-screen instructions to register 

    For additional information please visit the Atrium Health Mental Health First Aid website or email us at 

    Empowering You Series

    A Mental Health Support Series powered by BestHealth For Us at Atrium Health Wake Forest Baptist. 

    Open to all teammates. Simply click the Webex meeting link to join at the start of each webinar.    

    Please note, you may be prompted to download Webex software to attend the classes. Allow for a few minutes prior to your first class for the software download.  If you need an on-the-go option, download the Webex app to your mobile device. 

    If you have any issues accessing the meeting link, email

    Stress Reset 
    Stress is toxic to our body in a lot of ways we might not think about. Join Robert Willis, LMFT, Behavioral Health Counselor, as he helps us understand the human body’s survival systems reaction to stress, what happens when these systems over function, and practical techniques to reduce negative impacts of stress. 

    Part 1 Virtual | Wednesday, September 1 | 12:30 – 1 p.m.  
    Part 2 Virtual | Wednesday, September 8 | 12:30 – 1 p.m.

    Part 2 Join link:

    Understanding the Signs of Depression  
    Join Dr. Patrick Harmon, Assistant Professor of Psychiatry and Behavioral Medicine, to learn about the warning signs of depression, how healthy habits influence mood, and when to reach out for help. 

    Virtual | Wednesday, September 15 | 12:30 – 1 p.m. 
    Join link:

    Burning Brightly or Burning Out?  
    The pandemic has been exhausting for everyone. Join Dr. Rev. Glenn Kinken, Senior Minister at Centenary United Methodist Church, as he helps us understand how we manage stress and our emotional well-being. Learn about the signs of burn out and over functioning and get tools to cope with them. 

    Virtual | Wednesday, September 22 | 12:30 – 1 p.m.
    Join link:

    Misconceptions and Obstacles related to Substance Use Disorders 
    Join Dr. Dean Melton, MD, Outpatient Program Director Chemical Dependency & Psychiatry, as he helps you understand what a substance use disorder is and some of the common thoughts and emotions that prevent individuals from seeking help. 

    Virtual | Wednesday, October 6 | 12:30 – 1 p.m. 
    Join link: