Mental Health Support

Access the myStrength App for COVID-19 and Mental Health Resources

Free for Teammates, Family and Friends

Atrium Health teammates now have access to COVID-19 and Mental Wellness resources from Livongo for Behavioral Health powered by myStrength. Here you’ll find strategies to manage heightened stress, tips for parenting during challenging times, ideas to manage social isolation, and other tools and information for emotional support. These resources available to teammates, family and friends at no cost through the end of September 2020.

Get started by visiting http://bh.mystrength.com/atriumhealthcovidsupport

Join the LiveWELL Team for an Appy Hour to learn more about the MyStrength Mental Well-Being Resource | Click to join Thursday, August 13 at 2:30pm

Employee Assistance Program (EAP)

• 1-800-384-1097
• Employee Assistance Program (EAP) 

The EAP program is designed to help you and your family emotionally cope with all types of issues – marital conflicts, financial problems, job stress, legal issues and more. The Atrium Health EAP offers free counseling for teammates and family members by calling 1-800-384-1097. 

All teammates, regardless of benefit eligibility, and their family members can use up to six sessions with a licensed counselor, at no charge. If more than six sessions are needed, counselors will provide external referrals that can be used for a fee.

In response to COVID-19, the EAP program will not count any sessions used during this crisis against the annual limit. EAP is available to help teammates however they can.

Additionally, EAP offers MyStress Tools at no cost to teammates.

• Register here with MyStress tools
• Use code 287486 to access available tools

Employee Assistance Program (EAP) Self-Care Webinar

Part of taking care of yourself, your mental health and managing your stress is learning how to participate in self-care. Self-care is any activity we deliberately do to take care of your mental, emotional and physical health.

Learn more about self-care.

Atrium Health Behavioral Health Help Line

• 704-444-2400
• Atrium Health’s Behavioral Health Help Line

If you or someone you know needs mental health care, you can call the 24/7 Atrium Health’s BehavioralHealth Help Line. The Physician and APP Well Being Help Line is 704-444-5877. Both resources are staffed 24/7 with licensed professionals.

Physician, APP and Teammate Health/Support (PATH)

•  704-358-2820

Atrium Health Code Lavender

• 1-980-212-HOPE (4673)
• Code Lavender

The goals of Code Lavender are to respond immediately to teammate crises, establish a culture of compassion to promote teammate resilience, positively impact patient satisfaction, teammate engagement and retention of teammates. If you are in crisis or need someone to talk to, please ask for help.

Mental Health Benefits for Teammates

Carolina Behavioral Health Alliance, LLC (CBHA) is a network of mental health and substance use disorders providers including Licensed Professional Counselors (LPC), Licensed Psychologists (PhD), Licensed Psychological Associates (LPA), Licensed Clinical Social Workers (LCSW), Licensed fee-based Practicing Pastoral Counselors (CFBPPC) and Licensed Substance Use Disorders Counselors (LSUDC). Carolina Behavioral Health Alliance, LLC (CBHA) coordinates Atrium Health teammate coverage under the LiveWELL Health Plans for mental health and substance abuse services.

When you call CBHA, a trained and licensed mental health or substance use disorders professional will answer your call. He or she will discuss your problem and make a referral for evaluation, counseling or treatment to a Network Provider. Referrals are based on your needs and the Provider’s availability and experience with your kind of problem.

For non-emergency care, teammates must receive advance certification by calling CBHA at 1-800-475-7900 and use a CBHA provider. Find a CBHA network provider.

LiveWELL Health Savings Plan and Co-Pay Plan Coverage

• Inpatient and Outpatient facilities services covered under Health Saving Plan and Co-Pay Plan: Atrium Health Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network Inpatient 70% after deductible and Out-of-Network 50% after deductible.
• Outpatient Physician services covered under the Health Savings Plan: Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network 70% after deductible, and Out-of-Network 50% after deductible.
• Outpatient Physician services covered under the Co-Pay Plan: Atrium Health Value Network $20 co-pay; Preferred Network $25 co-pay, In-Network $30 co-pay, and Out-of-Network 50% after deductible.

Psychiatrists (MD), psychologists (PhD) or Masters of Social Work (MSW) may bill the plan directly. Other licensed mental health practitioners may be asked to file claims under the direction of these professionals, depending on credentialing guidelines.

Family Therapy / Counseling Family Therapy/Counseling is considered an eligible expense when provided by a licensed mental health practitioner.

For specific details about coverage under the LiveWELL Health Plan, review the LiveWELL Health Plans Summary Plan Document.

Mental Health America Self-Help Tools

Mental Health America has screening tools to help identify signs of:

• Depression
• Anxiety
• Bipolar Disorder
• PTSD (Post Traumatic Stress Disorder)
• Alcohol or Substance Use Problems
• Psychosis
• Eating Disorders

A screening is a tool that has been proven by research to help identify symptoms of a mental health disorder. MHA's screening tools provide an anonymous, free and private way to learn about your mental health and if you are showing warning signs of a mental illness.

Find the complete list of Wellness Webinars for Quarantined Times here.