Mental Health Crisis
Call 911 if in immediate danger.
Call or Text 988 anytime, anywhere.
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Mental Health Services
Connect with resources for additional mental health services.
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Self-Care Resources
Explore tools and programs to support your daily Self-Care.
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Physicians and Leaders
Explore tips and resources for our leaders, physicians and APPs.
Learn More
Atrium Health offers many resources to support the mental health of teammates and their family members. View the entire inventory of Mental Health Resources.
New in 2023! May is Mental Health Awareness Month. Check here for more information about the 2023 Atrium Health Mental Health Campaign.
If you or someone you know are in immediate danger call 911 immediately.
A new, short, easy to remember three-digit number, 9-8-8, is now the number for people across the US to call when they or someone around them is experiencing a mental health crisis. The current National Suicide Prevention Lifeline number, 800-273-TALK, will remain available and calls made by dialing 9-8-8 will be routed to the crisis line. When people call, text, or chat 988 they will immediately be put in touch with a trained counselor to help de-escalate the situation over the phone or assign a mobile crisis team to respond.
If you or someone you know needs mental health care, you can call Atrium Health’s Behavioral Health Help Line. The Physician and APP Well Being Help Line is 704-444-5877. Both resources are staffed 24/7 with licensed professionals.
Atrium Health offers benefits and resources to support the mental health and well-being of teammates and their family members. Please take advantage of the mental health resources available to you.
The EAP program is designed to help you and your family emotionally cope with all types of issues – marital conflicts, financial problems, job stress, legal issues and more.
The Atrium Health EAP offers free counseling for teammates and family members.
All teammates, regardless of benefit eligibility, and their family members can participate in short-term solution-focused individual, couples or family counseling sessions. If a long-term referral is needed, EAP will help to facilitate the transition to a long-term counselor, making sure to consider referrals that are in-network with the client’s insurance. EAP is committed to supporting all Atrium Health teammates in the Greater Charlotte Region. In order to improve access for teammates and their eligible family members, EAP will be offering up to 6 counseling sessions per concern per year with no limit on the number of concerns. EAP offers virtual, in-person (at one of our 5 locations) and telephonic sessions determined by client choice.
In addition to our standard multidimensional delivery of support, we are expanding service delivery to meet and anticipate the growing needs of our employees during this crisis.
MyStress Tools is an online suite of stress management products such as stress tests, journaling exercises, guided meditations, videos and relaxation music, and are available at no cost to teammates.
Cigna Employee Assistance Program (EAP) offers free, confidential counseling any time, day or night, to help with personal problems and work-life balance issues. EAP counselors can confidentially discuss your situation and help you find resources and information on issues such as mental health, personal and professional relationships, substance abuse, family life, and daily stress.
You can schedule up to 5 visits for yourself and each family member in your household with a Cigna EAP provider listed in the provider directory on the EAP website
When you face difficulties, the Employee Assistance Program (EAP) is always ready to help. EAP is provided as a benefit to Medical Center staff/faculty and their immediate family members. It is a confidential service where trained counselors offer assessment, referral and short-term problem-solving to address a range of personal/emotional concerns. Services are available at no cost.
After hours contacts:
All calls are confidential. See below.
Appointments and services with the Employee Assistance Program (EAP) are strictly confidential. Except in cases of legal responsibility, no information can be released without written consent. All discussions in the EAP office remain absolutely confidential. Information maintained by EAP staff is neither part of nor accessible by any medical or personnel record system.
All records pertaining to the counseling services are treated in a highly confidential manner.
EAP provides professional assessment, referral and follow-up services for a range of individual and family difficulties such as:
When you need additional support, services are available through the Atrium Health Medical Plans. You can also select a provider within your network and close to you or virtual options.
Psychiatrists (MD), psychologists (PhD) or Masters of Social Work (MSW) may bill the plan directly. Other licensed mental health practitioners may be asked to file claims under the direction of these professionals, depending on credentialing guidelines.
Family Therapy / Counseling Family Therapy/Counseling is considered an eligible expense when provided by a licensed mental health practitioner.
For specific details about coverage under the LiveWELL Health Plan, review the LiveWELL Health Plans Summary Plan Document.
For help finding a doctor near you, visit this site.
For help finding a doctor near you, visit this site.
For help finding a doctor near you, visit this site.
Behavioral health virtual provider options are also available.
For help finding a doctor near you, visit this site.
The goals of Code Lavender are to respond immediately to teammate crises, establish a culture of compassion to promote teammate resilience, positively impact patient satisfaction, teammate engagement and retention of teammates. If you are in crisis or need someone to talk to, please ask for help.
Part of taking care of yourself, your mental health and managing your stress is learning how to participate in self-care. Self-care is any activity we deliberately do to take care of your mental, emotional and physical health.
Atrium Health is proud to give teammates the opportunity to take advantage of many resources available internally and externally to help build and grow their own resiliency.
Musicians On Call Music Therapy:
Experience the healing power of music with Musicians On Call, a free service for all staff, patients and families to have access to and benefit from this therapeutic musical program.
Caregiver Well-Being
At Atrium Health we recognize that all our teammates are caregivers and as caregivers to others, we often neglect to care for ourselves. Mental well-being is a top priority for our teammates. Watch the Caregiver Well-Being Webinar to develop useful tools and resources that will help your self-care at home and at work.
These sessions are a live opportunity to virtually connect in a safe environment to pause, breathe and re-set. In this uncertain time of uncontrollable situations, collectively we can leverage the power of our breath to practice a moment of self-care.
Watch a recorded webinar at your convenience, any time, from any device.
Peaceful Pause is a five-minute quiet and reflective WebEx session that will be guided by a variety of experts from our medical, behavioral health staff, other licensed professionals, or chaplains. Each session will be different from meditative music, to deep breathing and other methods all meant to invite calm, rest and refresh.
Join us each month for a live meditation—take a few minutes of your day to tap into your breath and find a moment of stillness.
This interactive 3-part series will help you build your toolbox with meaningful, impactful tools to promote self-care.
Your mind, body and spirt are all connected to maintain overall well-being. Are you making self-care a priority? Download the Self-Care Plan worksheet to create a plan that works for you.
To help you decompress from your day, download and print this Going Home Checklist.
Mental Health First Aid is a course that teaches participants how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training gives you the skills you need to reach out and provide the initial help and support to someone who may be developing a mental health challenge.
Virtual and in-person courses are available to fit your needs.
To register, follow the steps below in CORE Connect:
For additional information or to schedule for other locations please visit the Atrium Health Mental Health First Aid website or email us at MHFA@atriumhealth.org.
Atrium Health believes in integrating peaceful spaces throughout our System to promote healing and alleviate suffering. These spaces are meant to be nurturing and therapeutic, to reduce stress for our patients and teammates.
Take time to visit these locations:
Take time to visit these locations:
Take time to visit these locations:
Recharge stations-- Each campus has a chapel. There are also several Serenity Rooms with full-body massage chairs, quiet music, low lighting, chocolate and aroma therapy.
Take time to visit these locations:
