Mental Health Support 

Atrium Health offers benefits and resources to support the mental health and well-being of teammates and their family members. Please take advantage of the mental health resources available to you.

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Mental Health Matters

Getting enough sleep and exercise helps Dr. Hossenlopp maintain her mental and physical Health.

Cassady Hossenlopp, MD
Pediatric Resident, CMC


NEW! Virtual COVID-19 Grief Support Group for Teammates 

The COVID-19 Grief Support Group, facilitated by Atrium Health Hospice & Palliative Care Patient & Family Service group facilitators, provides emotional support for teammates personally affected by COVID-19 and as caregivers. This group provides the opportunity to share feelings in a safe environment, normalize the personal grief process and scheduled time for self-care. The goal of the group is to affirm the need for personal connection.  

All teammates are welcome to register for this group.  

Date/Time: Tuesdays from 5-6 p.m. and Thursdays from 7-8 a.m.  

Registration: Send registration request email to by Monday at 12 p.m. the week of the group meeting. Once registered, teammates will receive a meeting planner to join the group.  

Atrium Health Hospice & Palliative Care Patient & Family Service group facilitators specialize in providing grief support with many years of experience and training. All group facilitators have received extensive training in grief and loss. 


Employee Assistance Program (EAP)

The EAP program is designed to help you and your family emotionally cope with all types of issues – marital conflicts, financial problems, job stress, legal issues and more. The Atrium Health EAP offers free counseling for teammates and family members by calling 1-800-384-1097. 

All teammates, regardless of benefit eligibility, and their family members can use up to six sessions with a licensed counselor, at no charge. If more than six sessions are needed, counselors will provide external referrals that can be used for a fee.

In response to COVID-19, the EAP program will not count any sessions used during this crisis against the annual limit. EAP is available to help teammates however they can.

Additionally, EAP offers MyStress Tools at no cost to teammates.

  • Register here with MyStress tools
  • Use code 287486 to access available tools

Employee Assistance Program (EAP) Self-Care Webinar

Part of taking care of yourself, your mental health and managing your stress is learning how to participate in self-care. Self-care is any activity we deliberately do to take care of your mental, emotional and physical health.

Learn more about self-care.


Atrium Health Behavioral Health Help Line

If you or someone you know needs mental health care, you can call the 24/7 Atrium Health’s BehavioralHealth Help Line. The Physician and APP Well Being Help Line is 704-444-5877. Both resources are staffed 24/7 with licensed professionals.

Physician, APP and Teammate Health/Support (PATH)

  •  704-358-2820

The Atrium Health Behavioral Health Service line has created PATH (Physician, APP, Teammate Health/Support). PATH provides confidential, virtual outpatient psychiatry and psychotherapy services to Atrium’s Providers and teammates. For teammates, these appointments are offered Monday through Friday from 7 am-6 pm. Extended evening hour options are available for our Physicians and APPs. This service will be available free of charge for Atrium Physician, APPs and teammates through December 31, 2020.

Atrium physicians, APPs and teammates may request a confidential, virtual PATH appointment by calling 704-358-2820 or accessing through the 24/7 Well-Being Help Line 704-444-5877.


Atrium Health Code Lavender

The goals of Code Lavender are to respond immediately to teammate crises, establish a culture of compassion to promote teammate resilience, positively impact patient satisfaction, teammate engagement and retention of teammates. If you are in crisis or need someone to talk to, please ask for help.


Mental Health Benefits for Teammates

Carolina Behavioral Health Alliance, LLC (CBHA) is a network of mental health and substance use disorders providers including Licensed Professional Counselors (LPC), Licensed Psychologists (PhD), Licensed Psychological Associates (LPA), Licensed Clinical Social Workers (LCSW), Licensed fee-based Practicing Pastoral Counselors (CFBPPC) and Licensed Substance Use Disorders Counselors (LSUDC). Carolina Behavioral Health Alliance, LLC (CBHA) coordinates Atrium Health teammate coverage under the LiveWELL Health Plans for mental health and substance abuse services.

When you call CBHA, a trained and licensed mental health or substance use disorders professional will answer your call. He or she will discuss your problem and make a referral for evaluation, counseling or treatment to a Network Provider. Referrals are based on your needs and the Provider’s availability and experience with your kind of problem.

For non-emergency care, teammates must receive advance certification by calling CBHA at 1-800-475-7900 and use a CBHA provider. Find a CBHA network provider.

LiveWELL Health Savings Plan and Co-Pay Plan Coverage

  • Inpatient and Outpatient facilities services covered under Health Saving Plan and Co-Pay Plan: Atrium Health Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network Inpatient 70% after deductible and Out-of-Network 50% after deductible.
  • Outpatient Physician services covered under the Health Savings Plan: Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network 70% after deductible, and Out-of-Network 50% after deductible.
  • Outpatient Physician services covered under the Co-Pay Plan: Atrium Health Value Network $20 co-pay; Preferred Network $25 co-pay, In-Network $30 co-pay, and Out-of-Network 50% after deductible.

Psychiatrists (MD), psychologists (PhD) or Masters of Social Work (MSW) may bill the plan directly. Other licensed mental health practitioners may be asked to file claims under the direction of these professionals, depending on credentialing guidelines.

Family Therapy / Counseling Family Therapy/Counseling is considered an eligible expense when provided by a licensed mental health practitioner.

For specific details about coverage under the LiveWELL Health Plan, review the LiveWELL Health Plans Summary Plan Document.


Mental Health America Self-Help Tools

Mental Health America has screening tools to help identify signs of:

  • Depression
  • Anxiety
  • Bipolar Disorder
  • PTSD (Post Traumatic Stress Disorder)
  • Alcohol or Substance Use Problems
  • Psychosis
  • Eating Disorders

A screening is a tool that has been proven by research to help identify symptoms of a mental health disorder. MHA's screening tools provide an anonymous, free and private way to learn about your mental health and if you are showing warning signs of a mental illness.

Find the complete list of Wellness Webinars for Quarantined Times here.