Mental Health Crisis
Call 911 if in immediate danger.
Call or Text 988 anytime, anywhere.
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Mental Health Services
Connect with resources for additional mental health services.
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Self-Care Resources
Explore tools and programs to support your daily Self-Care.
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Physicians and Leaders
Explore tips and resources for our leaders, physicians and APPs.
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Atrium Health offers many resources to support the mental health of teammates and their family members. Based on your current mental health needs view the entire inventory of mental health resources for your market below.
May was Mental Health Awareness Month. Find more information about the Atrium Health Mental Health Awareness Campaign.
If you or someone you know are in immediate danger call 911 immediately.
9-8-8, is the number for people across the US to use when they or someone around them is experiencing a mental health crisis. Call, text, or chat 988 to immediately be put in touch with a trained counselor to help de-escalate the situation over the phone or assign a mobile crisis team to respond.
If you or someone you know needs mental health care, you can call Atrium Health’s Behavioral Health Help Line. The Physician and APP Well Being Help Line is 704-444-5877. Both resources are staffed 24/7 with licensed professionals.
Atrium Health offers benefits and resources to support the mental health and well-being of teammates and their family members. Please take advantage of the mental health resources available to you.
The EAP program is designed to help you and your family emotionally cope with all types of issues – marital conflicts, financial problems, job stress, legal issues and more.
The Atrium Health EAP offers free counseling for teammates and family members.
All teammates, regardless of benefit eligibility, and their family members can participate in short-term solution-focused individual, couples or family counseling sessions. If a long-term referral is needed, EAP will help to facilitate the transition to a long-term counselor, making sure to consider referrals that are in-network with the client’s insurance. In order to improve access for teammates and their eligible family members, EAP will be offering up to 6 counseling sessions per concern per year with no limit on the number of concerns. EAP offers virtual, in-person (at one of our 4 locations) and telephonic sessions determined by client choice.
In addition to our standard multidimensional delivery of support, we are expanding service delivery to meet and anticipate the growing needs of our employees during this crisis.
MyStress Tools is an online suite of stress management products such as stress tests, journaling exercises, guided meditations, videos and relaxation music, and are available at no cost to teammates.
Atrium Health Floyd HR Portal Employee Assistance Program
Cigna Employee Assistance Program (EAP) offers free, confidential counseling any time, day or night, to help with personal problems and work-life balance issues. EAP counselors can confidentially discuss your situation and help you find resources and information on issues such as mental health, personal and professional relationships, substance abuse, family life, and daily stress.
You can schedule up to 5 visits for yourself and each family member in your household with a Cigna EAP provider listed in the provider directory on the EAP website
When you face difficulties, the Employee Assistance Program (EAP) is always ready to help. EAP is provided as a benefit to Medical Center staff/faculty and their immediate family members. It is a confidential service where trained counselors offer assessment, referral and short-term problem-solving to address a range of personal/emotional concerns. Services are available at no cost.
After hours contacts:
All calls are confidential. See below.
Appointments and services with the Employee Assistance Program (EAP) are strictly confidential. Except in cases of legal responsibility, no information can be released without written consent. All discussions in the EAP office remain absolutely confidential. Information maintained by EAP staff is neither part of nor accessible by any medical or personnel record system.
All records pertaining to the counseling services are treated in a highly confidential manner.
EAP provides professional assessment, referral and follow-up services for a range of individual and family difficulties such as:
PATH (Physician, APP, Teammate Health) Program provides a collaborative mental health resource for teammates of Atrium Health. PATH is a short-term focused, mental health treatment program. Treatment includes initial assessments, psychotherapy and medication management.
PATH services are billed through insurance and accept most insurance plans, including MedCost. All patients must be a teammate of Atrium Health. Patients are encouraged to have at least their first visit in person, but teammates living in the state of North Carolina may also choose to receive services virtually. Teammates living outside of North Carolina may only be seen in person (in North Carolina) at this time. Virtual options are not currently available.
PATH Program team includes Psychiatrist Dr. Jay Yeomans and licensed therapist Amy Fox Bacigalupi, LCHMC. Appointments can be made by calling the Interventional and Neurocognitive Psychiatry (INP) Clinic at 704-512-7578.
When you need additional support, services are available through the Atrium Health Medical Plans. You can also select a provider within your network and close to you or virtual options. View the Get Care Now Document to help you find appropriate care.
Psychiatrists (MD), psychologists (PhD) or Masters of Social Work (MSW) may bill the plan directly. Other licensed mental health practitioners may be asked to file claims under the direction of these professionals, depending on credentialing guidelines.
Family Therapy / Counseling Family Therapy/Counseling is considered an eligible expense when provided by a licensed mental health practitioner.
For specific details about coverage under the LiveWELL Health Plan, review the LiveWELL Health Plans Summary Plan Document.
For help finding a provider near you, visit this site.
For more information on Behavioral Health benefits visit Carolina Behavioral Health Alliance (CBHA)
For help finding personalized information on cost effective care, visit the Castlight Cost Estimator Tool
For help finding a provider near you, visit this site.
Behavioral health virtual provider options are also available.
HSA Plan
Co-Pay Plan
For help finding a provider near you, visit this site.
For more information on Behavioral Health benefits visit Carolina Behavioral Health Alliance (CBHA).
The goals of Code Lavender are to respond immediately to teammate crises, establish a culture of compassion to promote teammate resilience, positively impact patient satisfaction, teammate engagement and retention of teammates. If you are in crisis or need someone to talk to, please ask for help.
Part of taking care of yourself, your mental health and managing your stress is learning how to participate in self-care. Self-care is any activity we deliberately do to take care of your mental, emotional and physical health.
Atrium Health is proud to give teammates the opportunity to take advantage of many resources available internally and externally to help build and grow their own resiliency.
Musicians On Call
Experience the healing power of music with Musicians On Call, a free service for all staff, patients and families.
Caregiver Well-Being
At Atrium Health we recognize that all our teammates are caregivers and as caregivers to others, we often neglect to care for ourselves. Mental well-being is a top priority for our teammates. Watch the Caregiver Well-Being Webinar to develop useful tools and resources that will help your self-care at home and at work.
These sessions are a live opportunity to virtually connect in a safe environment to pause, breathe and re-set. In this uncertain time of uncontrollable situations, collectively we can leverage the power of our breath to practice a moment of self-care.
Watch a recorded webinar at your convenience, any time, from any device.
Peaceful Pause is a five-minute virtual session that plays music researched and proven to reduce stress and anxiety. Create a daily reminder on your outlook calendar and include this link to invite calm and feel refreshed.
Join us each month for a live meditation—take a few minutes of your day to tap into your breath and find a moment of stillness.
This interactive three-part series will help you build your toolbox with meaningful, impactful tools to promote self-care.
Registration for each session is available here.
August 13 through 27 | Tuesdays | 11:30 a.m. to noon
December 5 through 19 | Thursdays | 11:30 a.m. to noon
Your mind, body and spirt are all connected to maintain overall well-being. Are you making self-care a priority? Download the Self-Care Plan worksheet to create a plan that works for you.
Mental Health First Aid is a course that teaches participants how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training gives you the skills you need to reach out and provide the initial help and support to someone who may be developing a mental health challenge.
Virtual and in-person courses are available to fit your needs.
To register, follow the steps below in CORE Connect:
For additional information or to schedule for other locations please visit the Atrium Health Mental Health First Aid website or email us at MHFA@atriumhealth.org.
Atrium Health believes in integrating peaceful spaces throughout our System to promote healing and alleviate suffering. These spaces are meant to be nurturing and therapeutic, to reduce stress for our patients and teammates.
Take time to visit these locations:
Take time to visit these locations:
Take time to visit these locations:
Recharge stations-- Each campus has a chapel. There are also several Serenity Rooms with full-body massage chairs, quiet music, low lighting, chocolate and aroma therapy.
Take time to visit these locations:
Trauma-Informed Care is about understanding what happened to you, not what's wrong with you.
Trauma-Informed Care:
By doing this, we can make sure everyone has better experiences with Advocate Health.
Trauma-Informed Care is important for all of us. It is not just for patients or certain roles, we all can make sure everyone feels safe, respected, and supported. This approach to care can help us be kind and understanding to others, especially when they're going through tough times.
By learning about Trauma-Informed Care and using it, we can learn how stress and traumatic stress can impact our feelings and actions. This includes both our personal and professional well-being. We can then take steps to make things better for patients, teammates, and everyone we interact with throughout Advocate Health.
Advocate Health follows Substance Abuse and Mental Health Services Administration’s (SAMHSA) Six Key Principles of Trauma-Informed Care:
These principles guide how we treat each other and our patients. Learning about Trauma-Informed Care and using these principles helps make Advocate Health a better place for everyone!