LiveWELL Care

Common Symptoms and Services Treated by LiveWELL Care

The following are examples of common services available to teammates through LiveWELL Care and Virtual Visit: 

LiveWELL Care Locations

How to Make an Appointment  

• Walk-ins are welcome. 
• You can also contact 1-833-TEAL-NOW or schedule your appointment through your MyAtriumHealth account. To see LiveWELL Care locations in MyAtriumHealth, make sure you click “yes” when asked if you would like to schedule at an employee-only vaccine location.
• Need OnDemand care 24/7? Log in to your MyAtriumHealth account and select the eVisit option. You may also start a Video Visit by using the Talk to a Provider site.

View the Scheduling a Video Visit with LiveWELL Care document for step-by-step instructions and schedule your appointment today. 

Atrium Health Carolinas Medical Center
Carolinas Health Center 1000 Blythe Blvd, Annex Building Charlotte, NC 28203	Monday –  Sunday 7:00 a.m. –  7:00 p.m. Lunch 12:00 p.m. –  1:00 p.m. 1-833-TEAL-NOW	Meet Kealin Coffin, NP-C Watch provider video	Meet Christina Vincent, NP-C Watch provider video
Atrium Health Cabarrus
675 Memorial Blvd, Suite 100 Concord, NC 28025	Monday –  Friday 7:30 a.m. – 4:30 p.m. Lunch 12:00 p.m. – 1:00 p.m. 1-833-TEAL-NOW	New provider coming soon!
Atrium Health Pineville
10620 Park Road, Suite 202 Charlotte, NC 28210	Monday –  Friday 7:30 a.m. – 4:30 p.m. Lunch 12:00 p.m. –  1:00 p.m. 1-833-TEAL-NOW	Meet Michelle Perno, PA-C Watch provider video
Atrium Health Union
1423 East Franklin St, Suite F  Monroe, NC 28112	Monday –  Friday 7:30 a.m. – 4:30 p.m. Lunch 12:00 p.m. –  1:00 p.m. 1-833-TEAL-NOW	Meet Joseph Coleman, PA-C Watch provider video
Atrium Health Cleveland
201 East Grover Street, Suite 2000 Shelby, NC 28150 Watch the video about this location	Monday – Friday 7:30 a.m. – 4:30 p.m.  Lunch 12:00 p.m. – 1:00 p.m.  1-833-TEAL-NOW	Meet Jill Spangler Houser, DNP, FNP-C  Watch provider video

LiveWELL Care Clinical Leadership

LiveWELL Care provides convenient, accessible and reliable care with the clinical leadership and oversight from the following individuals: 

LiveWELL Care FAQs 

• General Information 
• Services Provided 
• Eligibility 
• Costs and Insurance 
• What to Bring to your Appointment 
• Recording Paid Time for Non-Exempt Teammates 
• Annual Wellness Exam 

General Information

1. How is LiveWELL Care different from Teammate Health? 
   Although often co-located within the same clinic space, LiveWELL Care and Teammate Health are designed for very different purposes.  
   
   At any of our five LiveWELL Care locations, we can treat your urgent care and primary care needs. From UTIs, cold and flu, to sprains and injuries, and even medication refills, vaccines and labs, the LiveWELL Care clinics make access to the care you need easy and low-cost. With same-day appointment availability, as well as in-person and video visits, it’s a special benefit option available only to Atrium Health teammates, in addition to family members on the LiveWELL health plan. All lab work is either collected or done on-site, and there is a long list of common, generic medicines that can be dispensed right at the clinic at little to no charge to you. And rest assured knowing your personal healthcare information is secure, just like at your doctor’s office.  
   
   In contrast, think of Teammate Health for work-related health care needs. It’s where teammates receive services such as their post-offer health assessments, respiratory fit testing, and tuberculosis skin testing. There are eight Teammate Health locations across greater Charlotte.
   
   
2. Is LiveWELL Care just for teammates who work at that location? 
   LiveWELL Care is available for use by all teammates, whether you work at the site, live near the clinic or simply need to receive care. LiveWELL care is also available for spouses and dependents (age 6 months of age and older) who are covered on one of the LiveWELL Health Plans. 
   
   
3. What type of provider will be available at LiveWELL Care? 
   A certified family nurse practitioner or physician assistant, also known as an advanced practice provider (APP), will provide care at these locations. APPs are supervised by a licensed physician in the State of North Carolina. An APP can diagnose and treat injuries and illnesses and write prescriptions if needed. 
   
   
4. I live in South Carolina. Can I be seen at a LiveWELL Care location? 
   Teammates who live in South Carolina and want a virtual visit from the LiveWELL care team, Michelle Perno, PA-C, at the Atrium Health Pineville LiveWELL Care location is licensed to provide care in both North Carolina and South Carolina. Teammates that reside in South Carolina should schedule an appointment with Michelle Perno for virtual needs. 

Services Provided

1. Can I use LiveWELL Care if I get sick at home? 
   Yes. Any LiveWELL Care location is available to you. Simply make an appointment and visit the location most convenient to home or work. Should you become ill on the weekend, our LiveWELL Care location at CMC/Levine Children's Hospital has convenient hours 7am - 7pm Monday-Sunday. Additionally, Virtual Visit provides access to a medical professional 24/7. 
   
   
2. Can I get my routine prescription refills from LiveWELL Care? 
   Yes. Some routine prescription medications and refills can be obtained from LiveWELL Care. Schedule an appointment by phone or through myatrium.org to see a provider. 
   
   
3. Can I get my routine labs at LiveWELL Care? 
   Yes. Laboratory tests related to your illness or injury may be performed as appropriate. PCP ordered labs will need to be done at a reference lab. 
   
   
4. Can I get my annual physical at LiveWELL Care? 
   Yes. Teammates and Spouses and Dependents on the LiveWELL Health Plan may receive Annual Physicals at LiveWELL Care. During an annual wellness exam at LiveWELL Care the provider will review your past medical history, interim medical history since your last physical exam, health habits, and health maintenance needs. This annual wellness exam is designed to educate you on changes you can make to live a healthier life and to identify any potential health problems early. If lab work is needed, a blood draw may be completed. 
   
   
5. Can LiveWELL Care be used for a break area if I have a migraine?  No. The clinic cannot be utilized as a break area. LiveWELL Care is designed to treat minor illnesses and occupational injuries and other non-emergency conditions. The clinic is set up to treat and release patients.  
   
   
6. How do I make an appointment?   Call LiveWELL Care at 833-TEALNOW or visit your MyAtrium account. See page 18 for a list of locations and hours. To make an appointment when LiveWELL Care is closed, call the respective number above to be routed to the after- hours Telehealth service or schedule through MyAtrium.org. Shape 

Eligibility 

1. Who is eligible to use LiveWELL Care? 
   All full-time, part-time and PRN teammates are eligible to use LiveWELL Care. LiveWELL care also is available to teammate spouses and dependents (age 6 months and up) on one of the LiveWELL Health Plans. Note: Care services for dependents will consist of acute needs and/or sports physicals. 
   
   
2. If I don’t have a primary care provider, will I still be able to go to LiveWELL Care? 
   Yes. LiveWELL Care can support many of your primary health and acute episodic care needs. They can also collaborate with your current primary care provider if necessary. If you do not have a primary care provider and you want or need one, you may call our Provider Referral Line at 704-355-7500 or 800-821-1535 to speak with an associate. You may also use our physician directory at AtriumHealth.org and click on “Find a Doctor.” 
   
   
3. Can my dependents/spouse use LiveWELL Care? 
   Yes. LiveWELL Care is for all teammates. Spouses and dependents (6 months and older) may use LiveWELL care if they are on one of our LiveWELL Health Plans. 
   
   
4. Who is eligible to use Virtual Visit services?  
   All teammates enrolled in either the LiveWELL Health Savings Plan or LiveWELL Co-Pay Plan are eligible to use Virtual Visit. Virtual Visit is also available for spouses and dependents enrolled in one of the LiveWELL Health Plans. 

Costs and Insurance 

We’ve made the cost for LiveWELL Care easy and affordable for our teammates. Cost for a visit depends on level of service, health plan enrolled, and annual deductible status. There is no fee for visits because of occupational injuries/illnesses. 

*COVID-19 Vaccinations are FREE. (Pfizer, Moderna and Johnson & Johnson vaccines available) 

*Copays for Allergy, Injection, and Lab visits will be waived when the service is billed with an office visit. 

1. Can I use other insurance through a different employer? 
   No. LiveWELL does not accept outside insurance. Teammates not enrolled in one of the LiveWELL Health Plans - $40 for in person / $10 for virtual 
   
   
2. Do I have to pay at the time of visit, or can I be billed? 
   Payment is expected at the time of service by debit or credit card, cash, GEMPay or FSA/HSA debit card if applicable. 
   
   
3. Are services eligible for Flexible Spending Account (FSA) or Health Savings Account (HSA) reimbursement? 
   Yes, FSA/HSA debit cards will be accepted. Documentation will be provided for submission of manual claims, if requested. 
   
   
4. Is GEMPay currently accepted as payment? 
   Yes, you may use your GEMPay account to pay for services at LiveWELL Care.  

What to Bring to your Appointment?

1. What will I need when I visit LiveWELL Care? 
   Your LiveWELL Health Plan insurance card needs to be presented at the time of service. You should also be prepared to provide your teammate (employee) ID number. Payment is expected at the time of service. For spouses and dependents, your insurance card must be presented at time of visit. For payment options, please see above for costs and insurance information.  

Recording Paid Time for Teammates 

1. How do I record my time for the one hour of paid-time, per Time Out for Prevention, for visiting LiveWELL Care for care? 
   Non-exempt teammates: 

• Non-exempt teammates on Time and Labor will record earnings code “TOP” for up to two hours for their preventive care 
• Non-exempt teammates on Kronos will need to have their time approver add up to two hours via pay code edit (earnings code “TOP” for up to two hours)

Exempt teammates: 

• Managers are encouraged to allow exempt teammates to take up to two hours per year for preventive care 
• Teammates should code this time as work hours and not as “TOP”  

Annual Wellness Exam 

1. What is a LiveWELL Care annual wellness exam?  
   LiveWELL Care offers teammates the opportunity to obtain a co-pay free annual wellness exam (and pap if applicable). An LiveWELL Care annual wellness exam is not a substitute visit for the comprehensive care your primary care provider (PCP) provides for your complex, chronic medical conditions.  
   
   
2. What happens during a LiveWELL Care annual wellness exam?  
   The LiveWELL Care provider will review your past medical history, interim medical history since your last physical exam, health habits, health maintenance needs such as mammogram, colon cancer screening immunization, and Pap for women as recommended unless otherwise noted in your medical record, to test for cervical cancer. This wellness exam is designed to educate you on changes you can make to live a healthier life and to identify any potential health problems early. If lab work is indicated, a blood draw may be completed. If any problems are identified, a referral to a PCP may be made.  
   
   
3. Can I also be treated for an illness during my annual wellness exam appointment?  
   Time permitting, you can be scheduled for another appointment, and be evaluated and treated for the illness. However, you would be charged accordingly for this separate visit. 
   
   
4. What happens after the exam?  
   All of your lab results are communicated to through your MyAtriumHealth account. Your PCP also receives a copy of the visit note and lab results.