PeopleConnect Physician & APP Connect Teammate Site

Teammates
Search
Teammates
Menu
Search
CLOSE

Compensation and Benefits

Atrium Health is committed to your health and well-being and is proud to offer teammates great benefits as part of your Total Rewards. We encourage you to be your best advocate for your health. Use your benefits enrollment opportunity to choose the right benefits for you and your family to live your best life.

On this page:  

To help address your benefits and general HR questions, please review the resources and Frequently Asked Questions below.

Access Your Benefits

Log in to totalrewards.org to access personalized benefits and rewards information and enroll in/update your benefits elections.

Questions

Contact the Benefits Service Center

  • 800-775-4784
  • Monday - Friday,
    8 a.m.- 7 p.m., ET

Questions & Resources

Service Contact Information
Benefits

All questions for:

  • Access/review current benefits elections
  • Benefits eligibility
  • Benefits enrollment
    • As a new hire
    • As a newly benefits-eligible teammate
    • Annual enrollment
    • Due to qualifying life events
  • Beneficiary designations
  • COBRA: eligibility, coverage and rates
  • Dependent(s): eligibility and coverage
  • Health Savings Account (HSA): enrollment, changes or updates
  • Dependent Back-up Care
  • Employee Assistance Program (EAP)
  • Qualifying Life Events and submitting benefits changes
  • Reviewing Plan documents, summaries & highlights
  • Setting your communication preference
  • Spousal Surcharge
  • Tobacco Surcharge
  • Vendor directory for benefits
  • When benefits end: at separation or moving to benefits-ineligible

totalrewards.org

Benefits Service Center
 800-775-4784
Mon-Fri, 8 a.m.-7 p.m., ET

Human Resources

All questions for:

  • 1095-C inquiries
  • Affordable Care Act (ACA)
  • Employment verification, including updating your personal information such as Social Security number or date of birth
  • Education Assistance
  • HR system issues
  • Learning systems inquiries
  • Leave of absence
  • Paid Time Off (PTO)
  • Parental benefits including Transitional Child Care
  • Payroll deductions
  • Performance and goals inquiries
  • Recruitment inquiries
  • Retirement benefits inquiries
  • Teammate Relations inquiries
  • Updating your address

HR Service Center Online

HR Shared Services

  • Charlotte – 704-631-1500
  • Floyd – 706-509-5770
  • Navicent – 478-633-1510
  • Wake Forest Baptist – 336-716-6464

All locations: Monday - Friday,
8 a.m.-4:30 p.m., ET
Personal Information
  • To update your name:
    • Log in to CORE Connect
    • Go to Me > Personal Details and/or > Contact Info
  • To view your payslips:

 

Frequently Asked Questions

How do I designate or update my beneficiaries?

Life and AD&D benefits

  • Log in to totalrewards.org
  • Go to the Your Health & Well-being tab
  • Select Update My Health Beneficiaries
  • Select Beneficiary Designations in the left-hand navigation
  • Review or designate beneficiaries for your life and AD&D benefits, if applicable

Health Savings Account

  • Log in to totalrewards.org
  • Go to the Tools & Resources tab
  • Select Benefits Directory
  • Access the link to Bank of America’s website or call the phone number listed to complete or update your beneficiary designation

Retirement

  • Log in to totalrewards.org
  • Go to the Your Financial future tile
  • Select Get Started
  • Complete or update your beneficiary designation with your plan administrator

For questions, contact the Benefits Service Center at 800-775-4784, Monday–Friday, 8 a.m.- 7 p.m., ET.

 

How do I confirm my eligibility and enroll in benefits?

You will enroll in benefits in totalrewards.org. An enrollment event will be triggered based on your eligibility at the time of your hire, when you become newly benefits-eligible and during the Annual Enrollment period. When your enrollment event is open in totalrewards.org you will receive an email from benefitsservicecenter@ehr.com notifying you of your ability to enroll in benefits. Instructions on how to enroll and your enrollment deadline will be included in the email. 

For questions, contact the Benefits Service Center at 800-775-4784, Monday–Friday, 8 a.m..- 7 p.m., ET. 

 

Where can I learn more about the Dependent Back-up Care benefit?

For questions, contact the Benefits Service Center at 800-775-4784, Monday–Friday, 8 a.m.- 7 p.m., ET.

 

I have questions on the Education Assistance program. Who should I contact? 

For questions regarding the eligibility, application process, reimbursement and other details on Education Assistance, contact HR Shared Services Monday-Friday, 8 a.m.-4:30 p.m., ET:

  • Charlotte – 704-631-1500
  • Floyd – 706-509-5770
  • Navicent – 478-633-1510
  • Wake Forest Baptist – 336-716-6464
 

How can I learn more about the EAP benefit?

  • Log in to totalrewards.org
  • Go to the Your Health & Well-being tab
  • Select Mental Health Support to review the EAP benefits and more.

For questions, contact the Benefits Service Center at 800-775-4784, Monday–Friday, 8 a.m.- 7 p.m., ET.

 

I have questions regarding my Leave of Absence. Who should I contact? 

For questions regarding an upcoming leave of absence, your return from leave, and/or submitting required documentation contact HR Shared Services Monday-Friday, 8 a.m.-4:30 p.m., ET:

  • Charlotte – 704-631-1500
  • Floyd – 706-509-5770
  • Navicent – 478-633-1510
  • Wake Forest Baptist – 336-716-6464
 

Where can I find information on the Paid Time Off benefit? 

  • To learn more about the benefit, including accrual rates, maximum allowed balances, PTO Cash-In and PTO Donation: 
  • To view your PTO bank and PTO activity: 
  • For specific questions regarding your PTO bank:

Contact HR Shared Services Monday-Friday, 8 a.m.-4:30 p.m., ET:

  • Charlotte – 704-631-1500
  • Floyd – 706-509-5770
  • Navicent – 478-633-1510
  • Wake Forest Baptist – 336-716-6464
 

How do I update my benefits when I have a qualifying life event, such as marriage, birth or adoption, etc.?

  • Log in to totalrewards.org
  • Go to the Review your benefits tile
  • Select Review now button 
  • Select Update Benefits Coverage 

On the next screen, you’ll see a tile that states, “I had recent changes and want to update my benefits now”: 

  • Select Update my Benefits
  • Follow the prompts and instructions based on your life status change  to make updates to your benefits.

For questions, contact the Benefits Service Center at 800-775-4784, Monday–Friday 8 a.m.- 7 p.m., ET.

 

You can access and manage your Atrium Health retirement account online 24/7, administered by Empower. 

To access the Empower website:

  • Log in to totalrewards.org
  • Go to the Your financial future tab
  • Select Get started button 

Note: If you are a new user, select the I Do Not Have a Pin tab, and follow the prompts to register.

Questions? Contact Empower at 866-247-0970 or HR Shared Services at 704-631-1500. 

 

You can access and manage your Atrium Health Floyd retirement savings plans, administered by TransAmerica Retirement Solutions (TRS). 

To access the TRS website:

  • Log in to totalrewards.org
  • Go to the Your financial future tab
  • Select Get started button 

Questions? Contact TRS at 888-676-5512 or HR Shared Services at 706-509-5770.  

You can access and manage your Atrium Health Navicent retirement account online 24/7, administered by Corebridge Financial (formerly AIG). 

To access the Corebridge Financial website:

  • Log in to totalrewards.org
  • Go to the Your financial future tab
  • Select the Get started button 

Note: If you are a new user, select Register, and follow the prompts to register.

Contact information:

  • Local Corebridge Financial (formerly AIG) Representative:  478-633-2609
  • Corebridge Financial (formerly AIG) corporate toll-free number:  800-448-2542
  • Pension Center:  650-351-8217

Questions? Contact Corebridge (formerly AIG) at 478-633-2609 or 800-448-2542; the Pension Center at 650-351-8217 or HR Shared Services at 478-633-1510. 

 
 

You may complete your enrollment into the Retirement Savings Plan by logging into CORE Connect. Transamerica or TIAA representatives may also assist you with enrollment, investment options and selecting how much to contribute to the Plan. 

Retirement Savings Plan Contacts:

Questions? Contact HR Shared Services at 336-716-6464.

 

How do I review my current benefits elections?

  • Log in to totalrewards.org
  • Go to the Review your benefits tile 
  • Select Review now button to access your current benefits elections and review your covered dependent(s), as applicable.

For questions, contact the Benefits Service Center at 800-775-4784, Monday–Friday, 8 a.m.- 7 p.m., ET. 

 

How do I change my HSA contribution?

HSA contributions may be changed any time throughout the year in totalrewards.org. 

  • Log in to totalrewards.org
  • Go to the Review your benefits tile
  • Select the Review now button  
  • Select Update Benefits Coverage
  • Select Update My HSA
  • Follow the prompts to submit a change to your per pay period contribution.

For questions, contact the Benefits Service Center at 800-775-4784, Monday–Friday 8 a.m.- 7 p.m., ET.

 

Where can I learn more about the LiveWELL and BestHealth for Us programs and incentives?

  • Log in to totalrewards.org
  • Go to the Your Health & Well-being tab
    • Charlotte, Floyd and Navicent teammates: Select LiveWELL Program
    • Wake Forest Baptist teammates: Select BestHealth for Us Program

Who should I contact with questions about LiveWELL and BestHealth for Us?

Contact HR Shared Services Monday-Friday, 8 a.m.-4:30 p.m., ET:

  • Charlotte – 704-631-1500
  • Floyd – 706-509-5770
  • Navicent – 478-633-1510
  • Wake Forest Baptist – 336-716-6464
 

How can I learn when my benefits will end if my employment ends or if I lose benefits eligibility?

  • Log in to totalrewards.org
  • Go to the Tools & Resources tab
  • Select Separation to review benefits, when they end, and options.

How can I find information about COBRA?

  • Log in to totalrewards.org
  • Go to the Tools & Resources tab
  • Select Separation to review benefits, when they end, and options.
  • Expand the Medical, Dental and Vision Benefits section to read about next steps and the contact information for BenefitConnect | COBRA.

For questions, contact the Benefits Service Center at 800-775-4784, Monday–Friday, 8 a.m.- 7 p.m., ET.

 
Last Updated on 11/04/2024