Teammates

Caregiver Heroes Teammate Emergency Care Fund

Greater Charlotte, Floyd & Atrium Health Navicent Teammates

The Atrium Health Teammate Emergency Care Fund (TECF) has been established to provide our teammates with financial assistance when they have suffered a hardship caused by catastrophic events beyond their control. The fund assists teammates in meeting basic needs when all other resources have been used.

Read through this entire page before you begin the application.

On this page: 

 

For an application to be reviewed the qualifying catastrophic event needs to have happened within 6 months of the application being submitted. This fund is not intended for ongoing challenges in managing finances, short term illness, decrease in income due to job loss, or separation from spouse.  

Who is eligible to apply? 

  • Recipients of the Atrium Health Teammate Emergency Care Fund must be current full-time, part time or PRN teammates in the Greater Charlotte, Atrium Health Navicent, Atrium Health Wake Forest Baptist and Atrium Health Floyd.  
  • PRN teammates must meet minimum hours-worked requirements for their department. 
  • Atrium Health teammates currently receiving short-term disability benefits or paid time off are eligible to apply. 
  • Teammates currently receiving long-term disability benefits, or teammates in contract, subcontract, or temporary status are not eligible to apply for the fund.
  • Teammates may receive assistance for a catastrophic event beyond your control hardship assistance as outlined below) including a member of the household who consistently has contributed to the financial security of the family – may include spouse, life partner, grandparent, working child or dependent – as well as an individual outside of the household who consistently has contributed material financial support to the household, such as an ex-spouse or co-parent. 
    • When we mention outside of household, we are referring to ex-spouse, parent of child who does not live-in household, etc.  
    • The application should capture who this person is and why they have been contributing. 
    • Abandonment by family member or roommate cannot be a qualifying event.

All applications must fall into the catastrophic event outlined below:

Hardship Event Beyond Your Control

This fund has been set up to help teammates with financial assistance when they have suffered a hardship caused by catastrophic events beyond their control which may include:

  • Fire
  • Natural Disasters
  • Accident
  • Other unforeseen serious crises (such as being the victim of a crime, sudden severe illness, or death in the immediate family) that affect the teammate’s ability to obtain basic needs 

Individuals who have suffered a financial hardship caused by a catastrophic event listed above, and who have used all other resources, may complete the application. 

What expenses are eligible as part of the Atrium Health Emergency Care Fund? 
 
Eligible Expenses (when tied to a qualifying event as described above) 

  • Housing, mortgage or rent 
  • Home repairs 
  • Evacuation costs  
  • Payment of basic bills (such as utilities) 
  • Food/clothing  
  • Household items 
  • Dependent care 
  • Funeral, travel, and burial expenses except as excluded below

Ineligible Expenses 

  • Medical expenses
  • Transportation (such as travel to and from medical treatments)
  • Psychological counseling
  • Lost wages/Legal fees 
  • Electronics and non-essential appliances/furnishings 
  • Non-essential household utilities (e.g., cable/satellite television, etc.) 
  • Items covered by insurance, insurance co-pays, premium or deductibles 
  • Credit card debt or pay day loans 
  • Private school or higher education tuition 
  • Expenses associated with divorce or child custody settlements 
  • Routine car maintenance or repairs 
  • Funeral, travel, and burial expenses upon death of teammate’s relative outside of immediate family member. Immediate family is defined as parent, spouse, sibling, child, grandparent, grandchild or guardian, current mother-in-law, current father-in-law, brother, sister, current brother-in-law, current sister-in-law, current foster child, current son-in-law, current daughter-in-law, and great grandparent. Any of the above step relationships would also qualify. 

We ask that you use all eligible benefits before applying to receive assistance from the Teammate Emergency Care Fund.

  • Have you used your current PTO balance?
  • Have you been advanced up to 24 hours of PTO?
  • Have you used the child support options for childcare?
  • Have you applied for or received unemployment benefits?

Step 1: Read the Frequently Asked Questions before you begin.

Step 2: Gather required documents.
Before you start the application, have this documentation ready:

1.  Provide a detailed description of your specific hardship situation.  Documentation of catastrophic circumstances:  

  • Other hardships examples include house fire, serious illness, flood, etc 

2.  Copies of current bank statements (ALL pages) from checking and savings account

3.  Documentation which supports your need for emergency assistance (examples: repair estimates, bills or mortgage statements requiring payment, etc.)

Step 3: Once you have the documents listed in Step 2 ready, click the red button to begin the Teammate Emergency Care Fund Application.

Teammate Emergency Care Fund Application

Attention. If you need assistance attaching documents to your application or have questions about the program, please email TeammateCareFund@atriumhealth.org.

 

What is the Emergency Care Fund?
The Atrium Health Teammate Emergency Care Fund has been established to provide Atrium Health teammates with financial assistance when they have suffered a hardship caused by catastrophic events beyond their control. The fund assists teammates in meeting basic needs when all other resources have been used. This fund has been set up to only address catastrophic events. 

We understand and recognize there are many circumstances that put a financial strain on people. This fund is designed for only those catastrophic events listed below. The fund is not intended for ongoing challenges in managing finances, short-term illness, decrease in income due to job loss, or separation from spouse. This fund assists teammates in meeting basic needs when all other resources have been used during a catastrophic event.

What is considered a catastrophic event?

  • Fire
  • Natural disaster
  • Accident
  • Other unforeseen serious crises (such as being the victim of a crime, sudden severe illness, or death in the immediate family) that affect the teammate’s ability to obtain basic needs

Who is eligible to apply?

  • Recipients of the Atrium Health Teammate Emergency Care Fund must be current full-time, part time or PRN teammates.
  • PRN teammates must meet minimum hours-worked requirements for their department.
  • Atrium Health teammates currently receiving short-term disability benefits or paid time off are eligible to apply.
  • Teammates currently receiving long-term disability benefits, or teammates in contract, subcontract, or temporary status are not eligible to apply for the fund.
  • Teammates may receive assistance for a catastrophic event (beyond your control) including a member of the household who consistently has contributed to the financial security of the family – may include spouse, life partner, grandparent, working child or dependent – as well as an individual outside of the household who consistently has contributed material financial support to the household, such as an ex-spouse or co-parent. 
    • When we mention outside of household, we are referring to ex-spouse, parent of child who does not live-in household, etc.  
    • The application should capture who this person is and why they have been contributing. 
    • Abandonment by family member or roommate cannot be a qualifying event.

Who has the responsibility of oversight of the fund?
Atrium Health Teammate Emergency Care Fund is a program of Atrium Health Employee Assistance, Inc., a separate nonprofit governed by a board of directors comprised of current and retired Atrium Health Teammates. Approval/non-approval of requests for disbursement amounts will be determined by the Board of Atrium Health Employee Assistance, Inc.

What is the review process for applications?
The Atrium Health Teammate Emergency Fund Care Board reviews all applications and decides to approve or deny applications based on eligibility and information submitted in the application. The Board of Atrium Health Employee Assistance, Inc. has the responsibility of ensuring that the funds are used appropriately and in the most effective manner possible. All applications will be reviewed by the board each week. Please allow at least 10 business days for review

What is the application process and required documentation?
In order to apply for assistance, documentation of catastrophic circumstances and a signed attestation of exhaustion of resources will be required. The decision for assistance will be based on the documented crisis and need. All applications will be thoroughly reviewed for eligibility. All documentation must be provided for the board to review. Missing documentation will result in delay in processing your application. 

What expenses are eligible as part of the Atrium Health Emergency Care Fund?
Eligible Expenses 
(when tied to a qualifying event as described above)

  • Housing, mortgage or rent
  • Home repairs
  • Evacuation costs
  • Payment of basic bills (such as utilities)
  • Food/clothing
  • Household items
  • Dependent care
  • Funeral, travel, and burial expenses except as excluded below

Ineligible Expenses

  • Medical expenses
  • Transportation (such as travel to and from medical treatments)
  • Psychological
  • Lost wages/Legal fees
  • Electronics and non-essential appliances/furnishings
  • Non-essential household utilities (e.g., cable/satellite television, etc.)
  • Items covered by insurance, insurance co-pays, premium or deductibles
  • Credit card debt or pay day loans
  • Private school or higher education tuition
  • Expenses associated with divorce or child custody settlements
  • Routine car maintenance or repairs
  • Funeral, travel, and burial expenses upon death of teammate’s relative outside of immediate family member. Immediate family is defined as parent, spouse, sibling, child, grandparent, grandchild or guardian, current mother-in-law, current father-in-law, brother, sister, current brother-in-law, current sister-in-law, current foster child, current son-in-law, current daughter-in-law, and great grandparent. Any of the above step relationships would also qualify.

Is the application process confidential?
Due to the sensitive nature of the Atrium Health Teammate Emergency Care Fund, applicant and recipient information will be kept in the strictest confidence. Applicants may opt to sign a release to allow information to be used for program promotion purposes.

Are there any limitations on disbursements from the fund?
Recipients may receive only one disbursement from the fund per catastrophic event. The maximum amount awarded per catastrophic event is up to $4,000. No more than $7,000 will be awarded per lifetime to any Atrium Health teammate.

How is the program funded?
The Atrium Health Teammate Emergency Care Fund program is funded through a combination of contributions from Atrium Health, gift donations from donors and the Advocate Health Giving Campaign including teammate contributions. The Atrium Health Teammate Emergency Care Fund will be available to support teammates as long as monies remain in the Fund.

How do I apply?
After you’ve read the Frequently Asked Questions, apply to the Teammate Emergency are Fund below.

Teammate Emergency Care Fund Application

Housing Assistance | Housing Opportunity Promoting Equity (H.O.P.E)
This is Atrium Health’s affordable housing program for teammates. The initial offering through the H.O.P.E program is one- and two- bedroom apartment homes at HillRock Estates. The units are available to rent at a sliding-scale rate based on income for eligible teammates and their families. HillRock Estates is a 341-unit apartment home development conveniently located in the Eastway area of Charlotte, near the Charlotte Country Club. If you have additional questions, please submit them to HOPE@atriumhealth.org

Employee Assistance Program (EAP)
Our Employee Assistance Program (EAP), which is designed to provide confidential assistance to individuals and families experiencing financial issues, stress, emotional, alcohol and drug problems, legal issues and difficulties with children. For more information, call the EAP office at (704) 355-5021 or 1-800-384-1097 or you can visit the Employee Assistance Program website for more information. All contacts are private and confidential. The purpose of the EAP is to help teammates and family members confront and overcome problems/issues. We believe that healthy teammates are the foundation of a productive, thriving organization.

 

Help NOW  
Atrium Health is partnering with local organizations to give direct access for teammates to get support for food, housing, economic assistance and internet access. Local resources are available in Cabarrus County, NC, Cleveland County, NC, Mecklenburg County, NC, Union County, NC and York County, SC. Learn more about Help NOW.

Community Resource Hub 
From food pantries to clothes for work, Atrium Health's Community Resource Hub provides instant access to comprehensive, localized program listings for free or reduced cost services like medical care, food, job training and more. It makes it easy for Atrium providers and staff to find programs for those we care for in our communities.

 

Atrium Health PTO Donation
This is a program where Atrium Health PTO hours may be donated to teammates who have a medical emergency involving the teammate or any member of their immediate family including spouse, parent or dependent child. You must work through your leader to use this program. Your leader will be able to access the PTO donation form located under HR Forms on PeopleConnect.

Use your Health Savings Account (HSA) funds
For information on benefits, please contact Atrium Health HR Service Center at 704-631-1500.

 

Medical Bill Assistance - AccessOne
This program is available to all Atrium Health teammates to provide patient friendly extended payment plan options for you and your family. AccessOne provides convenient payment options for any Atrium Health medical expenses you owe. It is accepted by all Atrium Health hospitals and outpatient facilities. This includes urgent care centers, specialty & primary care physician offices and pharmacy services. There are a number of benefits to AccessOne’s program:
  • 0% interest payment plan available depending on your balance, or
  • Low interest payment plan – prime rate + 6%
  • Everyone is accepted; easy to enroll
  • No credit reporting
  • No hidden fees
  • Easy payment methods: online, phone, check, auto pay
  • Combined statements that include other medical bills and family members

To learn more about this program, you can go to https://www.myaccessone.com/chs or call AccessOne’s Patient Advocate Center at 888-458-6272

Last Updated on 01/06/2024
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