Teammate Health and On-Site Care

Teammate Health and On-Site Care locations are located though out the system to provide increased access to care.

Teammate Health and On-Site Care Locations

 For On-Site Care appointments, call 855-438-0011

For On-Site Care only, due to COVID-19 policies, beginning Monday, March 16, On-Site Care operational hours have been adjusted. We appreciate your patience. Call to schedule an appointment, 855-438-0011.

All On-Site Care annual wellness visits will be suspended at this time. An announcement will be made once these services resume.

 For Teammate Health appointments, call the office you plan to visit

Teammate Health/On-Site Care FAQ

• General Info
• Services Provided
• Eligibility
• Costs and Insurance
• What to Bring to your Appointment
• Recording Paid Time for Non-Exempt Teammates

General Information

Is On-Site Care just for teammates who work at that location?
On-Site Care is available for use by all teammates, whether you work at the site, live near the clinic or simply need to receive care. On-site care is also available for spouses and dependents (age 6 months and up) who are covered by our Atrium Health insurance plan.

What type of provider will be available at On-Site Care?
A certified family nurse practitioner or physician assistant, also known as an advanced practice provider (APP), will provide care at these locations. APPs are supervised by a licensed physician in the State of North Carolina. An APP can diagnose and treat injuries and illnesses and write prescriptions if needed.

Services Provided

The following are examples of common services available to teammates through Teammate Health, On-Site Care and Virtual Visit:

On-Site Care provides acute episodic and preventive care services and a convenient option for you if you experience rapid onset of illness, including:

• Cold, cough, bronchitis, and flu
• Ear, sinus, and upper respiratory infections
• Seasonal allergies/maintenance allergy injections
• Minor injuries (splinters, sprains, cuts, etc.)   
• Annual Wellness Exam with or without Pap

Teammate Health provides services for teammates, volunteers, students and non-employee LIPs (Licensed Independent Practitioners) as required by governmental and accreditation guidelines and services to protect the health and well-being of the same. The services provided include:

• Post-Offer Health Assessments
• Immunizations-employment related or required
• Drug and Alcohol Testing
• Return to Work Evaluations
• Medical Surveillance
• Exposure Counseling and follow-up for bloodborne pathogens and infectious diseases
• TB Screening and Exposure follow-up
• TB Respirator Medical Evaluation, Training and Fit Testing
• Teammate and Management Training in Teammate Health Issues
• Statistical Reporting

Can I use Atrium Health On-site Care if I get sick at home?
Yes. Any On-Site Care location is available to you. Simply make an appointment and visit the location most convenient to home or work. Should you become ill on the weekend, our On-Site Care location at CMC Annex has convenient hours 7am - 7pm Monday-Sunday.  Additionally, Virtual Visit provides access to a medical professional 24/7.

Can I get my routine prescription refills from On-Site Care?
Yes. Maintenance prescription refills could be handled by your primary care provider, however on-site care will collaborate with your PCP to accommodate your need. Some conditions are suitable for on-site to manage.

Can I get my routine labs at On-Site Care?
Yes. Laboratory tests related to your illness or injury may be performed as appropriate. LiveWELL Know Your Numbers screening and lab review is available at On-Site Care. PCP ordered labs will need to be done at a reference lab.

Can I get my annual physical at On-Site Care?
Yes. During an annual wellness exam at On-Site Care the provider will review your past medical history, interim medical history since your last physical exam, health habits, and health maintenance needs. This annual wellness exam is designed to educate you on changes you can make to live a healthier life and to identify any potential health problems early. If lab work is needed, a blood draw may be completed.

Can On-Site Care be used for a break area if I have a migraine?
No. The clinic cannot be utilized as a break area. On-Site Care is designed to treat minor illnesses and occupational injuries and other non-emergency conditions. The clinic is set up to treat and release patients. 

Can I get immunizations at Teammate Health and Wellness?
Applicants are expected to bring their personal immunization record to their Health Assessment appointment. If they are not able to obtain their immunization record, Teammate Health will provide their employment related immunizations. Teammate Health will also provide regulatory, mandated immunizations to current teammates (e.g., hepatitis B, influenza).

Eligibility

Who is eligible to use On-site Care and Teammate Health?
All full-time, part-time and PRN teammates are eligible to use On- Site Care. On-site care also is available to teammate spouses and dependents (age 6 months and up) on our Atrium insurance plan.

If I don’t have a primary care provider, will I still be able to go to On-Site Care?
Yes. On-Site Care can support many of your primary health and acute episodic care needs. They can also collaborate with your current primary care provider if necessary. If you do not have a primary care provider and you want or need one, you may call our Provider Referral Line at 704-355-7500 or 800-821-1535 to speak with an associate. You may also use our physician directory at AtriumHealth.org and click on “Find a Doctor.”

Can my dependents/spouse use On-Site Care?
Yes. On-Site Care is for all teammates. Spouses and dependents (age 3 and older) may use on-site care if they are on our LiveWELL Health Plan.

Who is eligible to use Virtual Visit services?  
All teammates enrolled in either the LiveWELL HSA or LiveWELL Co-pay plans are eligible to use Virtual Visit. Virtual Visit is also available for spouses and dependents enrolled in the LiveWELL Health Plan.

Costs and Insurance

How much will a visit to On-Site Care cost?
We’ve made the cost for On-Site care easy and affordable for our teammates. If you are on the HSA plan you can expect to pay $40 before the deductible is met and $15 after the deductible is met. If you are on the Co-pay plan you an expect to pay $15 per visit. If you do not have Atrium insurance, you can expect to pay $40 at time of service. There is no fee for visits because of occupational injuries/illnesses.

Can I use other insurance through a different employer?
No. On-Site Care does not accept outside insurance. Teammates not enrolled in LiveWELL benefit plans - $40

Do I have to pay at the time of visit, or can I be billed?
Payment is expected at the time of service by debit or credit card, cash, GEMPay or FSA/HSA debit card if applicable.

Are services eligible for Flexible Spending Account (FSA) or Health Savings Account (HSA) reimbursement?
Yes, FSA/HSA debit cards will be accepted. Documentation will be provided for submission of manual claims, if requested.

Is GEMPay currently accepted as payment?
Yes, you may use your GEMPay account to pay for services at On-Site Care.

What to Bring to your Appointment?

What will I need when I visit On-Site Care?
LiveWELL Health Plan insurance card need to be presented at the time of service. You should also be prepared to provide your teammate (employee) ID number. Payment is expected at the time of service. For spouses and dependents, your insurance card must be presented at time of visit. For payment options, please see above for costs and insurance information.

Recording Paid Time for Teammates

How do I record my time for the one hour of paid-time, per Time Out for Prevention, for visiting Teammate Health and On-Site for care?

Non-exempt teammates:

• Non-exempt teammates on Time and Labor will record earnings code “TOP” for up to two hours for their preventive care
• Non-exempt teammates on Kronos will need to have their time approver add up to two hours via pay code edit (earnings code “TOP” for up to two hours)

Exempt teammates:

• Managers are encouraged to allow exempt teammates to take up to two hours per year for preventive care
• Teammates should code this time as work hours and not as “TOP”