Teammate Health and On-Site Care

Teammate Health and On-Site Care Locations

How to Make an Appointment 

• Walk-ins are welcome.
• You can also contact 1-833-TEAL-NOW or schedule your appointment through your MyAtriumHealth account..  To see On-Site Care locations in MyAtriumHealth, make sure you click “yes” when asked if you would like to schedule at an employee-only vaccine location. 

Teammate Health/On-Site Care FAQ

• General Info
• Services Provided
• Eligibility
• Costs and Insurance
• What to Bring to your Appointment
• Recording Paid Time for Non-Exempt Teammates

General Information

Is On-Site Care just for teammates who work at that location?
On-Site Care is available for use by all teammates, whether you work at the site, live near the clinic or simply need to receive care. On-site care is also available for spouses and dependents (age 6 months of age and older) who are covered on one of the LiveWELL Health Plans.

What type of provider will be available at On-Site Care?
A certified family nurse practitioner or physician assistant, also known as an advanced practice provider (APP), will provide care at these locations. APPs are supervised by a licensed physician in the State of North Carolina. An APP can diagnose and treat injuries and illnesses and write prescriptions if needed.

Services Provided

The following are examples of common services available to teammates through Teammate Health, On-Site Care and Virtual Visit:

On-Site Care provides preventive care services and acute episodic services and a convenient option for you if you experience rapid onset of illness, including:

• Annual Wellness Exam with or without Pap 
• Cold, cough, bronchitis, and flu
• Ear, sinus, and upper respiratory infections
• Seasonal allergies/maintenance allergy injections
• Minor injuries (splinters, sprains, cuts, etc.)   
• Annual Wellness Exam with or without Pap

Teammate Health provides services for teammates, volunteers, students and non-employee LIPs (Licensed Independent Practitioners) as required by governmental and accreditation guidelines and services to protect the health and well-being of the same. The services provided include:

• Post-Offer Health Assessments
• Immunizations-employment related or required
• Drug and Alcohol Testing
• Return to Work Evaluations
• Medical Surveillance
• Exposure Counseling and follow-up for bloodborne pathogens and infectious diseases
• TB Screening and Exposure follow-up
• TB Respirator Medical Evaluation, Training and Fit Testing
• Teammate and Management Training in Teammate Health Issues
• Statistical Reporting

Can I use Atrium Health On-site Care if I get sick at home?
Yes. Any On-Site Care location is available to you. Simply make an appointment and visit the location most convenient to home or work. Should you become ill on the weekend, our On-Site Care location at CMC/Levine Children's Hospital has convenient hours 7am - 7pm Monday-Sunday.  Additionally, Virtual Visit provides access to a medical professional 24/7.

Can I get my routine prescription refills from On-Site Care?
Yes. Some routine prescription medications and refills can be obtained from On-Site Care. Schedule an appointment by phone or through myatrium.org to see a provider.

Can I get my routine labs at On-Site Care?
Yes. Laboratory tests related to your illness or injury may be performed as appropriate. PCP ordered labs will need to be done at a reference lab.

Can I get my annual physical at On-Site Care?
Yes. Teammates and Spouses and Dependents on the LiveWELL Health Plan may receive Annual Physicals at On-Site Care.  During an annual wellness exam at On-Site Care the provider will review your past medical history, interim medical history since your last physical exam, health habits, and health maintenance needs. This annual wellness exam is designed to educate you on changes you can make to live a healthier life and to identify any potential health problems early. If lab work is needed, a blood draw may be completed.

Can On-Site Care be used for a break area if I have a migraine?
No. The clinic cannot be utilized as a break area. On-Site Care is designed to treat minor illnesses and occupational injuries and other non-emergency conditions. The clinic is set up to treat and release patients. 

How do I make an appointment? 
Call On-Site Care at 833-TEALNOW or visit your MyAtrium account. See page 18 for a list of locations and hours. To make an appointment when On-Site Care is closed, call the respective number above to be routed to the after- hours Telehealth service or schedule through MyAtrium.org. 

Can I get immunizations at Teammate Health and Wellness?
Applicants are expected to bring their personal immunization record to their Health Assessment appointment. If they are not able to obtain their immunization record, Teammate Health will provide their employment related immunizations. Teammate Health will also provide regulatory, mandated immunizations to current teammates (e.g., hepatitis B, influenza).

Eligibility

Who is eligible to use On-site Care and Teammate Health?
All full-time, part-time and PRN teammates are eligible to use On- Site Care. On-site care also is available to teammate spouses and dependents (age 6 months and up) on one of the LiveWELL Health Plans.

If I don’t have a primary care provider, will I still be able to go to On-Site Care?
Yes. On-Site Care can support many of your primary health and acute episodic care needs. They can also collaborate with your current primary care provider if necessary. If you do not have a primary care provider and you want or need one, you may call our Provider Referral Line at 704-355-7500 or 800-821-1535 to speak with an associate. You may also use our physician directory at AtriumHealth.org and click on “Find a Doctor.”

Can my dependents/spouse use On-Site Care?
Yes. On-Site Care is for all teammates. Spouses and dependents (6 months and older) may use on-site care if they are on one of our LiveWELL Health Plans.

Who is eligible to use Virtual Visit services?  
All teammates enrolled in either the LiveWELL Health Savings Plan or LiveWELL Co-Pay Plan are eligible to use Virtual Visit. Virtual Visit is also available for spouses and dependents enrolled in one of the LiveWELL Health Plans.

Costs and Insurance

How much will a visit to On-Site Care cost?
We’ve made the cost for On-Site care easy and affordable for our teammates. Cost for a visit depends on level of service, health plan enrolled, and annual deductible status. There is no fee for visits because of occupational injuries/illnesses.

Onsite Care

*Copays for Allergy, Injection, and Lab visits will be waived when the service is billed with an office visit.

Can I use other insurance through a different employer?
No. On-Site Care does not accept outside insurance. Teammates not enrolled in one of the LiveWELL Health Plans - $40

Do I have to pay at the time of visit, or can I be billed?
Payment is expected at the time of service by debit or credit card, cash, GEMPay or FSA/HSA debit card if applicable.

Are services eligible for Flexible Spending Account (FSA) or Health Savings Account (HSA) reimbursement?
Yes, FSA/HSA debit cards will be accepted. Documentation will be provided for submission of manual claims, if requested.

Is GEMPay currently accepted as payment?
Yes, you may use your GEMPay account to pay for services at On-Site Care.

What to Bring to your Appointment?

What will I need when I visit On-Site Care?
Your LiveWELL Health Plan insurance card needs to be presented at the time of service. You should also be prepared to provide your teammate (employee) ID number. Payment is expected at the time of service. For spouses and dependents, your insurance card must be presented at time of visit. For payment options, please see above for costs and insurance information.

Recording Paid Time for Teammates

How do I record my time for the one hour of paid-time, per Time Out for Prevention, for visiting Teammate Health and On-Site for care?

Non-exempt teammates:

• Non-exempt teammates on Time and Labor will record earnings code “TOP” for up to two hours for their preventive care
• Non-exempt teammates on Kronos will need to have their time approver add up to two hours via pay code edit (earnings code “TOP” for up to two hours)

Exempt teammates:

• Managers are encouraged to allow exempt teammates to take up to two hours per year for preventive care
• Teammates should code this time as work hours and not as “TOP”