For Atrium Health Greater Charlotte Teammates 

At Atrium Health, we care about your physical, financial and personal well-being. We are excited to announce that WebMD is our new LiveWELL partner for Greater Charlotte teammates. This new platform will offer tools to help support every step of your well-being journey. Throughout the year, we will share LiveWELL and WebMD resources with you to help you stay positive, push through challenges and pursue more healthy passions. 

Navicent Teammates, visit the Road to Wellness Portal

Floyd Teammates, visit the WellNow Portal

Wake Forest Baptist Teammates, visit the Best Health For Us Platform

On this Page: 

New Well-Being Platform Features

  • Health Assessment: Receive a personalized report on your health. 
  • Daily Habits: Set and track health goals to take control of your well-being. 
  • Well-Being Coaching: Schedule a well-being coaching session to set realistic, doable goals.
  • Media Library: Watch easy-to-follow exercise videos, listen to engaging mental health podcasts and more. 
  • Prize Drawings: Register and complete the Health Assessment and be entered to win prizes valued up to $3,000. 

Atrium Health Greater Charlotte

For platform questions, call the WebMD Customer Line at

Frequently Asked Questions

1.  How do I get started? 
IMPORTANT: If you are not currently configured for GoRemote/Multi-Factor Authentication, please follow Steps 1 and 2 outlined in the GoRemote Setup and Instructions guide. This is a one-time setup and you do not need to do it again unless you change your phone number. 

After completing the above GoRemote setup, you can access the WebMD Platform using the following steps:

  • If you are accessing the platform from an Atrium Health device and are connected to the Atrium Health network:
  • If you are accessing the platform from a personal device or a device not connected to the Atrium network:
    • Go to the LiveWELL Well-Being Platform Login
    • Sign on using your Atrium Health network credentials
    • Multifactor Authentication will call you at the phone number provided during setup and instruct you on how to proceed.
    • If successful, you will be logged into the WebMD Platform

If you have any issues with your login, please contact the Atrium Health IAS Helpdesk at 704-446-6161 or Toll Free 866-446-6161. Note: If you are a new teammate, it may take up to two weeks after your start date to have access to the LiveWELL Platform.

Personal Health Manager Secure Message Center Alerts: Secure message center notifications from will be sent to you based on your messaging preferences. If you would like to make any changes to your Personal Health Manager Secure Message Center Alerts service, please sign in, click on ‘settings’ and adjust your messaging preferences.

2.  What can I expect? 
Atrium Health cares about your physical, financial and personal well-being. Our goal is to empower you to reach yours. The platform includes a suite of tools to help you reach your well-being goals-all backed by WebMD, the most trusted online source of health information. 

3.  Will there be a cost to the teammate? 
The well-being platform will be available at no cost to teammates, it's completely free. The programs and services available through the well-being platform are provided to you as a benefit from Atrium Health. 

4.  Why can’t I create an account or have an issue with my account?   
Check that you entered all your information correctly and try submitting again. Contact WebMD customer service at 888-264-5963 if the above solution does not resolve your issue.   

5.  What types of information does WebMD collect? 
WebMD collects different types of information to give you suggestions on how to enhance your experience and make progress toward your goals. Certain information, such as your name and your eligibility for the platform is provided by Atrium Health. WebMD also collects information directly from you when you interact with their services. Finally, WebMD can also sync information such as health claims or biometric data from your health plan, insurance provider, or a third-party vendor-all things you'll have the option to opt in or out of. 

6.  What does WebMD do with my information? 
Once you create your account, we'll ask you a handful of questions about your background and health, as well as your current priorities. We'll use this information to create your well-being profile and personalize your experience. This helps us point you in the right direction so you can get the most out of the platform. 

7.  Does WebMD share my personal information with Atrium Health? 
WebMD will not share your personally identifiable health information with Atrium Health, such as the responses you provide to a health assessment, but WebMD does provide aggregate reporting to Atrium Health, which is health information about a group of people that does not identify any one person or allow any person to be identified. 

WebMD will also provide additional reporting to Atrium Health to help administer the platform. For example, WedMD may tell Atrium Health if you have registered with WebMD or participated in any WebMD programs offered by Atrium Health. Atrium Health may also direct WebMD to give your personal information to third-party vendors that provide other wellbeing services, such as disease management. The information WebMD shares with Atrium Health helps your Atrium Health manage incentives and analyze usage of the WebMD services. 

8.  Will WebMD ever sell my information? 
WebMD will never sell your information to third parties. WebMD and Atrium Health take privacy very seriously–health is personal, and WebMD wants to keep it that way. You can read more about it in the Privacy Policy and Terms of Use at the bottom of every page on the platform. 

9.  Will I earn LiveWELL incentives for participating in activities on the well-being platform? In 2022 any Greater Charlotte teammate who is in compliance with our COVID-19 vaccination requirement and is enrolled in the LiveWELL health plans, will meet the requirements for the full 2022 LiveWELL Incentive. Please review the COVID-19 Vaccination FAQs on PeopleConnect for more details. 

10.  Will I be able to earn prizes for participating in activities on the well-being platform? 
Greater Charlotte teammates will have the opportunity to be entered into drawings for prizes for participation in specific activities on the well-being platform. All Greater Charlotte teammates, regardless of health plan enrollment status, who register for the platform and complete the health assessment will earn one entry into monthly and  quarterly prize drawings. The earlier you complete the health assessment, the more opportunities you will have to win.   

All Greater Charlotte teammates, regardless of health plan enrollment status, who register for the platform and complete any of the three well-being challenges offered during the year will earn one entry into a grand prize drawing for the completed challenges.   

LiveWELL Well-Being Platform Tutorial 

Greater Charlotte teammates, watch this 4-minute video tutorial to learn how to navigate the new LiveWELL Well-Being Platform.

LiveWELL Well-Being Platform Challenges

The Invitational Step Challenge  

LiveWELL will be launching their first challenge on the new Well-being Platform on June 1st.  This is a team-based step challenge called The Invitational. Teammates will join or create a five-person team and compete against a new team each week.  The team that walks the most steps each week wins.    

Teammates will receive a Coming Soon email on May 25th and registration for the challenge opens on June 1st.  Registration will be open for three weeks and the challenge will officially start on Wednesday, June 22nd.  Teammates must be registered at The LiveWELL Platform to participate.    

By logging at least five days in all five rounds, teammates can earn a chance to win prizes, 500 winners will be selected in the Greater Charlotte Region. 

Watch The Invitational Step Challenge overview video created by the LiveWELL team.

Q: Who can participate in the challenge? 
A: All eligible Atrium Health Greater Charlotte and Wake Forest Baptist teammates, regardless of health plan coverage, can participate in the challenge.

Q: When can I register to participate? 
A: The registration week and warm-up period is between June 1 – June 21, 2022. Registration must be complete by June 21, 2022. 

Q: What are the dates of the weekly rounds? 
A: Click on Rules and then select Timeline for more details and dates. 

Q. Can other participants see my results? 
A: Yes. During The Invitational experience, other people will be able to view your progress such as your number of daily steps, average number of steps overall, etc. Participants can change their usernames during the registration process (e.g., Mary Jones could change her name to Super Walker). 

Q: How are my steps entered? 
A: When registering for the challenge, you will select a fitness device, or choose to manually enter your steps. Once you have made your selection, you can change the method and/or switch your device throughout the challenge. When you change your entry method: 

  • If you have already entered steps for The Invitational on the day of the entry method change, then any steps already recorded as well as any other steps using your initial method will count towards that day. Your new, selected entry method will begin on the following day. 
  • If you have not entered any steps for The Invitational on the day of the entry method change, then your new entry method will start on the day of the change. 

Your steps will be automatically uploaded or manually entered throughout each weekly round. You will have 24 hours after the end of a round to enter steps for that round. After this time, you cannot enter or change steps data for any previous round. 

Q: Can I convert other activities into steps? 
A: Yes, you can use this activity conversion calculator by copying and pasting the following link into your browser: Once you have converted your activities (ie. swimming, biking, etc.) into steps, manually log the steps into the challenge each day

Q:  Is there a cap on number of steps that can be recorded per day for The Invitational? 
A: The Invitational has a 50,000 steps cap per day.  50,000 steps is the equivalent to running a marathon. If you are a manual entry user and you type in a number greater than 50,000 steps, your steps count for that day will automatically adjust to 50,000.  If you are a device/app user and have more than 50,000 steps captured for a day in your device/app, when your device syncs, only 50,000 steps will be included in The Invitational for that specific day. 

For manual entry users, all steps data entered (with 50K cap) into The Invitational will also be reflected in your PHR or trackers. For device/app users, the actual number of steps that are captured in your device/app will be reflected in your PHR.  As an example, if you have 55,000 steps in your device for a specific day, there will be 55,000 steps in your PHR/tracker, however, there will only be 50,000 steps included in The Invitational. 

Q: Will the steps I enter into The Invitational also be captured within my Personal Health Record/Trackers? 
A: All manual entry steps data entered into The Invitational (up to the 50,000 cap) will also be reflected in a participant’s PHR or trackers. All steps a user has recorded in their device/app will upload to their PHR, only 50,000 will be recorded in The Invitational.  No changes will be reflected in a participant’s PHR or trackers more than 24 hours after a round ends. However, steps entered directly into a participant’s PHR or trackers will not be reflected within The Invitational challenge. 

Q: What happens during the registration period? 
A: Registration will be open between June 1 – June 21, 2022. Registration must be complete by June 21, 2022. 

During registration, you join the challenge and identify your method of entering steps data—either via automatic device upload or manual entry. 

Once your registration is complete, you can participate in a warm-up period or “practice round”. No steps uploaded or entered during the warm-up period count toward any of the rewards. The goal of the warm-up period is to let you practice and get comfortable with the challenge and how to follow your progress before the actual challenge begins. 

Q: Is there a reward for the Invitational? 
A:  Yes.  Record activity for at least five days in each of the five rounds of the invitational to get entered into a drawing for prizes, 500 winners will be selected.    

Q: Why isn’t the email address working when I invite someone to my team? 
A: The Invitational is looking for the email address that a person used when they registered for the site.  This could be a company email or a personal email address.  If the Invitational cannot locate the person you want to invite, please reach out to them and ask what email address they used to register for the WebMD site. 

Q: Why are the number of steps on my fitness device or app not the same as on The Invitational? 
A: There may be a delay between your own fitness device or app syncing with The Invitational. You do need to make sure your device is syncing with its corresponding app. It may take up to 24 hours for syncing to take place. 

Q: Who should I contact if I have questions during the challenge? 
A: Contact customer service at 1-844-800-2454 for any questions during the challenge. Customer service is available from 8:30 AM to 8 PM Eastern Time, Monday- Friday.