At Atrium Health, we care about your physical, financial and personal well-being. We are excited to announce that WebMD is our new LiveWELL partner for Greater Charlotte and Navicent teammates. This new platform will offer tools to help support every step of your well-being journey. Throughout the year, we will share LiveWELL and WebMD resources with you to help you stay positive, push through challenges and pursue more healthy passions.
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Atrium Health Greater Charlotte and Navicent
For platform questions, call the WebMD Customer Line at
1. How do I get started?
IMPORTANT: If you are not currently configured for GoRemote/Multi-Factor Authentication, please follow Steps 1 and 2 outlined in the GoRemote Setup and Instructions guide. This is a one-time setup and you do not need to do it again unless you change your phone number.
After completing the above GoRemote setup, you can access the WebMD Platform using the following steps:
If you have any issues with your login, please contact the Atrium Health IAS Helpdesk at 704-446-6161 or Toll Free 866-446-6161. Navicent: 478-633-7272 or email at ITCustomerServiceCenterMacon@atriumhealth.org. Note: If you are a new teammate, it may take up to two weeks after your start date to have access to the LiveWELL Platform.
Personal Health Manager Secure Message Center Alerts: Secure message center notifications from PersonalHealth@WebMDHealth.com will be sent to you based on your messaging preferences. If you would like to make any changes to your Personal Health Manager Secure Message Center Alerts service, please sign in, click on ‘settings’ and adjust your messaging preferences.
2. What can I expect?
Atrium Health cares about your physical, financial and personal well-being. Our goal is to empower you to reach yours. The platform includes a suite of tools to help you reach your well-being goals-all backed by WebMD, the most trusted online source of health information.
3. Will there be a cost to the teammate?
The well-being platform will be available at no cost to teammates, it's completely free. The programs and services available through the well-being platform are provided to you as a benefit from Atrium Health.
4. Why can’t I create an account or have an issue with my account?
Check that you entered all your information correctly and try submitting again. Contact WebMD customer service at 888-264-5963 if the above solution does not resolve your issue.
5. What types of information does WebMD collect?
WebMD collects different types of information to give you suggestions on how to enhance your experience and make progress toward your goals. Certain information, such as your name and your eligibility for the platform is provided by Atrium Health. WebMD also collects information directly from you when you interact with their services. Finally, WebMD can also sync information such as health claims or biometric data from your health plan, insurance provider, or a third-party vendor-all things you'll have the option to opt in or out of.
6. What does WebMD do with my information?
Once you create your account, we'll ask you a handful of questions about your background and health, as well as your current priorities. We'll use this information to create your well-being profile and personalize your experience. This helps us point you in the right direction so you can get the most out of the platform.
7. Does WebMD share my personal information with Atrium Health?
WebMD will not share your personally identifiable health information with Atrium Health, such as the responses you provide to a health assessment, but WebMD does provide aggregate reporting to Atrium Health, which is health information about a group of people that does not identify any one person or allow any person to be identified.
WebMD will also provide additional reporting to Atrium Health to help administer the platform. For example, WedMD may tell Atrium Health if you have registered with WebMD or participated in any WebMD programs offered by Atrium Health. Atrium Health may also direct WebMD to give your personal information to third-party vendors that provide other wellbeing services, such as disease management. The information WebMD shares with Atrium Health helps your Atrium Health manage incentives and analyze usage of the WebMD services.
8. Will WebMD ever sell my information?
9. Will I earn LiveWELL incentives for participating in activities on the well-being platform? In 2022 any Greater Charlotte teammate who is in compliance with our COVID-19 vaccination requirement and is enrolled in the LiveWELL health plans, will meet the requirements for the full 2022 LiveWELL Incentive. For Navicent teammates, the COVID-19 Vaccine Benefit will be paid for those on both the Choice Plan and Basic Plan. Teammates on an individual plan will earn $675. Those on a family plan will earn $1,350.
Please review the COVID-19 Vaccination FAQs on PeopleConnect for more details.
10. Will I be able to earn prizes for participating in activities on the well-being platform?
Greater Charlotte and Navicent teammates will have the opportunity to be entered into drawings for prizes for participation in specific activities on the well-being platform. All Greater Charlotte and Navicent teammates, regardless of health plan enrollment status, who register for the platform and complete the health assessment will earn one entry into monthly and quarterly prize drawings. The earlier you complete the health assessment, the more opportunities you will have to win.
All Greater Charlotte and Navicent teammates, regardless of health plan enrollment status, who register for the platform and complete any of the three well-being challenges offered during the year will earn one entry into a grand prize drawing for the completed challenges.
Greater Charlotte and Navicent teammates, watch this 3-minute video tutorial to learn how to navigate the LiveWELL Well-Being Platform.