You can enroll for new benefit coverage or change your existing elections during the open enrollment period each fall. Effective January 1, 2023, if you are a new hire, you can enroll during the first 30 days of employment, and your benefits will begin the first day of employment.
Beginning June 3: Log in to totalrewards.org to access personalized benefits and rewards information and enroll in/update your benefits elections.
The benefits listed below are effective upon hire, "Day 1." Please note, you must complete your benefits enrollment within the first 30 days from your hire date, or from the date you became newly eligible for benefits.
*Voluntary benefits offerings
When Will Benefits Providers Receive My Enrollment Information so I can Access Services?
After you have submitted your benefits enrollment at totalrewards.org, your elections will be sent to the appropriate benefits carriers. Carriers will issue ID cards as applicable. Please note, benefits files are transmitted once weekly to benefits carriers. The effective date of your coverage will be your date of hire and not the date you enroll.
What Happens if I Need to Access the Benefit Before the Carrier Receives my Enrollment Information?
If you need to seek health care, have a prescription filled or use a benefit before your enrollment has processed with the carrier, appropriate reimbursement will be issued per the benefit plan. You may contact the Benefits Service Center with questions at 800-775-4784 Monday – Friday, 8 a.m. to 7 p.m. ET.
Refer to the Eligibility Chart for the effective date of other Atrium Health Floyd benefits.
What Should I Expect for Premium Deductions?
Your benefits enrollment event remains open at totalrewards.org for 30 days. Depending on when you enroll will determine when your premium deductions begin. For example, if you complete your enrollment after the first pay period ends, your paycheck will not include a premium deduction. However, after your enrollment is submitted, the system will reflect day 1 coverage, and premiums will be retroactively collected from your next paycheck.
How Do I Access Benefits ID Cards?
Once your benefits elections are completed with the carriers, ID cards will be issued by the carriers, as applicable, and mailed to your home address.
Beginning June 3: Log in to totalrewards.org to access personalized benefits and rewards information and enroll in/update your benefits elections.
Questions? Contact the Benefits Service Center at 800-775-4784, Monday – Friday, 8 a.m. – 7 p.m. ET.
In accordance with federal regulations, once you enroll for benefits for the year, you cannot change those elections until the next enrollment period, unless you experience a “qualified life event.” You have 31 days after a qualifying event occurs to make changes to your coverage.
Qualified life events include:
Log into totalrewards.org to submit your life event and update your benefit elections.
Questions? Contact the Benefits Service Center at 800-775-4784, Monday – Friday, 8 a.m. – 7 p.m. ET.
If you are a covered member of an Atrium Health Floyd medical plan, remember to add your newborn to your medical coverage within 60 days of birth.
Log into totalrewards.org to submit your life event and update your benefit elections.
Questions? Contact the Benefits Service Center at 800-775-4784, Monday – Friday, 8 a.m. – 7 p.m. ET.
