Teammates

Mental Health Support

Mental Health Crisis

Call 911 if in immediate danger.
Call or Text 988 anytime, anywhere.

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Mental Health Services

Connect with resources for additional mental health services.

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Self-Care Resources

Explore tools and programs to support your daily Self-Care.

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Physicians and Leaders

Explore tips and resources for our leaders, physicians and APPs.

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Together As One

This program offers trauma-informed peer support to help teammates.

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Mental Health Awareness in May

Advocate Health is committed to supporting your well-being this month and every day.

Learn More

Division Specific Mental Health Resources

Atrium Health offers many resources to support the mental health of teammates and their family members. Based on your current mental health needs view the entire inventory of mental health resources for your market below.


 

Mental Health Crisis: Get Immediate Help

If you or someone you know are in immediate danger call 911 immediately.

Mental Health Crisis Lifeline Number

  • Call or text 988 if you need mental health-related crisis support or are worried about someone else.

9-8-8, is the number for people across the US to use when they or someone around them is experiencing a mental health crisis. Call, text, or chat 988 to immediately be put in touch with a trained counselor to help de-escalate the situation over the phone or assign a mobile crisis team to respond. 

Atrium Health Behavioral Health Help Line

If you or someone you know needs mental health care, you can call Atrium Health’s Behavioral Health Help Line. The Physician and APP Well Being Help Line is 704-444-5877. Both resources are staffed 24/7 with licensed professionals.

HOPELINE

If you are in crisis or need someone to talk to, please ask for help. 


Mental Health Services

Atrium Health offers benefits and resources to support the mental health and well-being of teammates and their family members. Please take advantage of the mental health resources available to you. 

Employee Assistance Program (EAP)

The EAP program is designed to help you and your family emotionally cope with all types of issues – marital conflicts, financial problems, job stress, legal issues and more.

The Atrium Health EAP offers free counseling for teammates and family members. 

All teammates, regardless of benefit eligibility, and their family members can participate in short-term solution-focused individual, couples or family counseling sessions. If a long-term referral is needed, EAP will help to facilitate the transition to a long-term counselor, making sure to consider referrals that are in-network with the client’s insurance. In order to improve access for teammates and their eligible family members, EAP will be offering up to 6 counseling sessions per concern per year with no limit on the number of concerns. EAP offers virtual, in-person (at one of our 4 locations) and telephonic sessions determined by client choice. 

How to Contact EAP

Expanded Services

In addition to our standard multidimensional delivery of support, we are expanding service delivery to meet and anticipate the growing needs of our employees during this crisis. 

  • Virtual visits through Caregility, our encrypted telehealth platform (or by phone session) 
  • Unlimited on-site or virtual Crisis Response 
  • Unlimited Management/Leadership consultation and support 
  • Presentations designed specifically for your department  
  • Engagement strategies and activities 

Additional Resources

MyStress Tools is an online suite of stress management products such as stress tests, journaling exercises, guided meditations, videos and relaxation music, and are available at no cost to teammates. 

Atrium Health Floyd HR Portal Employee Assistance Program

Cigna Employee Assistance Program (EAP) offers free, confidential counseling any time, day or night, to help with personal problems and work-life balance issues. EAP counselors can confidentially discuss your situation and help you find resources and information on issues such as mental health, personal and professional relationships, substance abuse, family life, and daily stress.

You can schedule up to 5 visits for yourself and each family member in your household with a Cigna EAP provider listed in the provider directory on the EAP website

How to Contact EAP

  • Contact 888-371-1125 anytime to talk with an EAP representative

When you face difficulties, the Employee Assistance Program (EAP) is always ready to help. EAP is provided as a benefit to Medical Center staff/faculty and their immediate family members. It is a confidential service where trained counselors offer assessment, referral and short-term problem-solving to address a range of personal/emotional concerns. Services are available at no cost.

How to Contact EAP

  • Call 336-716-5493

After hours contacts:

  • Pastoral Care Chaplain on call: 336-713-7243; pager ID #9754

All calls are confidential. See below. 

Confidentiality

Appointments and services with the Employee Assistance Program (EAP) are strictly confidential. Except in cases of legal responsibility, no information can be released without written consent. All discussions in the EAP office remain absolutely confidential. Information maintained by EAP staff is neither part of nor accessible by any medical or personnel record system.

All records pertaining to the counseling services are treated in a highly confidential manner.

Services

Personal Services

EAP provides professional assessment, referral and follow-up services for a range of individual and family difficulties such as:

  • Marital problems
  • Family difficulties
  • Anxiety
  • Grief
  • Depression
  • Stress at home or work
  • Alcohol and drug abuse  

Atrium Health Medical Plan Coverage

When you need additional support, services are available through the Atrium Health Medical Plans. You can also select a provider within your network and close to you or virtual options. View the Get Care Now document to help you find appropriate care.
Visit totalrewards.org to learn more about your medical plan coverage.  


 

Self-Care Resources

Recharge Refresh Renew

Part of taking care of yourself, your mental health and managing your stress is learning how to participate in self-care. Self-care is any activity we deliberately do to take care of your mental, emotional and physical health.

Special Teammate Offerings

Atrium Health is proud to give teammates the opportunity to take advantage of many resources available internally and externally to help build and grow their own resiliency.

Moodfit

Moodfit is a mobile app that provides interactive tools to help enhance your mood, reduce stress and build resilience. Watch this video to learn more about Moodfit.  

Free one-year premium access includes: 
  • Daily goals for a personalized mental health workout.
  • Mood and gratitude journaling, mindfulness meditations, breathing exercises and more.
  • Insights to improve your mood, motivation and dispute distorted thinking.
  • Tips, notifications and articles for inspiration.

How to Download Moodfit app on your personal device

  1. Visit Moodfit.
  2. Select your job role or household member.
  3. Create an account with the preloaded program code by entering your personal email address and password. Note: You must create your account through the website first with the preloaded special code to access this offer.
  4. Visit the App Store and download the app on your personal device
  5. Sign into your new account.
  6. Subscription is for one year from the date you download. After one year you will be automatically switched to the standard version of Moodfit at no cost. You have the option to cancel anytime.

Confidential: No personal data will be shared with Advocate Health.
Questions? Email: hello@getmoodfit.com  

Join a Live or Recorded Meditation

These sessions are a live opportunity to virtually connect in a safe environment to pause, breathe and re-set. In this uncertain time of uncontrollable situations, collectively we can leverage the power of our breath to practice a moment of self-care.

Watch a recorded webinar at your convenience, any time, from any device.

Daily Peaceful Pause

Peaceful Pause is a five-minute virtual session that plays music researched and proven to reduce stress and anxiety. Create a daily reminder on your outlook calendar and include this link to invite calm and feel refreshed.   

Monthly Mid-Day Pause

Join us on the first Wednesday of each month for a live meditation—take a few minutes of your day to tap into your breath and find a moment of stillness.

Date and Time Topic
June 4 at Noon ET 
 
Cultivate a curiosity for what is Possible
July 2 at Noon ET  Finding Creativity through Stillness and Awareness 
 
Aug. 6 at Noon ET 
 
Learning to Let Go of What’s Not Serving You 
 
Sept. 3 at Noon ET 
 
Practicing Patience by connecting to your Breath 
 
Oct. 1 at Noon ET 
 
Naming your Emotions  
 
Dec. 3 at Noon ET 
 
Reflecting on the year and Finding Joy 

Mindfulness 101

This two-part series will guide you through practical tips for incorporating more mindfulness into your daily life. Practicing mindfulness can help reduce stress, provide clarity, reduce reactivity and improve awareness without judgement. 

Thursdays, May 15 and 22 from Noon to 12:30 p.m. ET | Register here 

Thursdays, Sept. 18 and 25 from 12:30 to 1 p.m. ET | Register here 

 

Atrium Health Mental Health First Aid Certificate Program

Mental Health First Aid is a course that teaches participants how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training gives you the skills you need to reach out and provide the initial help and support to someone who may be developing a mental health challenge. 

To register or for additional information or to schedule for other locations please visit the Atrium Health Mental Health First Aid website or email us at MHFA@atriumhealth.org.

 

Places to Recharge - Visit at Your Leisure

Atrium Health believes in integrating peaceful spaces throughout our System to promote healing and alleviate suffering. These spaces are meant to be nurturing and therapeutic, to reduce stress for our patients and teammates.

Take time to visit these locations:

  1. CMC/LCH Rooftop Garden
  2. Atrium Health Cleveland Respite Room
  3. Atrium Health Kings Mountain Respite Room
  4. Atrium Health Mercy Healing Garden and Meditation Area
  5. Atrium Health Cabarrus Labyrinth and Teaching Garden
  6. Atrium Health University City Teaching Garden
  7. Atrium Health Pineville Healing Garden
  8. Chapels at any of the main hospitals

Take time to visit these locations:

  1. Two chapels at Atrium Health Navicent
  2. Chapel at Peach County Hospital
  3. Chapel at Carlyle Place
  4. Library and quiet room at the Rehab Hospital
  5. Chapel at Baldwin

Take time to visit these locations:

Recharge stations-- Each campus has a chapel. There are also several Serenity Rooms with full-body massage chairs, quiet music, low lighting, chocolate and aroma therapy.

  1. Floyd Behavioral Health in the group room of the west wing
  2. Main campus
    • 4S
    • 6th floor across from the elevator (obtain key from unit secretary)
  3. Corporate Support Center, 420 E 2nd Ave.
    • Suite 102, back hallway
    • Suite 101, front office
  4. Cherokee Medical Center located near Emergency Care Center (ECC) in the back hallway
  5. Medical Arts Building located in Outpatient Rehabilitation behind the administration offices.  
  6. Polk Medical Center in the back hallway behind the ECC 

Take time to visit these locations:

  1. Sticht Center patio
  2. Cancer Center patio
  3. Ardmore patio
  4. Hanes quad on E floor
  5. Davis Chapel & Patio
  6. Memorial at the top of the hill near the flagpole
  7. Lockland Park- located near the Teammate parking deck
  8. Innovation Quarters Bailey Park
  9. Davie Walking Trail
  10. High Point Oasis Room- located on the 2nd floor near the Gift Shop

Trauma-Informed Care (TIC)

Trauma-Informed Care is about understanding what happened to you, not what's wrong with you.  

Trauma-Informed Care: 

By doing this, we can make sure everyone has better experiences with Advocate Health. 

Trauma-Informed Care is important for all of us. It is not just for patients or certain roles, we all can make sure everyone feels safe, respected, and supported. This approach to care can help us be kind and understanding to others, especially when they're going through tough times. 


Together As One Peer Support Program

The Together As One program offers trauma-informed peer support to help teammates, including physicians, APPs and leaders, handle workplace stress. This initiative aims to create a safer, more supportive environment to reduce burnout and enhance resilience by establishing a peer support network. Through training, participants become Peer Support Ambassadors, offering immediate emotional support and linking to formal services when needed.

For more information, visit Advocate Health Well-being Programs & Resources, scroll to “Well-being Programs,” and click “Peer Support: Together As One.”


Mental Health Awareness in May

Advocate Health encourages open dialogue about mental health and fostering an environment where everyone knows that mental health matters. It’s important to destigmatize mental health through sharing perspectives and experiences of our leaders and teammates and using supportive language. A range of mental health resources and programs are available for leaders and teammates.  

Access resources: 

Participate in a supportive culture 

  • Permission to Pause  
    • Leader guide  
    • Challenge - Bring balance to your mental well-being during the Permission to Pause Challenge starting Wednesday, May 7. Register below.  
  • Living WELL Class 
  • Mental Health Awareness Items     
    • Consider purchasing a Mental Health Awareness T-shirt or calming stickers from the teammate store.
  • Download the Microsoft Teams Background 
    • Click on the image to open full size, right click and select “save image as” to download it.  
    • In Teams, click more > video effects and settings > add new > choose the image from your computer > apply and turn on video. 

 


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Last Updated on 04/28/2025