Resilience and Well-Being

May is Mental Health Month. Follow LiveWELL on Yammer for additional  information on teammate tools and resources around mental health and connect with teammates to help raise awareness.  

When presented with life’s challenges, we need a combination of resilience role models, tools, strategies and protected time to help us bounce back.

Being compassionate to ourselves and others can provide a necessary boost we need to handle our roles at home, work and in life.

Practice Emotional and Personal Well-Being
These activities can have a positive impact on your physical and mental health, relationships and job performance.

Mid-Day Mindfulness Meditation

Join us for Mid-Day Mindfulness Meditation. These sessions are a live opportunity to virtually connect in a safe environment to pause, breathe and re-set. In this uncertain time of uncontrollable situations, collectively we can leverage the power of our breath to practice a moment of self-care. Two options available:

On-Demand Sessions

Watch a recorded Mindfulness Meditation webinar at your convenience, any time, from any device:

  1. Bliss
  2. Peace, Tranquility, Healing
  3. Breathe Away Anxiety
  4. Recognize Resilience

Join a live session

Click to join the Skype Broadcast five minutes before start of the presentation.

Note: Outside the Atrium Health network? You must login to Go Remote. Need help setting up GoRemote? Start here.    

Mental Health Matters

Getting enough sleep and exercise helps Dr. Hossenlopp maintain her mental and physical Health.

Cassady Hossenlopp, MD
Pediatric Resident, CMC

Going Home Checklist

To help you decompress from your day, download and print this "Going Home Checklist."


Wellness Webinars 

LiveWELL is pleased to offer a free wellness webinar series for teammates and their family and friends to help cope during these turbulent times. Topics include better sleep, managing anxiety and worry, and guidance from expert child therapists on talking with your children about the pandemic. Sessions feature expert therapists, including psychiatrist and author Chris Aiken, MD. These sessions are presented by Carolina Behavioral Health Alliance and the Mood Treatment Center.

Note: Wellness Webinar topics and times are subject to change. CBHA and Mood Treatment Center also offer on-demand webinars. Find the complete list here.

Wednesday, May 13  
2:00 p.m.
Are Your Kids Worried? How to tell. What to do. Register Here. | Register Here
Friday, May 20
2:00 p.m.
Couples in Quarantine: Staying Strong in the Midst of Crisis | Register Here


Resilience Resources

Resilience & Stress Reduction On-Demand Webinar
The Resilience & Stress Reduction personal well-being webinar is designed to provide you with resources you need to build your own toolbox of stress reducing techniques to use in a variety of situations. The goal is to identify and manage levels of stress to avoid harmful effects on the body and mind.

Catch Some Better Zzz’s On-Demand Webinar
Are you ready to catch some better ZZZs? Topics covered in this LiveWELL Personal Well-being webinar include:

  • importance of sleep
  • evidence-based health benefits of sufficient sleep
  • how to create better sleeping habits
  • how to avoid sleep deprivation
  • how to create a personal goal for improving your sleep hygiene

Find additional resources on the LiveWELL Healthy Sleep Habits page. 

Employee Assistance Program (EAP) Self-Care Webinar
Part of taking care of yourself, your mental health and managing your stress is learning how to participate in self-care. Self-care is any activity we deliberately do to take care of your mental, emotional and physical health.

Clinical Teammate Resources   

Atrium Health Code Lavender

The goals of Code Lavender are to respond immediately to teammate crises, establish a culture of compassion to promote teammate resilience, positively impact patient satisfaction, teammate engagement and retention of teammates.

Connect with Code Lavender (resources available on PeopleConnect).  

Mental Health Resources

Employee Assistance Program (EAP)

The EAP program is designed to help you and your family emotionally cope with all types of issues – marital conflicts, financial problems, job stress, legal issues and more. The Atrium Health EAP offers free counseling for teammates and family members by calling 1-800-384-1097.

EAP is a short-term, solutions-focused counseling program. All teammates, regardless of benefit eligibility, and their family members can use up to six sessions with a licensed counselor, at no charge. If more than six sessions are needed, counselors will provide external referrals that can be used for a fee.

In response to COVID-19, the EAP program will not count any sessions used during this crisis against the annual limit. EAP is available to help teammates however they can.

Additionally, EAP offers MyStress Tools at no cost to teammates. 

For more information check the Employee Assistance Program (EAP) website.

Carolina Behavioral Health Alliance, LLC coordinates Atrium Health teammate coverage for mental health and substance abuse services.

Atrium Health Teammate Coverage for Mental Health and Substance Abuse Services

In order to receive benefits for non-emergency care, you must receive advance certification by calling CBHA at 1-800-475-7900 and you must use a CBHA provider. Search for CBHA network providers.

About CBHA

As a provider-owned managed behavioral health organization, CBHA values our provider network as one of our most valuable assets. CBHA is proud of the collaborative relationships we have with our network and CBHA is always open to feedback from our Providers as we strive to improve our policies, programs and processes. CBHA reviews and updates the Provider Manual annually and makes available the updated version on its website every January. CBHA also communicates with our Provider Network via of Provider Newsletter.

Part of our commitment to quality is maintaining a comprehensive network of providers and facilities for our enrollees. Based on the 2008 Provider Satisfaction Survey results, 96% of contracted providers were satisfied with participation on the CBHA provider panel. CBHA maintains a network of over 1400 individual providers and more than 40 facility-based providers throughout North Carolina. With such a complete panel of contracted providers, CBHA expects enrollees to receive outpatient treatment within a travel standard of 30 miles or 30 minutes. The accessibility travel standard for facility-based care is 45 miles or 45 minutes.

The Professional Relations department is responsible for network development, credentialing/re-credentialing, provider orientation, and monitoring provider compliance with CBHA’s policies and procedures. The Professional Relations department is also responsible for conducting site reviews and record audits in some practices to insure compliance with CBHA’s record keeping standards.

Network adequacy is measured against covered lives in each geographic area to determine that sufficient numbers of providers are available to meet the demand for services. Prior to joining the CBHA network, providers must be contracted and credentialed. Credentialing is handled by the CBHA Professional Relations department which performs primary source verification including education, licensure, board certification, malpractice liability coverage, DEA registration (if applicable), and National Practitioner Data Bank reports. After all primary source verification is complete, CBHA’s Behavioral Health Quality Improvement Committee (BQIC), whose membership is comprised of a cross-section of the provider network, is responsible for the final approval for credentialing. Any Provider questions or concerns should be directed to the CBHA Professional Relations Department by calling 1-800-475-7900 or emailing

Mental Health Benefits Information from the Health Plan Summary Plan Document

  • Mental Health and Substance Use Disorders Services Note: Requires precertification by CBHA. See Appendix A for details. For the Health Savings Plan and the Co-Pay Plan, Inpatient and Outpatient facilities services are covered as follows:, Atrium Health Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network Inpatient 70% after deductible and Out-of Network 50% after deductible. Outpatient Physician services are covered on the Health Savings Plan: Value Network 85% after deductible, Preferred Network 75% after deductible, Other In-Network & CBHA Non-Network 70% after deductible, and Out-of-Network 50% after deductible. Outpatient Physician services are covered on the Co-Pay Plan: Atrium Health Value Network $20 co-pay; Preferred Network $25 co-pay, In-Network $30 co-pay and and Out-of-Network 50% after deductible. Psychiatrists (M.D.), psychologists (Ph.D.) or Masters of Social Work (M.S.W.) may bill the plan directly. Other licensed mental health practitioners may be asked to file claims under the direction of these professionals, depending on credentialing guidelines.
  • The Plan Participant should call Carolina Behavioral Health Alliance (CHBA) at (800) 475-7900 to receive certification for services for the treatment of mental health or substance use disorders. CBHA will ensure that all Plan Participants receive necessary and appropriate care while avoiding unnecessary expenses. Carolina Behavioral Health Alliance (CBHA) is a Third Party Administrator contracted by the Plan to administer and pay claims for mental health and substance use disorders benefits. CBHA is a network of mental health and substance use disorders providers including Licensed Professional Counselors (LPC), Licensed Psychologists (PhD), Licensed Psychological Associates (LPA), Licensed Clinical Social Workers (LCSW), Licensed fee-based Practicing Pastoral Counselors (CFBPPC) and Licensed Substance Use Disorders Counselors (LSUDC). When you call CBHA, a trained and licensed mental health or substance use disorders professional will answer your call. He or she will discuss your problem and make a referral for evaluation, counseling or treatment to a Network Provider. Referrals are based on your needs and the Provider’s availability and experience with your kind of problem.
  • Family Therapy / Counseling Family Therapy/Counseling is considered an eligible expense when provided by a licensed mental health practitioner.

See Appendix A. Page 112-113  

Atrium Health Behavioral Health Help Line

Atrium Health’s Behavioral Health Help Line is 704-444-2400. The Physician and APP Well Being Help Line is 704-444-5877. Both resources are staffed 24/7 with licensed professionals.

Mental Health America Self-Help Tools

Mental Health America has screening tools to help identify signs of:

  • Depression 
  • Anxiety 
  • Bipolar Disorder 
  • PTSD (Post Traumatic Stress Disorder) 
  • Alcohol or Substance Use Problems;
  • Psychosis; and 
  • Eating Disorders

A screening is a tool that has been proven by research to help identify symptoms of a mental health disorder. MHA's screening tools provide an anonymous, free and private way to learn about your mental health and if you are showing warning signs of a mental illness. Find a self-help tool that’s right for you.

Additional Resources

Places to Recharge - Visit at Your Leisure

Atrium Health believes in integrating peaceful spaces throughout our System to promote healing and alleviate suffering. These spaces are meant to be nurturing and therapeutic, to reduce stress for our patients and teammates. Take time to visit these locations:

  1. CMC/LCH Rooftop Garden
  2. Atrium Health Cleveland Respite Room
  3. Atrium Health Kings Mountain Respite Room
  4. Atrium Health Mercy Healing Garden and Meditation Area
  5. Atrium Health Cabarrus Labyrinth and Teaching Garden
  6. Atrium Health University City Teaching Garden
  7. Chapels at any of the main hospitals 

Breathe or Meditate: Don't Stress About It

Self Guided Websites/Apps to Breathe or Meditate