Teammates

Have questions? Contact the Benefits Service Center at 1-800-964-4780, 7:30 a.m. to 8:00 p.m., Monday-Friday. 

We have been made aware that a recent provider-based marketing email titled “Open Enrollment is now open” was sent to Atrium Health patients on Nov. 7. The communication is not related to our teammate Annual Enrollment period, which was Oct. 23 through Nov. 3. This email is about the Health Insurance Marketplace’s Open Enrollment period. To review your 2024 Annual Enrollment benefit elections in CORE Connect, navigate to Me > Benefits > Your Benefits. Select Open Enrollment from the drop down and select View Benefits Summary in the top right corner.

Post-Annual Enrollment Checklist

Print your confirmation statement. 

  • Always keep a copy of your confirmation statement in a safe location.  
  • In the event of any coverage discrepancies, you will be asked to provide a copy of your confirmation statement as proof of enrollment.  
  • Navigate to Me > Benefits > Your Benefits. 
    • See Benefits as of Date or Event: Select Open Enrollment 
    • View Benefits Summary in the upper right corner of the screen. 

Have questions about your submitted Annual Enrollment elections?  

  • Call the Benefits Service Center at 704-631-1500, Option 1, 7:30 a.m. to 8:00 p.m. Monday - Friday, immediately for assistance.  

Are you a New Hire?  

  • Submit your new hire elections as soon as possible.  
  • Once you have submitted, please call the Benefits Service Center at 704-631-1500, Option 1, 7:30 a.m. to 8:00 p.m. Monday - Friday.  
  • The Benefits Service Center will trigger your Annual Enrollment event for you, allowing you to elect your 2024 benefits.  

Experiencing a Life Status Change (LSC)?  

  • If you experience a Life Status Change between now and the end of the year, contact the Benefits Service Center at 704-631-1500, Option 1, 7:30 a.m. to 8:00 p.m. Monday - Friday, for assistance.  
  • The Benefits Service Center will trigger your LSC for you.  
  • Once you have submitted your LSC elections, please call the Benefits Service Center back so that they can trigger your Annual Enrollment event, allowing you to elect your 2024 benefits. 

If you have had trouble accessing CORE Connect to enroll, please note the following: 

  • If you are trying to access from a shared computer, be sure to login to Webapps first, and then login to CORE Connect from your Webapps.
  • If you are timed out of CORE Connect while enrolling, close your browser window and access CORE Connect again from PeopleConnect on an individual computer, or Webapps on a shared computer. 
  • If you see the Oracle Applications Cloud sign in screen, click Company Single Sign-On. Do not enter your User ID and Password. 

Jump to: 

2024 Annual Enrollment Resources 

2024 Annual Enrollment Highlights 

  • Health Plan Updates:
    • Choice Plan  
      • Deductibles are increasing to $1,600 for teammate-only coverage and $3,200 for family coverage 
    • Co-Pay Plan 
      • No changes for 2024 
  • LiveWELL Incentives: 
    To help fund your account, members of the Choice Plan with an HSA will receive an Atrium Health Floyd annual contribution, called a seed contribution:  
    • Atrium Health Floyd will deposit a $500 seed contribution in January 2024 for those with teammate-only coverage.  
    • Atrium Health Floyd will deposit a $1,000 seed contribution in two payments for those with family coverage:  
      • $500 in January 2024  
      • $500 in July 2024 

Teammates enrolled in the Choice Plan with HSA can also earn LiveWELL incentive contributions to their HSA by engaging in healthy lifestyle activities. See the chart below for details. If you are a member of the Choice Plan without HSA or elect the Co-Pay Plan, you will be included in prize drawings three times a year but are not eligible for financial incentives. 

Completing Your Enrollment

In CORE Connect, navigate to: 

  • Me 
  • Benefits 
  • Make Changes (under your name in the center of the screen) 
  • You will be prompted to review your dependents. 
    • Select ‘+Add’ under next to People to Cover to add any new benefits eligible dependents that aren’t appearing on the screen. 
    • You do not need to add the same dependent more than once. 
      • If the dependent listed on the screen is benefits eligible, you will be able to elect coverage for that dependent in your Open Enrollment event.  
    • If you need to modify an existing Dependent: 
      • Select their name on the screen. 
      • Select the pencil next to the section that you are wanting to modify. 
      • After modifying the information select Submit. 
        • Note: If you are correcting data on the dependent’s record, for example their name, change the effective date of the edit match the relationship start date of the dependent.  
      • Select the back button next to the dependent’s name. 
  • Select Continue
  • Select Floyd Health Benefits Program 
  • Review and accept the Attestation 
  • Make your 2024 Annual Enrollment changes by selecting the pencil next to each benefit category. Be sure to designate any dependents to be covered 
  • Select Continue 
  • Submit your elections! 
  • Review and save a copy of your confirmation statement 
    • Navigate to Me > Benefits > Your Benefits. 
    • Select Open Enrollment from the dropdown box and select View Benefits Summary in the upper right corner. 

If you have had trouble accessing CORE Connect to enroll, please note the following: 

  • If you are trying to access from a shared computer, be sure to login to Webapps first, and then login to CORE Connect from your Webapps.
  • If you are timed out of CORE Connect while enrolling, close your browser window and access CORE Connect again from PeopleConnect on an individual computer, or Webapps on a shared computer.   

After Enrollment: To print or save a copy of your Benefits Confirmation Summary  

In CORE Connect: 

  • Click the Benefits tile.  
  • Then click the Your Benefits tile.  
  • On the Select a Benefit screen:  
    • Ensure the See Benefits as of Date or Event drop-down menu has Open Enrollment selected.  
    • In the top right corner of the page, click the View Benefits Summary button.  
  • A PDF file opens. Review the information in the PDF for accuracy.  
  • Save a copy of the PDF to your computer or print a copy for your reference later.  

Summaries of Benefits and Coverage (SBCs)

Access your 2024 SBC by selecting your benefit plan below. 

Important Reminders

  • You must enroll in Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) each year. These elections do not carry over to the next benefit plan year.  
  • Add any new dependents before you start your enrollment. 
  • Ensure that all dependent birthdates and Social Security numbers are entered correctly. 
  • If you are enrolling a dependent child who does not live with you, be sure that you have their home address updated in their dependent record. 
  • View the steps on how to complete your enrollment. 

Evidence of Insurability (EOI) Rules 

Some changes to your existing life insurance elections may require EOI. If your election is subject to EOI, you must complete the EOI process and be approved by New York Life before new or increased coverage can take effect.

Benefit  EOI is Required For: EOI is Not Required For 
Supplemental Teammate Life and AD&D
  • Any teammate who elects to increase the amount of their coverage by more than one level above their current amount of coverage
  • Any teammate who elects to increase the amount of their coverage by only one level above their current amount of coverage
Supplemental Spouse Life 
  • Elections that are greater than $50,000 
  • Elections that are more than one level above the current amount of coverage, up to $50,000 
  • Elections to increase the current amount of coverage by one level, up to $50,000. 
Short Term Disability (STD) 
  • Adding STD coverage for the first time during Annual Enrollment 
  • N/A 

Voluntary Benefits 

Voluntary benefits offerings for 2024 will be the same as what was offered for 2023. Review our Voluntary Benefits page for details on our voluntary benefit offerings.  

Prescription Coverage

Please see below for prescription coverage as well as links to the CarolinaCARE Rx website and various prescription lists.

Resources

LiveWELL Incentives FAQs 

Teammates have the opportunity to earn LiveWELL Incentives based on engagement in healthy lifestyle activities. Incentive opportunities vary by plan. 

What are LiveWELL Incentives? 
In 2024, teammates will have the opportunity to earn LiveWELL Incentives based on engagement in healthy lifestyle activities.  

Is there an Incentive earned for completing the Health Assessment? 
There is not a separate incentive earned, but the first step to begin the LiveWELL experience is completing the health assessment. 

If I have a change in coverage from Individual to Family or from Family to Individual in the middle of the year, will the incentives I’ve earned and received payment for be adjusted accordingly? 
Incentives earned and paid prior to a change in coverage will not be adjusted up or down for the new coverage tier. Any incentives earned after the coverage change will be paid at the current coverage level. 

If I am enrolled in the Choice Plan with HSA, where will my earned LiveWELL Incentives be deposited? 
Your earned LiveWELL Incentives will be deposited into your Health Savings Account (HSA) if you have an active HSA. 

How will the seed and earned incentives display on my payslip? Look under the Employer Paid Charges section of your payslip.  

  • The seed contribution displays as HSA ER 
  • Earned Incentives display as LiveWELL IncHSA.  

See example below for teammate only coverage in Choice Plan in 2023, where the teammate received seed payment (HSA ER) and earned all three incentives (LiveWELL IncHSA). 



Vision Coverage 

Vision benefits offerings for 2024 will be the same plan design as what was offered for 2023. To learn more about Community Eye Care (CEC) vision benefits click here

Saving and Spending Accounts

In 2024, the following IRS annual maximum limits for Savings and Spending Accounts will apply: 

  • Health Savings Account (HSA): $4,150 for teammate-only coverage and $8,300 for family coverage
    • The maximum IRS contribution for the year includes the sum of all teammate and employer contributions, including incentives
    • Teammates age 55 or older are allowed an additional “catch-up” contribution of $1,000
  • Healthcare Flexible Spending Accounts (FSA): $3,050
  • Limited Purpose Flexible Spending Accounts (LPFSA): $3,050
  • Dependent Care Flexible Spending Accounts (DCFSA): $5,000 (no change from 2023)  

If you have questions regarding your accounts, please call Bank of America directly at 866-791-0250 or visit myhealth.bankofamerica.com.  

Have Questions?

Contact the Benefits Service Center at 866-228-1674, 7:30 a.m. to 8 p.m., Monday-Friday. 

Last Updated on 01/02/2024
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