Teammates

For Greater Charlotte Region Teammates | Navicent Teammates, visit this page.

When to contact Atrium Health Benefits:

The Atrium Health Benefits team is available to assist you with questions about:

  • Health and retirement benefits provided by Atrium Health
  • How to enroll or make changes to your benefit elections

Contact Atrium Health Benefits:

  • 704-631-1500, choose Option 1



When to contact MedCost, our health plan administrator:

Contact MedCost for specific information about your benefits covered under the LiveWELL Health Plans, including:

  • What’s covered
  • Find providers
  • How to file a claim
  • Claims payments

Contact MedCost:

 

Benefit Provider Contact Information

24 Hour Nurse Advice Line 800-357-0327
Bank of America - Health Savings Account and Flexible Spending Accounts 866-731-4206
Website
Benefits 704-631-1500, Option 1
Castlight  866-960-1471
Website
Dental Plan – Delta Dental 800-662-8856
Website
Disability, Policy #696954 800-638-9294
Employee Assistance Program (Confidential) 705-355-5021
Website
Farmers GroupSelectSM

800-438-6381
Website

Find a Doctor 704-215-5772
Website
First Health Network – for LiveWELL Health Plan members seeking Providers outside of NC, SC or VA 
800-204-2085 (MedCost) 
Instructions (linked here) – start on
the MedCost website 
LiveWELL Programs & Incentives 704-631-1500, Option 1
Website
MedCost Benefit Services 800-204-2085
Website
Find a Provider outside of NC, SC or VA (First
Health Network)

Instructions (linked here) – start on the MedCost website
MedCost Diabetes Care Management 800-722-2157
Mental Health/Chemical Dependency (Confidential) 800-475-7900
Website
MetLife 866-729-9201
Website
MyAtriumHealth 704-667-9145
Website
On-Site Care 704-512-3971
Website
Parental Benefits 
704-631-1500, Option 3
Send Email
Pet Insurance 
877-738-7874
Website
Prescription Drug Benefits (CarolinaCARE) 866-697-6800
Website
Retirement 866-247-0970
Website
SmartStarts Maternity Program   800-722-2157
Website 
Teammate Injury Helpline 704-355-7233 (SAFE)
More information available on PeopleConnect
Total Health Portal (Applied Health Analytics Help Desk) 855-581-9910
Website
Virtual Visit 855-438-0010
Website
Vision  888-254-4290
Website