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One-on-One Rx FAQs

The high deductible plan means that the cost of any medications not listed on the Preventive Drug List or the Affordable Care Act List will be paid completely out of pocket (full-price) until the deductible is met.
The Preventive Drug List includes medications and supplies available for a set copay amount or reduced cost regardless of your deductible status. The Affordable Care Act List includes medications and supplies available for $0 cost to you, as long as the federally mandated requirements are met.
The One-on-One Rx program provides pharmacists as a free resource for medication regimen review. With a comprehensive knowledge of the prescription health plans, our pharmacists can provide alternative recommendations that include medications from the Preventive Drug List and the Affordable Care Act List or may attempt to find another means of reducing drug costs for each individual.
All Atrium Health, CHS Blue Ridge and Navicent Health teammates, spouses, and dependents are eligible for a One-on-One Rx appointment. Teammates with at least one (1) chronic condition ( an ongoing problem you see your doctor for) and one (1) medication may be eligible for a monetary incentive in lieu of “health coaching”. Refer to the benefits guide for your specific Plan.
CarolinaCARE is located in Charlotte, NC at the Airport Center. Our address is: 4400 Golf Acres Dr. Building J, Suite C Charlotte, NC 28208
Appointments may be completed by either a phone call from the pharmacist, a Virtual Visit (i.e., an online video chat using your smartphone, tablet, or computer), or a face-to-face meeting in our office located at the Airport Center. We also schedule off-site events at multiple Atrium Health facilities throughout the year. An email will be sent to teammates whenever we plan to visit your facility!
Appointments are scheduled in 30-minute intervals and are an informal way to have a conversation with your pharmacist about your medications. The pharmacist will review your prescriptions and over-the-counter medications for both therapeutic and cost effectiveness. If you have any concerns, the pharmacist will cover those topics in depth as well.
To maximize the time during your scheduled appointment, you may use the CarolinaCARE Price Estimator Tool to check costs and your medical plan transparency tool for any accumulation towards your deductible. Please have your list of prescriptions, over-the-counter medications, and herbal supplements prepared, in addition to any questions or concerns.
The legal guardian of any dependent under 18 years old is able to discuss the dependent’s medication(s) with the pharmacist during the guardian’s appointment. Dependents over the age of 18 must schedule their own One-on-One Rx appointment to discuss their medications.
It may take up to three weeks after your appointment until the incentive appears in the LiveWELL Total Health Portal
No! Our pharmacists are available year-round to assist teammates. If you have new questions/concerns or new medications you would like to discuss, feel free to contact us. NOTE: LiveWELL Health Plan teammates receive the LiveWELL incentive (if eligible) for one appointment per year.
Yes! Although you will not earn an additional  incentive, a One-on-One Rx appointment may be able to identify cost-savings opportunities for you.
If you would like to contact us, you may reach a One-on-One Rx pharmacist by phone at (704)512-7500 or email us.