Teammates

Atrium Health provides several options for care to treat different types of injuries and illness. These vary by the type of provider, location and cost. Depending on your unique situation, selecting the appropriate level of care is one of the best ways to help you manage costs. If you are unsure which to select, the free Nurse Advice Line and Castlight are available to assist you.

  What Is It? When Should I Use It? Health Savings Plan Co-Pay Plan 
Nurse Advice Line A registered nurse available via phone to answer questions. Available 24/7. 704-512-7887

Use to:

  • Answer questions
  • Provide advice on over-the-counter medications or first aid you can administer at home
  • Determine appropriate level of care
  • Assist with follow-up appointments
FREE FREE
eVisits Available to all Atrium Health patients with a MyAtrium Account.

Use for:

  • Minor illnesses and injuries
  • Seasonal allergies 
  • Cold, cough, bronchitis & flu
  • Sinus & upper respiratory infections
$25 Before Deductible
$10 After Deductible
$10
Virtual Visit Live access to an Atrium Health medical provider via tablet, smartphone or computer. Available 24/7.

Use for:

  • Minor illnesses and injuries
  • Seasonal allergies
  • Cold, cough, bronchitis & flu
  • Sinus & upper respiratory infections
$25 Before Deductible
$10 After Deductible
$10
Atrium Health On-Site Care Available to teammates in multiple locations across Atrium Health.

Use for:

  • Minor illnesses and injuries
  • Seasonal allergies
  • Cold, cough, bronchitis & flu
  • Ear, sinus & upper respiratory infections
  • Splinters, sprains, cuts & minor injuries 
  • Pre-diabetes A1C screening
$40 Before Deductible
$15 After Deductible
$15
Primary Care Doctor Main healthcare. Use for non-emergency situations.

Use for:

  • Preventive Care at 100%  
  • Diagnose illness 
  • Routine care
  • Minor illnesses
  • Continuing care of medical conditions
Deductible and Coinsurance $20
Urgent Care Treat injuries or illnesses requiring immediate care, but not serious enough to require an ER visit.

Use in non-emergency situations for:

  • Fever
  • Sinus infections
  • Cold & flu
  • Animal & insect bites
  • Sprains & minor fractures

Deductible and Coinsurance

$70
Emergency Department (ED) Provide immediate treatment for serious illness and trauma. Part of a larger hospital.

Use in non-emergency situations for:

  • Chest pain
  • Stroke
  • Poisoning
  • Severe allergic reaction
  • Serious trauma & injury
  • Deep cuts or bleeding
  • Large bone fractures

Deductible and Coinsurance

$175
                                                                                                                                                               

 

Time Out for Prevention

To ensure you have the time you need to take advantage of your preventive care benefits, we continue to offer Time Out for Prevention. Each year, teammates who are on one of the LiveWELL Health Plans receive two hours of paid time off to use at any time during the year for completing routine, preventive care. Before using Time Out for Prevention be sure to discuss it with your leader and provide enough notice to ensure the appropriate staffing and the time-keeping code is recorded during your time away from work.

Care Management Programs

If you or your family member(s) are eligible for Care Management Programs, participation is required to ensure your premium amount does not increase. Participation is convenient and includes both phone and eCoaching options. In addition, you will be eligible to earn a modified LiveWELL Incentive to meet your health needs. Call 1-800-204-2085 to enroll.

Personal Care Manager (PCM)

Atrium Health, in partnership with MedCost, provides health programs that benefit you and your family. Members of one of the LiveWELL Health Plans have the opportunity to work one-on-one with a MedCost nurse health coach who provides customized mentoring and guidance to assist in improving your health needs. If you are asked to join the Personal Care Management (PCM) program, it’s because you may show early signs of or be at risk for developing a serious health condition/complication. With the support and guidance of a MedCost nurse health coach, you can tackle any challenge! Your nurse health coach will work with you through your regularly scheduled phone calls to develop an action plan that is just right for you, based on where you are right now.

Diabetes Care Management (DCM)

If you or your family member(s) have been diagnosed with diabetes, you are eligible to participate in Diabetes Care Management (DCM). You have the opportunity to work one-on-one with a MedCost nurse health coach who can help you manage your diabetes and prevent the onset of additional disease or complications. To enroll in DCM, call 1-800-204-2085.